Let’s be clear up front: Kwik Star is amazing, its stores are amazing, its staff are amazing. The app, however, needs some work, especially in the area of online ordering. Folks, there are plenty of good models to mimic so this can get better. Finding the food I want is already rough; it’s not organized well at all. Then if I want to order a croissant without cheese to avoid a relative’s allergy, I have to either put notes in and hope someone sees it, or — get this — do a “build your own” that’s almost a dollar more. Then when I’m done, the app sends me a text message to check in… fine, okay, but it leads to a … web page? What? Why doesn’t it go back to the app? Seriously, I’ve used mobile ordering twice, and both times I might as well have walked to the kitchen door (which they encourage) to put my order in. Great store, but the app can do better!
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