Timing
Booked my flight on the 27th for my flight on the 31st and it still hasn’t been processed.
Great app
Very user friendly and easy to use. Great deals
Je recommande à 100 %
Je suis parti avec last minute en avril en Crète, tout était combiné et très rentable. Au niveau tarif pareil, je suis parti pour un week-end à Majorque, vol plus hôtel et franchement je recommande à 100 % une large Gamme d’hôtel. et des prix très intéressant pour tout budget.
Response from developer
Bonjour, Merci pour votre commentaire. Nous sommes heureux d'apprendre que vous avez apprécié l'utilisation de notre application, et nous espérons vous revoir bientôt ! L’équipe App
Very good
Easy and reliable
BEWARE!! Charged me extras
Beware when booking a holiday with these rip-off merchants. They made a mistake on my booking, then charged me £50 to correct it, even though I was told by customer support that I wouldn’t be charged
Nie wieder
Seit mittlerweile drei Wochen kämpfen wir darum, die falsch gebuchten Tickets zu stornieren. In dieser Zeit haben wir zahlreiche Telefonate geführt und wiederholt den Kundenservice kontaktiert – jedoch ohne eine angemessene Unterstützung zu erhalten.
Besonders enttäuschend ist, dass mehrere Gespräche plötzlich mitten im Telefonat beendet wurden, bevor unser Anliegen geklärt werden konnte. Zudem war die Kommunikation häufig sehr schwierig, da die Deutschkenntnisse der Ansprechpartner teilweise unzureichend waren. Auch die Mitarbeiter im Chat konnten weder hilfreiche Auskünfte geben noch eine Lösung anbieten.
Insgesamt haben wir den Eindruck, dass Kundenanliegen nicht ernst genommen werden und die Verantwortung konsequent auf andere Stellen abgeschoben wird. Ein derart schlechter Kundenservice ist für uns nicht akzeptabel. Nach diesen Erfahrungen können wir Ihren Service leider nicht als seriös und kundenfreundlich bezeichnen und würden anderen Reisenden von einer Buchung über Ihre Plattform eher abraten.
Besonders enttäuschend ist, dass mehrere Gespräche plötzlich mitten im Telefonat beendet wurden, bevor unser Anliegen geklärt werden konnte. Zudem war die Kommunikation häufig sehr schwierig, da die Deutschkenntnisse der Ansprechpartner teilweise unzureichend waren. Auch die Mitarbeiter im Chat konnten weder hilfreiche Auskünfte geben noch eine Lösung anbieten.
Insgesamt haben wir den Eindruck, dass Kundenanliegen nicht ernst genommen werden und die Verantwortung konsequent auf andere Stellen abgeschoben wird. Ein derart schlechter Kundenservice ist für uns nicht akzeptabel. Nach diesen Erfahrungen können wir Ihren Service leider nicht als seriös und kundenfreundlich bezeichnen und würden anderen Reisenden von einer Buchung über Ihre Plattform eher abraten.
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Response from developer
Hallo, vielen Dank für Ihr Feedback. Der Vorfall tut uns leid und wir entschuldigen uns für die Unannehmlichkeiten. Wenn wir noch etwas für Sie tun können, setzen Sie sich bitte mit uns über die App im Bereich „Benötigen Sie Hilfe?“ in Verbindung. Ihr App Team
Refund Request
Unfortunately due to unforeseen circumstances, one of the passengers is unable to travel. Spoke to Endri on webchat and communication and process was very clear. Very happy with the service
Very disappointed
Very disappointing experience with lastminute.com.
I booked a trip and started requesting cancellation at 8am the next morning due to an urgent family matter, even before I received full confirmation of the booking. Despite acting quickly, I was given completely conflicting information by multiple agents.
One agent told me only the hotel was non-refundable, while another later said the entire booking is non-refundable. This inconsistency is extremely frustrating and misleading.
Additionally, agents repeatedly ended the chat without properly resolving my issue, leaving me without clear answers or support.
I was also sent a quotation with no proper breakdown, and insurance documents that do not include the names of the insured passengers, making it impossible to verify whether the policy actually applies to me.
This lack of transparency, poor communication, and unprofessional handling of a time-sensitive request is unacceptable. Customers should be able to rely on accurate information, especially when they act promptly.
After you paid no one will care about you matters.
I would not recommend using this service based on my experience.
I booked a trip and started requesting cancellation at 8am the next morning due to an urgent family matter, even before I received full confirmation of the booking. Despite acting quickly, I was given completely conflicting information by multiple agents.
One agent told me only the hotel was non-refundable, while another later said the entire booking is non-refundable. This inconsistency is extremely frustrating and misleading.
Additionally, agents repeatedly ended the chat without properly resolving my issue, leaving me without clear answers or support.
I was also sent a quotation with no proper breakdown, and insurance documents that do not include the names of the insured passengers, making it impossible to verify whether the policy actually applies to me.
This lack of transparency, poor communication, and unprofessional handling of a time-sensitive request is unacceptable. Customers should be able to rely on accurate information, especially when they act promptly.
After you paid no one will care about you matters.
I would not recommend using this service based on my experience.
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Don’t use last min
I hope you’re well.
I recently made a hotel booking through your website (booking total: £916.70), and shortly afterwards I noticed that the exact same room—same dates, room type, and conditions—is now being offered at a significantly lower price (£780 total).
I understand that prices can fluctuate, however as this booking was made very recently, I wanted to ask whether you would be able to offer a price adjustment, partial refund, or account credit to reflect the current rate.
The difference of approximately £136 is quite substantial, and I would really appreciate any assistance you can provide as a gesture of goodwill.
Please let me know if you need any further details from my side.
Thank you in advance for your help.
They disregarded my request and now I have to go to my bank to request a call back charge
I recently made a hotel booking through your website (booking total: £916.70), and shortly afterwards I noticed that the exact same room—same dates, room type, and conditions—is now being offered at a significantly lower price (£780 total).
I understand that prices can fluctuate, however as this booking was made very recently, I wanted to ask whether you would be able to offer a price adjustment, partial refund, or account credit to reflect the current rate.
The difference of approximately £136 is quite substantial, and I would really appreciate any assistance you can provide as a gesture of goodwill.
Please let me know if you need any further details from my side.
Thank you in advance for your help.
They disregarded my request and now I have to go to my bank to request a call back charge
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Excellent Customer Service
Name change on booking
Great customer service
It was great to sort out my situation in this Middle East crisis. Team had been very helpful
Poor service , liars and scammers
Cancelled flight as main airline cancelled , contacted main airline , flight still available , they cancelled it as prices went up , they don’t answer , advice avoid these scammers
TOTAL SCAM!!! Stay away.
I had booked a flight through them from London to Doha, Qatar on 19th March 2026 but the Hamad International airport was non operational due to the regional conflict. The airline (Qatar Airways) refunded the full amount, but the last minute.com wouldn’t refund the money to me. I contacted them several times and they would tell me that it would take 2 to 7 days for me to receive the refund, I didn’t. I contacted them again and they told me it would take 15 days, still I didn’t receive my refund. I contacted them again and they told me it will take about two months for me to get my money back. I had to scare them with a law suit to get my money.
The few times that I called them, their representatives couldn’t speak English and would make excuses and waste my time. They are scammers, stay away.
The few times that I called them, their representatives couldn’t speak English and would make excuses and waste my time. They are scammers, stay away.
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Great service
Great customer service. Quick response and all my questions was answered
Query over missing luggage booking
Fast and efficient response to my enquiry why luggage booked did not appear yet on airline’s website, (will only show when check-in)
Quite awful.
Totally inconsistent. Doesn’t link with Bravofly and vice versa. Won’t accept a perfectly good email and/or password. Book with them and then worry that your trip hasn’t been properly logged.
Applications mal conçue !!!!
Le 25/03 nous avons reçu une information que notre vol (prévue le 15/04) est annulé et il y a une action requise de notre part dans l’application. Je me rends dans mon profile - il y a 2 boutons, demander remboursement et modifier les vols. J’ai regardé d’abord le remboursement. Après j’ai cliqué sur les vols en pensant que je trouverai une liste des vols disponibles comme a la réservation - MAIS NON ça génère automatiquement une demande de modification et depuis plusieurs jours nous sommes bloqués! - il est IMPOSSIBLE de revenir au menu précédent pour demander un remboursement! On voulait faire une nouvelle réservation avec le bon dans nos dates, j’ai pas besoin de voir l’argent sur mon compte instantanément - mais les conseillers disent que ça peut prendre jusqu’à 14 jours pour débloquer les options de remboursement! C’est complètement délirant comment un click peut tout bloqué et personne peut nous aider - j’ai contacté le service client par mail, par chat, sur Facebook et Instagram sans résultat !!! Les vacances s’approchent et nous ne pouvons rien faire !!!!!!!!! Inadmissible!!!!!
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Response from developer
Bonjour, Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous avez eu un problème. Si vous souhaitez que nous approfondissions notre enquête, vous pouvez nous contacter via la section "Besoin d'aide ?" de l'application. L'équipe App
Flight got cancelled, No communication, no updates from Lastminute.com
Today was our flight schedule for Jeddah however on wizz air the flight status is cancelled while Lastminute.com is still showing the flight as scheduled. No communication, no help. Tried some 10 time the chat option which didn’t get connected tk agent. The main problem is if they don’t communicate we lose all our hotels bookings amount as we can’t say that flight got cancelled. We don’t have any communication option to speak to the company however it costing us a lot as we can’t cliam or provide amy evidence of flight cancellation as we aren’t getting any thing from Last minute.com. Poor communication,Poor customer service.
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Great options and at competitive prices
Great place for getting value for your money
Flight refund
My flight got cancelled 6 month ago and still got no refund. Support is not helping
