Great app
Very user friendly and easy to use. Great deals
Very good
Easy and reliable
BEWARE!! Charged me extras
Beware when booking a holiday with these rip-off merchants. They made a mistake on my booking, then charged me £50 to correct it, even though I was told by customer support that I wouldn’t be charged
Refund Request
Unfortunately due to unforeseen circumstances, one of the passengers is unable to travel. Spoke to Endri on webchat and communication and process was very clear. Very happy with the service
Very disappointed
Very disappointing experience with lastminute.com.
I booked a trip and started requesting cancellation at 8am the next morning due to an urgent family matter, even before I received full confirmation of the booking. Despite acting quickly, I was given completely conflicting information by multiple agents.
One agent told me only the hotel was non-refundable, while another later said the entire booking is non-refundable. This inconsistency is extremely frustrating and misleading.
Additionally, agents repeatedly ended the chat without properly resolving my issue, leaving me without clear answers or support.
I was also sent a quotation with no proper breakdown, and insurance documents that do not include the names of the insured passengers, making it impossible to verify whether the policy actually applies to me.
This lack of transparency, poor communication, and unprofessional handling of a time-sensitive request is unacceptable. Customers should be able to rely on accurate information, especially when they act promptly.
After you paid no one will care about you matters.
I would not recommend using this service based on my experience.
I booked a trip and started requesting cancellation at 8am the next morning due to an urgent family matter, even before I received full confirmation of the booking. Despite acting quickly, I was given completely conflicting information by multiple agents.
One agent told me only the hotel was non-refundable, while another later said the entire booking is non-refundable. This inconsistency is extremely frustrating and misleading.
Additionally, agents repeatedly ended the chat without properly resolving my issue, leaving me without clear answers or support.
I was also sent a quotation with no proper breakdown, and insurance documents that do not include the names of the insured passengers, making it impossible to verify whether the policy actually applies to me.
This lack of transparency, poor communication, and unprofessional handling of a time-sensitive request is unacceptable. Customers should be able to rely on accurate information, especially when they act promptly.
After you paid no one will care about you matters.
I would not recommend using this service based on my experience.
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Don’t use last min
I hope you’re well.
I recently made a hotel booking through your website (booking total: £916.70), and shortly afterwards I noticed that the exact same room—same dates, room type, and conditions—is now being offered at a significantly lower price (£780 total).
I understand that prices can fluctuate, however as this booking was made very recently, I wanted to ask whether you would be able to offer a price adjustment, partial refund, or account credit to reflect the current rate.
The difference of approximately £136 is quite substantial, and I would really appreciate any assistance you can provide as a gesture of goodwill.
Please let me know if you need any further details from my side.
Thank you in advance for your help.
They disregarded my request and now I have to go to my bank to request a call back charge
I recently made a hotel booking through your website (booking total: £916.70), and shortly afterwards I noticed that the exact same room—same dates, room type, and conditions—is now being offered at a significantly lower price (£780 total).
I understand that prices can fluctuate, however as this booking was made very recently, I wanted to ask whether you would be able to offer a price adjustment, partial refund, or account credit to reflect the current rate.
The difference of approximately £136 is quite substantial, and I would really appreciate any assistance you can provide as a gesture of goodwill.
Please let me know if you need any further details from my side.
Thank you in advance for your help.
They disregarded my request and now I have to go to my bank to request a call back charge
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Excellent Customer Service
Name change on booking
Great customer service
It was great to sort out my situation in this Middle East crisis. Team had been very helpful
Poor service , liars and scammers
Cancelled flight as main airline cancelled , contacted main airline , flight still available , they cancelled it as prices went up , they don’t answer , advice avoid these scammers
TOTAL SCAM!!! Stay away.
I had booked a flight through them from London to Doha, Qatar on 19th March 2026 but the Hamad International airport was non operational due to the regional conflict. The airline (Qatar Airways) refunded the full amount, but the last minute.com wouldn’t refund the money to me. I contacted them several times and they would tell me that it would take 2 to 7 days for me to receive the refund, I didn’t. I contacted them again and they told me it would take 15 days, still I didn’t receive my refund. I contacted them again and they told me it will take about two months for me to get my money back. I had to scare them with a law suit to get my money.
The few times that I called them, their representatives couldn’t speak English and would make excuses and waste my time. They are scammers, stay away.
The few times that I called them, their representatives couldn’t speak English and would make excuses and waste my time. They are scammers, stay away.
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Great service
Great customer service. Quick response and all my questions was answered
Query over missing luggage booking
Fast and efficient response to my enquiry why luggage booked did not appear yet on airline’s website, (will only show when check-in)
Quite awful.
Totally inconsistent. Doesn’t link with Bravofly and vice versa. Won’t accept a perfectly good email and/or password. Book with them and then worry that your trip hasn’t been properly logged.
Applications mal conçue !!!!
Le 25/03 nous avons reçu une information que notre vol (prévue le 15/04) est annulé et il y a une action requise de notre part dans l’application. Je me rends dans mon profile - il y a 2 boutons, demander remboursement et modifier les vols. J’ai regardé d’abord le remboursement. Après j’ai cliqué sur les vols en pensant que je trouverai une liste des vols disponibles comme a la réservation - MAIS NON ça génère automatiquement une demande de modification et depuis plusieurs jours nous sommes bloqués! - il est IMPOSSIBLE de revenir au menu précédent pour demander un remboursement! On voulait faire une nouvelle réservation avec le bon dans nos dates, j’ai pas besoin de voir l’argent sur mon compte instantanément - mais les conseillers disent que ça peut prendre jusqu’à 14 jours pour débloquer les options de remboursement! C’est complètement délirant comment un click peut tout bloqué et personne peut nous aider - j’ai contacté le service client par mail, par chat, sur Facebook et Instagram sans résultat !!! Les vacances s’approchent et nous ne pouvons rien faire !!!!!!!!! Inadmissible!!!!!
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Response from developer
Bonjour, Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous avez eu un problème. Si vous souhaitez que nous approfondissions notre enquête, vous pouvez nous contacter via la section "Besoin d'aide ?" de l'application. L'équipe App
Flight got cancelled, No communication, no updates from Lastminute.com
Today was our flight schedule for Jeddah however on wizz air the flight status is cancelled while Lastminute.com is still showing the flight as scheduled. No communication, no help. Tried some 10 time the chat option which didn’t get connected tk agent. The main problem is if they don’t communicate we lose all our hotels bookings amount as we can’t say that flight got cancelled. We don’t have any communication option to speak to the company however it costing us a lot as we can’t cliam or provide amy evidence of flight cancellation as we aren’t getting any thing from Last minute.com. Poor communication,Poor customer service.
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Great options and at competitive prices
Great place for getting value for your money
Flight refund
My flight got cancelled 6 month ago and still got no refund. Support is not helping
Totally Scammed
They took my payment instantly at 12:41 on 26 February 2026, but I never received any confirmation email, booking reference, or proof that my holiday even exists. We realised immediately something was wrong and contacted them at 12:56 the same day. Since then, we have only been told to wait. We were never given any case reference number, so we don’t even know if our issue has officially been logged, which makes it extremely difficult to follow up.
Customer service told us we must wait up to a maximum of 72 hours, and there are only two possible outcomes:
1. The holiday might eventually be booked as it should have been in the first place — but that means we have to go through days of completely unnecessary stress and uncertainty, not knowing if our trip even exists.
2. They might not be able to fix it, in which case we would only receive a refund with no compensation at all, and we would be forced to rebook at whatever price is available now. The same package is already nearly £100 more expensive and doesn’t even have the same flight times anymore.
What makes it worse is that we are forced to wait the full 72 hours before taking any action, because if the booking suddenly gets confirmed during that period, they will no longer allow a refund. So we are stuck waiting while prices increase and availability disappears, all because of their system failure.
They also said if a refund is issued, it could take 7–14 days to get our money back — yet they were able to take the payment from my account in seconds. That’s absolutely mad and completely unfair.
Taking a customer’s money without confirmation, without a case reference, and forcing them into uncertainty with no accountability or compensation is completely unacceptable. This has caused stress, wasted time, and potential extra costs due to their mistake. Extremely unreliable service.
Customer service told us we must wait up to a maximum of 72 hours, and there are only two possible outcomes:
1. The holiday might eventually be booked as it should have been in the first place — but that means we have to go through days of completely unnecessary stress and uncertainty, not knowing if our trip even exists.
2. They might not be able to fix it, in which case we would only receive a refund with no compensation at all, and we would be forced to rebook at whatever price is available now. The same package is already nearly £100 more expensive and doesn’t even have the same flight times anymore.
What makes it worse is that we are forced to wait the full 72 hours before taking any action, because if the booking suddenly gets confirmed during that period, they will no longer allow a refund. So we are stuck waiting while prices increase and availability disappears, all because of their system failure.
They also said if a refund is issued, it could take 7–14 days to get our money back — yet they were able to take the payment from my account in seconds. That’s absolutely mad and completely unfair.
Taking a customer’s money without confirmation, without a case reference, and forcing them into uncertainty with no accountability or compensation is completely unacceptable. This has caused stress, wasted time, and potential extra costs due to their mistake. Extremely unreliable service.
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Response from developer
Hi, In some rare cases it’s not possible to automatically confirm the services in a booking, and we need to contact the providers directly. We then contact you as soon as we receive confirmation from them. If you’d like us to investigate this further, you can reach our team through the “Need help?” section of the app. The app team
Dubai und Krieg in der Region
Es ist unverantwortlich Urlauber in ein Kriegsgebiet reisen zu lassen.
Kaum Auskünfte auf der Page oder in der App.
Man kann den Krieg nicht wegschweigen. Der Krieg ist da, vor allem da VAE beschossen wird. Abu Dhabi wurde beschossen.
Kaum Auskünfte auf der Page oder in der App.
Man kann den Krieg nicht wegschweigen. Der Krieg ist da, vor allem da VAE beschossen wird. Abu Dhabi wurde beschossen.
Response from developer
Hallo, vielen Dank, dass Sie unsere App bewertet haben. Wir freuen uns, dass Ihnen die App gefallen hat und hoffen, Sie bald wiederzusehen! Ihr App Team
Cardiff is not Bangor
When I search for hotels in Bangor, I don’t want a hundred hotels in Cardiff to come up: it is 4hrs drive away!
