Abusing Dynamic Island and Live activities
STOP USING LIVE ACTIVITIES AND THE DYNAMIC ISLAND TO SHOW ADS.
Problematic
Is not fully translated, does not let you compare prices on exact items, obscures the delivery times, has only AI customer support so when there is a non-standard problem, the system makes it impossible to get a solution. The local currier company that delivers for Lazada is not efficient. They fail to deliver for various reasons and two occasions thus far have delivered to the wrong address and then refused to refund or re-deliver.
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The return process isn’t smooth
Customer Service are mostly copy paste replies for efficiency/AI, but they also don’t have the means to solve a lot of the common problems. Return times out (15days) & you need to resubmit & remind lazada over & over again to have them pick up the return. CS does not email or stay true to their assurances. It is a good shopping app only IF the seller packs your order correctly & everything arrives ok, if any issues arises and it quickly becomes time consuming & annoying for you.
So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not.
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So you always hope for the best but if you run into problems, like wrong order received or broken, it feels very discouraging to even try to get a successful return with refund because when it’s difficult it’s VERY DIFFICULT.
Update: no difference, it’s now been 31days, still no return collected and no refund in sight. Unreal!
Even developers response isn’t in English, what a mess.
& I have already contacted customer service, they do nothing but talk. No return collected and no refund.
Update: Return collected. Seller claim didn’t receive back, refund denied! I’m in dispute with this. I have video of both packing the order and handing it over to LEX SG, we’re in mid June now, I lodged this return/refund in April, still not resolved. Still no refund. This is the most ridiculous return/refund process I’ve ever experienced. I cannot recommend Lazada as it is now.
Update: after 48days of keeping track of this nonsense and disputing their errors I have received a refund, it’s not a reasonable time for this kind of thing. Should be straightforward and easy. I am now only using lazada if I absolutely have to and think twice about my purchase there, do I want to go through this again if they mess up another order? Is it worth it? No. It’s not.
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Response from developer
Kakak, terima kasih banyak atas umpan balik yang sangat mendetail. Kami memahami bahwa pengalaman Kakak dengan proses pengembalian sangat menantang, dan kami menghargai kesabaran Kakak. Kami mohon maaf atas frustrasi yang Kakak alami dengan tanggapan layanan pelanggan dan penantian lama untuk pengembalian dana. Ini bukan tingkat layanan yang kami inginkan. Senang mendengar bahwa pengembalian akhirnya berhasil, meskipun waktu yang dibutuhkan tidak ideal. Jika Kakak mengalami masalah di masa depan, silakan hubungi tim "Support" melalui chat di aplikasi Lazada. Kami berharap transaksi berikutnya akan jauh lebih lancar untuk Kakak.
chăm sóc khách hàng
quá tệ, đến mức thất vọng. Chỉ có việc hoàn từ từ tháng 8 mà lại kéo dài đến tháng 9 xử lý mãi không xong. Cứ bắt chờ trong vô vọng
Horrible at Delivery
Every time we order something in Lazada, the delivery partners can never figure out how to deliver the packages to our door. Meanwhile, Shopee, Amazon and PDD have no issues and everything is delivered on time. Useless app, I would use Amazon or PDD instead, rather than wasting your time.
tốt
tốt
No service
The Vietnam version only does phone verification in Vietnamese not English and Support choices on the app is a either a totally blank page for chat or a nonfunctioning phone number, which is also the case for the website. So basically, I can’t use the service. I tried for at lease an hour to try to verify my account — oh well!
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Easy online shopping
Lazada is convenient for browsing products and placing orders. The app is easy to navigate and offers a wide range of items.
Horrible service and platform
The product did not arrive at all and took over 14 days to ship. Avoid at all costs.
Very comfortable
5 stars
Hết sức mất dạy
Trả hàng thì nhiễu nhương, hạch sách không cho đổi. Lí do: móp hộp? Khách hàng làm căng thì chuyển qua phạt shipper. Nói chung:
1. KHÁCH HÀNG không được đổi hàng, BUỘC PHẢI CHẤP NHẬN nhận hàng không ưng ý dù giá cao thế nào
2. SHIPPER sẽ là lá chắn tiếp theo. Khách hàng không chịu thiệt thì đẩy qua cho shipper chịu thay, dù shipper không có lỗi
1. KHÁCH HÀNG không được đổi hàng, BUỘC PHẢI CHẤP NHẬN nhận hàng không ưng ý dù giá cao thế nào
2. SHIPPER sẽ là lá chắn tiếp theo. Khách hàng không chịu thiệt thì đẩy qua cho shipper chịu thay, dù shipper không có lỗi
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Lazada Delivery Broken!
Over the last few months, every parcel delivered by Lazada (Lex) is delayed for such a long time. All I get is repeated messages of delivery failed due to ‘high parcel volume’ and a photo of a bunch of packages. I wouldn’t mind if of was every now and again, but it’s now EVERY time! I’m so fed up I’ve moved to Shoppee and TikTok shop. Lazada call me when you sort delivery out please…
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It’s a scam site do not use
The product doesn’t arrive are no help at all and they take your money and you have no product
Emphasis on consumer protection
Can’t be trusted
Response from developer
Kakak, thank you for sharing your thoughts. It's concerning to hear that trust is an issue regarding consumer protection. We take feedback like yours seriously, as it helps us understand where we can improve. If you have specific experiences or details you'd like to share, please reach out through our in-app support. Your insights are invaluable, and we’re committed to ensuring a better experience for everyone. We're hopeful for the opportunity to make things right!
Lazada cash on delivery option???
A week ago I had a Lazada order come in I didn’t have cash at the time and Lazada punished you if you miss cash delivery
KRAVETS
Okay
Not recomend
Looks like a scam for me. I order suplement. Then after 2 weeks of waiting my order was canceled. I tried to get information why but without response
Tốt
Tốt
Verification problem
If you don’t speak Thai you still can use translator but their verification sucks so much, I did verification five times and every time it got me back after, and of course my account is blocked now
Не могу удалить
Плохой товар
