Premium Upgrade not Honoured & Feedback/Support Pages Inaccessible
I have recently purchased the premium upgrade for the Last app. The charge has been deducted from my account, however the app itself has not bee upgraded to the premium version. Other users appear to be experiencing the same issue per their feedback in the IOS App Store page.
When attempting to create a fourth tracker, the premium upgrade prompt is still shown. Tapping 'Upgrade Now' causes a loading animation to occur briefly before the premium upgrade prompt minimises and nothing happens. Tapping 'Restore Purchase' prompts the message "SORRY ... No upgrade or subscription of LAST found." to be displayed.
The in-app support pages (Request a Feature, Support, Feedback/Contact Us) appear to use outdated links as they direct to a 404 error.
Previous reviews have mentioned the same issue. It may be wise to avoid upgrading the app until the issue is resolved. All free features work as intended.
When attempting to create a fourth tracker, the premium upgrade prompt is still shown. Tapping 'Upgrade Now' causes a loading animation to occur briefly before the premium upgrade prompt minimises and nothing happens. Tapping 'Restore Purchase' prompts the message "SORRY ... No upgrade or subscription of LAST found." to be displayed.
The in-app support pages (Request a Feature, Support, Feedback/Contact Us) appear to use outdated links as they direct to a 404 error.
Previous reviews have mentioned the same issue. It may be wise to avoid upgrading the app until the issue is resolved. All free features work as intended.
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No Premium Features After Payment
I’ve been using their apps for years now. Paid for premium for this app recently, had my money taken, but didn’t get access to premium features. It’s been ~6 months with no feature access, and Apple denied my refund dispute.
I have tried contacting support via the in-app support method, but it takes me to a 404 page. Their website support page appears but is non-functional regarding and won’t send my messages despite different browser attempts to do so.
I’ve got YEARS of tracking in this app, and have lost money for features I should be given. I can’t even export my logs as that requires premium, which isn’t processing even after payment.
Update: Developer replied publicly asking me to email, which I did twice, but still haven’t received a response several days later. I also tried the website contact form, which appears non-functional.
I have tried contacting support via the in-app support method, but it takes me to a 404 page. Their website support page appears but is non-functional regarding and won’t send my messages despite different browser attempts to do so.
I’ve got YEARS of tracking in this app, and have lost money for features I should be given. I can’t even export my logs as that requires premium, which isn’t processing even after payment.
Update: Developer replied publicly asking me to email, which I did twice, but still haven’t received a response several days later. I also tried the website contact form, which appears non-functional.
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Response from developer
Hi TsukiBoo, that sounds frustrating and is certainly not the experience we want our paid premium customers to have. We can't determine your email address or Subscription ID rom a review. However, please email us at support@kodeon.ai, include your name and reference this issue. We will get this sorted out for you. Kind Regards, The Last Team
APP/COMPANY IS DEAD, BEWARE
I’ve been using their apps for years now. Bought a bundle a couple years back. Wanted premium for this app, so I paid for it. They took my money, but I didn’t get premium features. Tried contacting support but their email is inactive. Tried contacting Apple for a refund but was denied. I’ve got YEARS of tracking in this app, so it’s hard to swap apps now. Don’t download this app, or any other apps by this company — They’ve stopped updating them and aren’t able to be reached, and they’ll take your money without feature upgrades.
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No Upgrade
I paid for the upgrade but didn’t get it.
Premium bundle does nothing
I used to love these apps, functionality is great. However subscribed to the Growth bundle to get premium access to the apps that are included and none of the apps register the purchase. Took the money and have nothing to show for it. Apps don’t let you contact the developer, pops up with 404 instead.
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Response from developer
Hi KirstyyyEllisss, that sounds frustrating and is certainly not the experience we want our paid premium customers to have. We can't determine your email address from a review. However, please email us at support@kodeon.ai, include your name and reference this issue. We will get this sorted out for you.
