Non existent customer service
I’ve purchased this dictionary years ago, now they’ve updated it to this (InApp) version and expect me to pay for same thing twice.
The seller simply won’t reply my emails, what’s the point of providing a customer service email when you don’t even care to reply?
They haven’t responded to any of the App Store reviews since last year, can Apple please do something?
The seller simply won’t reply my emails, what’s the point of providing a customer service email when you don’t even care to reply?
They haven’t responded to any of the App Store reviews since last year, can Apple please do something?
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Response from developer
We have been busy, but are back now. You probably paid for a different app using the same content. Look in App Store > account > Apps
Good but….
The basic features of the app are great and the content is better than most other apps. The only problem is that a lot of the “features” ( AI stuff, flash card games, etc ) cause app crashes. It doesn’t bother me too much but if I’m going to recommend the app to my students I don’t want them to be disappointed by so many crashes. I do recommend it even with those crashes. I just make sure to let them know that it is worth it even if those “special” features don’t really work …
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Response from developer
Any crashes were due to changes in iOS. The latest version should fix them. If not, contact support.
Disappointed
I bought this app in 2014 for $35. It was working until it was suddenly replaced with this app that needs subscriptions.
新しいバージョンも購入させられる
旧バージョンを購入済みで、この新しいバージョンが出たためデータ移行やアカウントアクティベートの依頼メールを複数回しているが一切返事なし。
日本語でも英語でもメールをしているがサポート体制はどうなっているのか。星一もつけたくない
日本語でも英語でもメールをしているがサポート体制はどうなっているのか。星一もつけたくない
The Terrible update. The Dictionary turned to be useless
There’s no information about verb meanings - in the screenshot example “catch” verb you can’t see after update all meanings given in blue 1) “hold” transitive, 2) second meaning. It’s gone. Nouns don’t have countable/uncountable notes. Don’t see the point to use this dictionary anymore. Just long list of meanings. Do I have to read all descriptions? Why? I need just one word. The main idea. How to navigate your dictionary now ? It’s like reading a long article on each word.
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Response from developer
You must have the abbreviated display setting turned on.
This app seems goes to your information.
It opens different websites as I touch the screen, such as Indeed. It seems this app want to reach out your information again and again!
I deleted the app and installed it again. The same thing happened.
I deleted the app and installed it again. The same thing happened.
購入したのに使用できない
以前購入したのにライセンスがないとのこと。
Review
Excellent dictionary
Help
I can’t use it. When I type a word it aska to buy. It doesn’t open even a word for me
Response from developer
It does require a purchase. Are you sure you are not using the wrong app?
NOT WORKING/ BUY AGAIN /CORRUPTED WITH ADS BLOCKING
Bought Again-Fraud-Scammed twice 2026
Response from developer
You must have downloaded a different app using the same content. It is impossible to pay for the same app twice on the AppStore.
bought it, cannot keep it
I bought it full, in the past. Now, the app is asking again to pay.... it does not restore my purchase. No response from the Software editor ! Bad customer services....
Response from developer
You probably purchased a different version of the same dictionary. Look in AppStore > Apps or contact support.
Wonderful LDOCE Dictionary
I definitely love the app. I have been using it for more than 10 years. Highly recommend to everyone. Wonderful Dictionary.
License not restored. This UK support is a tosspot.
This British company is disappointing. I purchased LDOCE Plus, but the license cannot be restored. Even after sending the in-app tracking number and Apple receipt, support only replies with automated messages, recommends free dictionaries, or repeats the same process without solving the issue. Be careful if you expect reliable support from the UK. Luckily, some Muslims living in the UK have offered to help me with this issue. For me, this has been quite disappointing.
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Response from developer
We can fix it, if you contact us. We are the developers of the app and are a Japanese company.
Licence blocked
The app stopped working on my iPhone, though I bought the full version. It still works all right on my iPad and Mac, but will not start on the smartphone. I have contacted support by email from the app twice but I have never heard back. You’ve stolen my money, haven’t you?!
License restore problem
Very bad service, non professional developer.
解決していただきました。
サーバに格納されていたファイルに不具合があったようで、修正後、無事にインストールできました。ありがとうございました。辞書機能としては、とても使いやすく、満足です。
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つい先日、app内課金でシソーラスを1300円で購入しました。iPhoneSE 3rd genの使用者です。ダウンロードをしている最中に不具合？が生じて、「再実行✖️」の表示がでて、インストールできません。この現象がなぜか分からず、問合せました。1週間ほど待っていますが、全く回答がきません。それ以前の簡単な問い合わせにはすぐリアクションがきましたが、今回の質問に対しては全く梨の礫です。購入を検討されている方、再考をお勧めします
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つい先日、app内課金でシソーラスを1300円で購入しました。iPhoneSE 3rd genの使用者です。ダウンロードをしている最中に不具合？が生じて、「再実行✖️」の表示がでて、インストールできません。この現象がなぜか分からず、問合せました。1週間ほど待っていますが、全く回答がきません。それ以前の簡単な問い合わせにはすぐリアクションがきましたが、今回の質問に対しては全く梨の礫です。購入を検討されている方、再考をお勧めします
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Da Bestest
If I had to choose only one dictionary as a language learner, this would be it.
LDOCE Plus problem
I already purchase LDOCE Plus and it removed form app store too. I sent an email. How many days until I receive a response?
Terrible user experience
I paid $188 as an in-app purchase. I considered it necessary because dictionary can be such an important tool.
However, I found that, despite my purchase, I’m required to ‘restore purchase’ every time when I enter n re-enter the app. The extra button n waiting time are inconvenient n annoying for a top selling efficiency.
I ain’t sure if it is a bug or a necessity to push ‘restore purchase’ every time. At the moment, I am regretting my decision of purchase.
However, I found that, despite my purchase, I’m required to ‘restore purchase’ every time when I enter n re-enter the app. The extra button n waiting time are inconvenient n annoying for a top selling efficiency.
I ain’t sure if it is a bug or a necessity to push ‘restore purchase’ every time. At the moment, I am regretting my decision of purchase.
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Useless Dictionary
I purchased the application, but it couldn’t detect my active purchase. I’m glad AI is replacing them.
