Account Login Issues and No Help From Support
UPDATE: July 17, 2026
Almost 14 days later and 3 Different Times Account Info and Screenshots Of Purchaes Have Been Submitted and No Response Afterwards. My Account has now been most likely removed from my Alliance and All my Resources Taken. I have fallen Way Behind In Season 2 That Is time consuming to work on and you expect me to wait and be happy? There are thousands of dollars put into this account and this company has made many many millions per quarter (look it up) and you have no customer service agent who can take care of the issue of provide a reason why this is happening? Then you want new players to join and spend thousands to have no access to their account? TOTAL SCAM! Will be escalating this on all the platforms with the appropriate stores to seek help. How can you just SCAM People like this?
I have played this game since Jan 2026. Suddenly on July 4, 2026, my account will not receive email verification. I have supplied all the necessary information that was requested by support and the information is deleted and given again. When they finally have it all, they stop responding. How can people be expected to pay money to play a game that you just lock people out of their accounts?
People pay tens of thousands of dollars to be competitive and that is a lot for a game. I may not spend nearly that, but I have bought items to feel like I can still be helpful. I have endured the hacks where entire Alliances were lost, auto click cheats, lag issues that ruin game play and occur during major events, and other coding issues that make the user suffer. A disclaimer is added that even if an item goes missing, they are not responsible. Then there was a period where you could not purchase items as some improved system caused errors.
I just can't believe that a developer can just eliminate your account once you have invested in it and nothing can be resolved.
Check Their Discord to verify that what I say is true and look on YouTube as well.
All I wanted was to continue to play a good, it sometimes repetitive game that has good members in an alliance that you grow close to without feeling scammed.
Season 2 requires the purchase of so much gas and monthly and seasonal subscriptions in order to stay competitive. Gas requirements for daily play increased 4-8 times what you needed in season 1.
If customer service responds and stops deleting the requested information via screenshot that contain the problem, my ID, email, Proof of purchase, pictures of the account with my Alliance, and anything else...I will update this review.
The last problem went unresolved for 3 months and left as an open ticket so you could not get help before I found somebody on discord who closed it. Now I am back to the they may respond or just ignore you until you quit the game and wasted all that money. So BEWARE if you plan to invest money into the game as you will most likely not get help and maybe get restricted from your account.
Do you want to play a game if customer service does not help you and you wait 10 days and then are told to try again ...like their responses in other Real Feedback?
Almost 14 days later and 3 Different Times Account Info and Screenshots Of Purchaes Have Been Submitted and No Response Afterwards. My Account has now been most likely removed from my Alliance and All my Resources Taken. I have fallen Way Behind In Season 2 That Is time consuming to work on and you expect me to wait and be happy? There are thousands of dollars put into this account and this company has made many many millions per quarter (look it up) and you have no customer service agent who can take care of the issue of provide a reason why this is happening? Then you want new players to join and spend thousands to have no access to their account? TOTAL SCAM! Will be escalating this on all the platforms with the appropriate stores to seek help. How can you just SCAM People like this?
I have played this game since Jan 2026. Suddenly on July 4, 2026, my account will not receive email verification. I have supplied all the necessary information that was requested by support and the information is deleted and given again. When they finally have it all, they stop responding. How can people be expected to pay money to play a game that you just lock people out of their accounts?
People pay tens of thousands of dollars to be competitive and that is a lot for a game. I may not spend nearly that, but I have bought items to feel like I can still be helpful. I have endured the hacks where entire Alliances were lost, auto click cheats, lag issues that ruin game play and occur during major events, and other coding issues that make the user suffer. A disclaimer is added that even if an item goes missing, they are not responsible. Then there was a period where you could not purchase items as some improved system caused errors.
I just can't believe that a developer can just eliminate your account once you have invested in it and nothing can be resolved.
Check Their Discord to verify that what I say is true and look on YouTube as well.
All I wanted was to continue to play a good, it sometimes repetitive game that has good members in an alliance that you grow close to without feeling scammed.
Season 2 requires the purchase of so much gas and monthly and seasonal subscriptions in order to stay competitive. Gas requirements for daily play increased 4-8 times what you needed in season 1.
If customer service responds and stops deleting the requested information via screenshot that contain the problem, my ID, email, Proof of purchase, pictures of the account with my Alliance, and anything else...I will update this review.
The last problem went unresolved for 3 months and left as an open ticket so you could not get help before I found somebody on discord who closed it. Now I am back to the they may respond or just ignore you until you quit the game and wasted all that money. So BEWARE if you plan to invest money into the game as you will most likely not get help and maybe get restricted from your account.
Do you want to play a game if customer service does not help you and you wait 10 days and then are told to try again ...like their responses in other Real Feedback?
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FULL IF AI SLOP
The game is as advertised but unfortunately a lot of it is ai slop. It’s a cash grab normalise actually putting effort into mobile games development instead of writing a few prompts.
👍👍
⭐️⭐️⭐️⭐️
Keeps you busy
It’s great till you get to a certain point then it seems like you have to spend money. It’s just another pay to win game.
Great game
Finally a game with no Ads
Ads aren’t true
They don’t have any of these mechanics that are placed in ads the game is a slop gooner fest like look at the characters
My account is banned by doing nothing
This game is very unfair. They banned my account permanently and accuse me that Im using third party tools such as auto clicker but the truth is I didnt use any of third party apps. I invest money and time and just like that my account is gone. Please don't waste your time in this app
Response from developer
Dear player, you can contact our customer service to resolve your issue.
課金はお勧めしません。
4ヶ月で1000万円以上課金しましたが、外国人プレイヤーとの戦力差は開くばかりです。
強さ＝課金なのでテクニックではどうにもならない仕様です。
日本と海外（特にアメリカやカナダ）と比べて課金アイテムが高く設定されており、また貨幣価値も異なるため、ほとんどのサーバーではアメリカ人・韓国人がトッププレイヤーになります。
日本で10万円課金する感覚を、平均的な可処分所得ベースで比べると、アメリカ人にとってはだいたい日本人の5万〜6万円課金程の負担です。
アメリカ人より1.6倍課金してでも勝ちたい方はゲームをやると良いですが、運営の対応は酷く改善する見込みもありませんので、日本が生活圏の方は日本人向けのゲームをすることをお勧めします。
強さ＝課金なのでテクニックではどうにもならない仕様です。
日本と海外（特にアメリカやカナダ）と比べて課金アイテムが高く設定されており、また貨幣価値も異なるため、ほとんどのサーバーではアメリカ人・韓国人がトッププレイヤーになります。
日本で10万円課金する感覚を、平均的な可処分所得ベースで比べると、アメリカ人にとってはだいたい日本人の5万〜6万円課金程の負担です。
アメリカ人より1.6倍課金してでも勝ちたい方はゲームをやると良いですが、運営の対応は酷く改善する見込みもありませんので、日本が生活圏の方は日本人向けのゲームをすることをお勧めします。
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Response from developer
We apologize for the negative gaming experience. We will continuously work to improve the issues you mentioned, aiming to provide you with the best gaming experience possible. Please feel free to contact us anytime. We will actively respond to your feedback. Hope you enjoy the game and have a great day!
Lags
Taping is lagging after update
I love this game
Even tho I know this game is meant for weird people it doesn’t have adds at all and it is very fun I played this all night
Best game
100stars
No adds
Game has no adds
This game sucks
This game is nothing like what it shows
Great
Great!!!
LỪA ĐẢO
Đây là một app lừa đảo. Sau khi nạp tiền vào chơi game một thời gian, họ sẽ lấy lý do bạn dùng tool, vi phạm để khoá nick mà không hề đưa ra được bằng chứng chứng minh cho điều đó. Đừng tải app này và cũng đừng nạp tiền vì bạn sẽ bị khoá nick game một cách vô lý vào hôm nào đó. Tất nhiên nhắn tin cho help center là vô ích, vì họ chỉ biết rep bot và sẽ không đưa ra một biện pháp nào cả, kể cả bằng chứng
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Response from developer
We sincerely apologize for the unsatisfactory experience. We are still working to improve our in-game customer service system. Due to the high volume of player inquiries, your request may have been delayed. Please try contacting us again through the customer service system, and our representatives will respond to your inquiry as soon as possible.
Great game
Cost money, to get strong but I love this game. Wish there would be more free stuff for the ones that spend money is all, great game though
チート誤検出
チートツールの誤検出
いくらチートツールを使っていないと言っても、アカウント凍結されます。それが無ければ良いアプリですが…
サポート文面自身の誤検出を認めず検出ソフトの正当性を主張、チート使用を認めないとアカウント復旧しないとの脅し
生存者様
お問合せいただき、誠にありがとうございます。
このたびの処罰につきまして、お客様の現在のお気持ちを十分に理解しております。
本処罰は、社のバックエンド技術システムが総合的なデータに基づいて検出・判定した結果によるものです。この検出メカニズムは繰り返し検証を重ねており、その結果は頼性が高く正確であります。
また、ご説明申し上げますと、弊社の違反判定はアカウントの操作行動を基準としております。高速操作や複数アカウントの同時操作などの人為的でない行為はすべて違反と見なされます。また、一部のエミュレーターに付属する補助機能や、不正なインストールパッケージもチート行為と判定される場合がございます。
そのため、違反判定は「宝探し」という行為に限定されるものではございません。セキュリティリスク管理メカニズムおよび不正防止策に関わる事項であり、関連メカニズムの回避を防ぐため、具体的な検出口ジック、判定基準、証拠の詳細につきましては、現時点では公開を控えさせていただきます。ゲームは公式チャネルからダウンロードされることをお勧めいたします。
お客様がこの判定にご同意いただき、今後一切のスクリプトや第三者のチートツールを使用しないことを固くお約束いただける場合、弊社にてお客様の詳細な状況をさらに審査し、申請手続きを進めさせていただきます。ご理解とご協力を賜りますようお願い申し上げます。
またご不明な点がございましたら、気軽にお問合せください。
楽しいゲーム体験をお過ごしいただきますよう、心よりお祈り申し上げます。
いくらチートツールを使っていないと言っても、アカウント凍結されます。それが無ければ良いアプリですが…
サポート文面自身の誤検出を認めず検出ソフトの正当性を主張、チート使用を認めないとアカウント復旧しないとの脅し
生存者様
お問合せいただき、誠にありがとうございます。
このたびの処罰につきまして、お客様の現在のお気持ちを十分に理解しております。
本処罰は、社のバックエンド技術システムが総合的なデータに基づいて検出・判定した結果によるものです。この検出メカニズムは繰り返し検証を重ねており、その結果は頼性が高く正確であります。
また、ご説明申し上げますと、弊社の違反判定はアカウントの操作行動を基準としております。高速操作や複数アカウントの同時操作などの人為的でない行為はすべて違反と見なされます。また、一部のエミュレーターに付属する補助機能や、不正なインストールパッケージもチート行為と判定される場合がございます。
そのため、違反判定は「宝探し」という行為に限定されるものではございません。セキュリティリスク管理メカニズムおよび不正防止策に関わる事項であり、関連メカニズムの回避を防ぐため、具体的な検出口ジック、判定基準、証拠の詳細につきましては、現時点では公開を控えさせていただきます。ゲームは公式チャネルからダウンロードされることをお勧めいたします。
お客様がこの判定にご同意いただき、今後一切のスクリプトや第三者のチートツールを使用しないことを固くお約束いただける場合、弊社にてお客様の詳細な状況をさらに審査し、申請手続きを進めさせていただきます。ご理解とご協力を賜りますようお願い申し上げます。
またご不明な点がございましたら、気軽にお問合せください。
楽しいゲーム体験をお過ごしいただきますよう、心よりお祈り申し上げます。
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Response from developer
Dear player, we're sorry to hear about your experience. We take all feedback seriously and are constantly working to improve our game. For specific issues, please contact our support team through the in-game support system so we can assist you directly. Thank you for your patience and feedback.
Problemas con los tesoros
Vengo haciendo reportes por los tesoros de elicopteros desde hace más de una semana debido a que no los puedo conseguir, y lo único que me responden es que es la velocidad del internet, cuando tengo el mejor internet del mercado tanto como wifi y red celular y hasta ahora no me dan respuesta he perdido más 25 tesoros y soporte no me ha ayudado a solucionar, les digo que si hay pocas personas en el tesoro no los adquiero y si hay muchas personas tampoco he intentado con dos wifi y con mi hermano que tiene el mismo juego a él si y Ami no le permite adquirir los premios, necesito una pronta respuesta
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Gut bis jetzt ca 20 spielstunden
Sehr gut
Make more options available for viewing
It would be convenient if I could zoom out and see the whole map at once instead of having a thumb through it also being able to turn the mat 360° so I could see it from any ankle I wanted
