BEWARE - SCAM
Very disappointing experience so far. I booked a package holiday for £3,546.11 and contacted Lastminute.com only four days later to discuss cancellation, more than two months before travel.
I was quoted a cash refund of £2,906.53, meaning £639.58 would be deducted, but the original cancellation quotation did not provide a proper itemised breakdown explaining how that deduction had been calculated.
I have since raised a formal complaint and specifically requested a full breakdown of any airline, hotel, insurance, baggage, handling fee, agency commission or other cancellation charge being retained.
Under the Package Travel and Linked Travel Arrangements Regulations 2018, a termination fee must be appropriate and justifiable, and the organiser is required to provide justification for the amount if the traveller requests it. I have specifically requested that justification.
The response I received referred generally to the booking terms and conditions and stated that certain additional services were non-refundable, but still did not provide a proper itemised explanation showing how the £639.58 figure was reached.
I am still waiting for this to be properly resolved and will update this review depending on the final outcome.
For a company handling expensive package holidays, I would expect much greater transparency when hundreds of pounds are being withheld from a customer, particularly when the customer has expressly asked for the calculation and contractual basis behind those deductions.
I was quoted a cash refund of £2,906.53, meaning £639.58 would be deducted, but the original cancellation quotation did not provide a proper itemised breakdown explaining how that deduction had been calculated.
I have since raised a formal complaint and specifically requested a full breakdown of any airline, hotel, insurance, baggage, handling fee, agency commission or other cancellation charge being retained.
Under the Package Travel and Linked Travel Arrangements Regulations 2018, a termination fee must be appropriate and justifiable, and the organiser is required to provide justification for the amount if the traveller requests it. I have specifically requested that justification.
The response I received referred generally to the booking terms and conditions and stated that certain additional services were non-refundable, but still did not provide a proper itemised explanation showing how the £639.58 figure was reached.
I am still waiting for this to be properly resolved and will update this review depending on the final outcome.
For a company handling expensive package holidays, I would expect much greater transparency when hundreds of pounds are being withheld from a customer, particularly when the customer has expressly asked for the calculation and contractual basis behind those deductions.
Show more
SSA5433
RMN
I checked in La Quinta from 14th Sept 2026 and checked out 23rd September 2026.
Positive.
Rooms were clean, swimming pool good. Jacuzzi was lovely.
Room cleaning staff were friendly. Kitchen staff were very lovely.
Minor short comings.
Same breakfast for nine days; Mainly eggs, pork sausages and white bread.
Negatives
Reception staff were at times rude with poor customer care.
A 100$ deposit was requested, but by the end of my visit, they had deducted 150$. When I requested an explanation, the receptionist advised me that hotels are expensive. Next time I should try booking bed and breakfast settings which are cheaper.
Location of hotel is good with easily accessible public transport.
Positive.
Rooms were clean, swimming pool good. Jacuzzi was lovely.
Room cleaning staff were friendly. Kitchen staff were very lovely.
Minor short comings.
Same breakfast for nine days; Mainly eggs, pork sausages and white bread.
Negatives
Reception staff were at times rude with poor customer care.
A 100$ deposit was requested, but by the end of my visit, they had deducted 150$. When I requested an explanation, the receptionist advised me that hotels are expensive. Next time I should try booking bed and breakfast settings which are cheaper.
Location of hotel is good with easily accessible public transport.
Show more
MMunywa2
Pire expérience de voyage
Notre vol du 27/08 a été annulé par la compagnie aérienne. Lastminute avait été prévenu 1 semaine avant et ne nous en a jamais informés, nous l’avons découvert en tentant de faire le check-in la veille du départ. Nous leur avons immédiatement écrit et les avons appelé : ils nous ont ignoré par mail et renvoyé balader par téléphone, et nous avons dû trouver et payer une solution par nous-mêmes. Après presque un mois à leur courir après, tous les mails restant sans réponse et le SAV par téléphone n’étant ni professionnel ni aimable, nous avons enfin un remboursement en cours de virement et là, surprise : ils ont prélevé 5€ sur les 100€99 déboursés au départ, sans explication, alors même que nous avons dû nous débrouiller pour trouver et payer un mode de transport alternatif du fait de leur inertie (24h de bus au lieu des 2h d’avion prévues !!). Leur façon de travailler et de traiter les gens relève de la farce.
Show more
LMLaure Marak
Response from developer
Bonjour, Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre expérience avec l'app ne s'est pas bien passée. Malheureusement, nous sommes liés par les politiques d'annulation des fournisseurs et nous ne pouvons pas offrir une annulation sans leur accord. Pour plus d'informations, consultez la FAQ. L'équipe App
Change your name
How is it that lastminute .com is more expensive than any other booking app? Especially for last minute flights? Minimum 3 times more expensive
Vvogell5
Full flex
"Full flex," they call it — more like full of promises they have no intention of keeping. Cancelled a flight due to a family emergency, fully expecting the cash refund I paid extra to be entitled to. Instead got fobbed off with a voucher, in the wrong currency, worth noticeably less than what I actually paid, with none of this mentioned anywhere at booking. Tried to use it and found it's basically a trap — can't touch it on third-party sites, and even on their own site it's priced higher than booking fresh elsewhere, so the "refund" quietly shrinks again. Had to drag my own bank in to actually get my money back, and even then Lastminute.com fought the bank rather than just doing the right thing. If "full flex" is their flagship protection, I'd hate to see what the basic tier looks like. Avoid.
Show more
EEddykhed
