Will translations and notifications ever work?
As others have mentioned, translation services like on Lysn don’t work so really you’d have to find translations of any notices elsewhere if you’re not fluent in Korean. In addition, I never receive notice notifications even though I have notifications on. I have to find out about scheduling cancellations, artist posts, and anything else official by going and manually checking myself or through social media, which beats the purpose of having the app and paying for the ACE memberships, in my opinion. Really really hope they fix this, I was really excited to see improvements especially with the introduction of the ACE memberships but I’ve only been disappointed ):
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No translations
This app is not meant for international fans. All post that are in Korean do not have an option to translate it to your preferred language. I purchased ACE membership and wasted my money due to this. The lysn app was much better.
TRASH
The app is literally inaccessible it will not let me log in; I get a bad gateway timeout after I enter my password.
Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 기능에 대해서 업데이트가 완료되었으며, 앱을 최신 버전으로 업데이트해 주시거나 삭제 후 재설치를 부탁드립니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
Needs improvement
As an international fan that uses their Lysn (bubble) app to communicate with artists I was upset when they disabled the community feature. They announced that they would be making the KWANGYA club app instead. It was easy to use and I get notifications from it. The problem is there is never a translation button. They also post things in the app that fans can’t see unless they want to pay a re-accruing fee. This new “ace club” feature allows fans that pay to see photos that the artists post as individuals or as a group…. Another issue I have is that they post a accurate schedule for fan call and or fansign events but of course unless you fluently read Korean, you can’t understand anything. I have been trying to win one but struggle even trying to see when it is. I will say that the app does have some strong points. They added new features for fans that are interested in going to events and or concerts and notify you in advance of when these things occur. But between me not being able to properly understand what I’m reading and me constantly getting kicked out of my account, I had to give this zero stars. Until it is as smooth and useful as the community feature on their Lysn app it will stay at one star for me(I wanted to leave it at zero but I was forced to give it something).
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Notifications no longer working
If I could chose a half-star rating, I would. I have done everything suggested by app support to fix the issue of not receiving notifications but none of it has worked. I even tried to contact app support but trying to communicate the issue that way is difficult because all of the correspondence is in Korean. Then, of course, is the issue on the app itself of how app users still cannot translate ANY of the posts from Korean into English. It seems to me that nothing about this app is working correctly at the moment. Please fix these issues or I may have to cancel my ACE membership because using this app service is starting to become a waste of money.
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Response from developer
안녕하세요, KWANGYA CLUB입니다. 서비스 이용에 있어서 불편을 드린 점 죄송합니다. 문의 주신 알림 기능은 현재 업데이트가 완료되었습니다. 앱을 최신 버전으로 업데이트하시어 서비스 이용 부탁 드리며, 만약 알림을 받지 못하는 경우 앱 - 더보기 - 설정 - 알림 켜기 후, 아래 '알림 초기화 하기'까지 확인해주시기 바랍니다. 지속적으로 문제를 겪으신다면 help 페이지(https://help.kwangyaclub.com/)를 방문하셔서 고객센터로 문의 남겨주시기 바랍니다. KWANGYA CLUB은 더 나은 서비스 제공을 드릴 수 있도록 앞으로도 노력하겠습니다.
