Call mode
A frustrating app
3 months on... I tried to work with the app for the first month or so and just gave up as there were times it just didn’t respond to me. It’s the unpredictability that I didn’t like about it. I’m sure the app provider will put this error as somehow being my fault, based on their somewhat dismissive and tardy response to my original review. But if you use an app where you lose confidence with it, because of operating issues, then surely it is the right of the consumer to feel aggrieved by it.
Perhaps users will like this app. Good luck to them. But will I re-subscribe after an initial 3 months? Sorry, but no.
So so
Awesome
Brilliant help
Degraded app quality
This is an app with a lot of potential, treat it with care or you will lose paying customers.
I hope I can come back to give a better review in future but I am very disappointed right now.
Pure frustration
You can learn Spanish here
Unreliable transcription
Poorly designed. Slow
Bugs
Expectations not met
I have not given up after spending $159 for a year subscription. But I am disappointed. An AI language app is only as good as its underlying AI model. Langua seems not to have a descent AI engine running the app.
Greatness ruined by terrible support
The new updates - adding podcasts and the ability to import your own context - went live. I signed up and started playing around but for every cool thing I found, I found frustration and disappointment.
Let's deal with the bad first:
In short, it's not as easy as it first appears and the website is different in places which just adds to the confusion. For example, there's a flash card section but it shows you both the native and foreign meaning of a word together - giving no time to recall from your memory nor are you presented with a multiple choice option. Also, there's no way to set up a series of flash cards, swiping to move on to the next etc. Instead, you have to open up a flashcard, then close it, then go to the next word you want to see as a flashcard, click on it to open and repeat.
The guided lessons don't always log your completion which means you have to repeat it and hope that this time it marks the section as complete and allow you to move onto the next topic.
Likewise, the app often lags - particularly when analysing your input and formulating a reply (I lost count of the amount of times I said 'hello?' to promot a response) and there's no option to 'go back' once in a chat. Instead you have to close down and reopen the app to go back to the menu options.
And despite being at the absolute beginner stage, the app throws in words and phrases that are way beyond the level it's teaching. It literally suggests a role play to practice phrases you've just learnt but once you agree it tosses in a whole bunch of new vocab which completely throws you off.
Now, honestly, these would not a big deal if I could get some assistance but the support function is atrocious. I hardly ever get a reply and if I do it's several days late. Multiple queries have been sent and 99% have fallen into a black hole. The 2 replies I received ignored most of what I was seeking help for and have gone radio silent despite asking for further info (which I sent and chased up).
So what's the good?
This is easily the best app I've used. The AI voice sounds authentic and I can have fully-fledged conversations and not a rigid script that the AI must adhere to. The podcasts, flash cards, import function, grammar lessons, guided lessons and - most of all, the AI chat itself - could make for a phenomenal self-contained learning tool.
Unfortunately, it is completely let down by the total lack of support. I appreciate that the team may be small but its poor business and poor customer service to take so long to reply, to ignore much of what was asked, or to simply not reply at all - not even when chased up and when voicing dissatisfaction. Despite how good this app could be, I would not have bought a subscription had I known the support would be so poor.
I wanted to rate this one star but I've settled on three because it's not the app that's weak, it's the humans behind it.
