Terrible. I took some photos in San Francisco because I liked the quality the app gave off. I stupidly didn’t take any with my regular camera. This was at the beginning of February. Suddenly the photos wouldn’t sync, I couldn’t see them or download them. I read about other having the same issue and they warned if you deleted and redownloaded the app, the pictures would disappear and the team unable to recover them. So I kept the app. I contacted customer service. I didn’t hear back. Over 6 months ago. They released an update that should’ve fixed the problem, but instead the snaps were still not syncing, and when I tried the option to download all old snaps as a zip file so I could recover them, it turns out that option was not really available. There was a tiny window in which to recover the zip file. So now it’s too late, I saw the snaps, could only retrieve them in a zip file, which was no longer available to download, followed by an announcement that they’ve dissolved their customer service team and won’t help anyone with requests from prior to May 2026. Too bad, out of luck! What they don’t tell you is even if you sent a help request in FEBRUARY they still won’t help, they’ll just wait until after the arbitrary deadline and then you’re out of luck and they will just close off their inbox to everyone. Absurd.
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