Abusing Dynamic Island and Live activities
STOP USING LIVE ACTIVITIES AND THE DYNAMIC ISLAND TO SHOW ADS.
Problematic
Is not fully translated, does not let you compare prices on exact items, obscures the delivery times, has only AI customer support so when there is a non-standard problem, the system makes it impossible to get a solution. The local currier company that delivers for Lazada is not efficient. They fail to deliver for various reasons and two occasions thus far have delivered to the wrong address and then refused to refund or re-deliver.
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The return process isn’t smooth
Customer Service are mostly copy paste replies for efficiency/AI, but they also don’t have the means to solve a lot of the common problems. Return times out (15days) & you need to resubmit & remind lazada over & over again to have them pick up the return. CS does not email or stay true to their assurances. It is a good shopping app only IF the seller packs your order correctly & everything arrives ok, if any issues arises and it quickly becomes time consuming & annoying for you.
So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not.
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So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not.
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chăm sóc khách hàng
quá tệ, đến mức thất vọng. Chỉ có việc hoàn từ từ tháng 8 mà lại kéo dài đến tháng 9 xử lý mãi không xong. Cứ bắt chờ trong vô vọng
Horrible at Delivery
Every time we order something in Lazada, the delivery partners can never figure out how to deliver the packages to our door. Meanwhile, Shopee, Amazon and PDD have no issues and everything is delivered on time. Useless app, I would use Amazon or PDD instead, rather than wasting your time.
