Please help – 2015 purchase no longer accessible
I purchased the full "Longman Dictionary of English" back in September 2015 (Pearson Education) and used it for years. At some point it stopped updating and eventually disappeared from my "Purchased" list — it seems the original app was removed from the store. Restore Purchases in this app doesn't recognize my original purchase either.
I've emailed your support address twice over the past few weeks with proof of my original 2015 purchase (order number and receipt screenshot) but haven't received a reply. I'm not asking for anything unreasonable — just help accessing the dictionary I already paid for once. Would really appreciate a response. Thank you.
I've emailed your support address twice over the past few weeks with proof of my original 2015 purchase (order number and receipt screenshot) but haven't received a reply. I'm not asking for anything unreasonable — just help accessing the dictionary I already paid for once. Would really appreciate a response. Thank you.
Show more
Please help – 2015 purchase no longer accessible
I purchased the full "Longman Dictionary of English" back in September 2015 (Pearson Education) and used it for years. At some point it stopped updating and eventually disappeared from my "Purchased" list — it seems the original app was removed from the store. Restore Purchases in this app doesn't recognize my original purchase either.
I've emailed your support address twice over the past few weeks with proof of my original 2015 purchase (order number and receipt screenshot) but haven't received a reply. I'm not asking for anything unreasonable — just help accessing the dictionary I already paid for once. Would really appreciate a response. Thank you.
I've emailed your support address twice over the past few weeks with proof of my original 2015 purchase (order number and receipt screenshot) but haven't received a reply. I'm not asking for anything unreasonable — just help accessing the dictionary I already paid for once. Would really appreciate a response. Thank you.
Show more
Paid lifetime licence no longer recognised
I purchased this app on 14 February 2021 for €36.96, explicitly as a lifetime licence. I recently tried to reinstall it and I'm being asked to buy it again. "Restore Purchases" does nothing, even though the transaction is clearly listed in my Apple purchase history.
A lifetime licence that was paid for once should still work after a reinstall. The dictionary content itself is excellent, but losing access to something I already paid for a few years later makes it hard to recommend. Please fix this or explain how existing buyers can recover their licence.
A lifetime licence that was paid for once should still work after a reinstall. The dictionary content itself is excellent, but losing access to something I already paid for a few years later makes it hard to recommend. Please fix this or explain how existing buyers can recover their licence.
Show more
Navigation bug on iPhone
LDOCE 17.0 has a serious navigation bug on iPhone. “Break the ice” is correctly found in the search results, but tapping it opens the general “break” entry instead of the “break the ice” section. The same function works correctly on iPad. I contacted support but received no response.
This New Edition is not as good as the 6th edition
Thought this edition was better, turned out the 6th edition provides better and more explanation of grammar.
