Love this place
Great selection prices and service. If you are not buying here you are missing out!
Missing Bottle from my order
I’ve been a happy customer of LB for years now and this is the first time I had to inquiry about a missing bottle (received four instead of five ordered). I know this can be just a candid mistake. But the post sale support is lacking. Makes me wonder of the customer care standards for LB these days. Good people. Good products. No reply to my emails.
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Lost case of wine
FedEx lost a case of wine I purchased. I filed a claim with FedEx and reached out to LBW for assistance and have had one response that essentially said they’re too busy. They have not addressed my claim and loss with FedEx at all. Not buying from them again.
Wine selection
The wine picks have been spectacular.
Best wine deals
I’ve tried them all and LB is the best. Interesting wines at phenomenal prices and fantastic customer service. Sometimes things sell out quickly so be ready to move.
No customer service
I had an order shipping to the wrong address and needed to change it.
Unfortunately after a half a dozen emails and 10 days later NO RESPONSE !
And guess what? When I called the office during regular business hours no one answered and you can’t even leave a voicemail. What a way to run a business !
Unfortunately after a half a dozen emails and 10 days later NO RESPONSE !
And guess what? When I called the office during regular business hours no one answered and you can’t even leave a voicemail. What a way to run a business !
No customer service
Customer service is non-existent and slow to fill orders and slow to process refunds. Do not recommend!
Website is hijacked by third parties
The promise of Last Bottle is wines available at discounted prices. Unfortunately LB has switched to Shopify’s platform, which has enabled third parties to hijack offerings before they’re even released to the public. For instance, one app—winebuyerapp.com—chargers users $20/$30 to access Last Bottle’s online catalog of offerings through Shopify before the offerings are even released to the public. As a result, some of the best value wines with low inventory (like the collector bottles in the “power hour” of Last Bottle’s marathons) are sold out before they even appear on Last Bottle. This is an obvious security breach and something Last Bottle (and/or Shopify) should immediately resolve to protect their longtime customers.
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A value rare in today’s world
Only app/store online I buy wine from.
What Customer Service
I made a mistake in shipping address and tried contacting them a few times on their “help” email address which is their only contact for customer service. No response at all. Silence.
The only way to buy wine!
Perfect app. Simple, brilliant, and outrageously good prices on one wine each day. Flawless execution.
Website is hijacked by third parties
The promise of Last Bottle is wines available at discounted prices. Unfortunately LB has switched to Shopify’s platform, which has enabled third parties to hijack offerings before they’re even released to the public. For instance, one app—winebuyerapp.com—chargers users $20/$30 to access Last Bottle’s online catalog of offerings through before the offerings are even released to the public. As a result, some of the best value wines with low inventory (like the collector bottles in the “power hour” of Last Bottle’s marathons) are sold out before they even appear on Last Bottle. This is an obvious security breach and something Last Bottle (and/or Shopify) should immediately resolve to protect their longtime customers.
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App frequently doesn’t work
Like the last bottle website, the app needs a lot of work. It commonly does not share the current wine for sale specifically it almost always stops working during a marathon. I’ve just learned not to use it.
New billing platform stinks
It was a five Star before the new billing platform was implemented
Best Wine Deals App
This is by far the best and easiest wine app to purchase great deals.
Grand cru
My grand cru from st emilion - 6 bottles had started to turn. No depth, thin, disappointing. Win some lose some.
Shipping is a big problem
This app is legit. You do get the wines and can get some good deals. They say they ship in 3-5 business days. However, it’s 8 days since my last order as I write this and UPS still doesn’t have the shipment. You should plan on 4 weeks to get your package.
App review
It would be nice if the order history went back further and that it retained the original write up that you provide to refer back to
Love it
We think this is the bestist place. It has helped us fill our wine well.
Great site
Love the wines and the customer service!
