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Île-de-France Mobilités

Île-de-France Mobilités

Official IDF Transport App

4.5K ratings
457 reviews
#25 in free Navigation
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • January 27, 2012
  • September 24, 2026

Features

Background Location Access

Developer

Ile de France Mobilites
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Île-de-France Mobilités screenshot #1 for iPhone
Île-de-France Mobilités screenshot #2 for iPhone
Île-de-France Mobilités screenshot #3 for iPhone
Île-de-France Mobilités screenshot #4 for iPhone
Île-de-France Mobilités screenshot #5 for iPhone
Île-de-France Mobilités screenshot #6 for iPhone
Île-de-France Mobilités screenshot #7 for iPhone
Île-de-France Mobilités screenshot #8 for iPhone
📊no. 25
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📌Ready
Reviews summary↘︎
⭐457
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📝40+ tags
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🔄2+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 3 weeks
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About

This app provides comprehensive public transport information and ticketing for the Île-de-France region. Plan your journeys, purchase digital tickets, and manage your transport passes all in one place. Stay updated on real-time schedules and disruptions for seamless travel.

✓Digital ticket purchase
✓Navigo pass management
✓Real-time route planning
✓Schedules and traffic information
✓Alternative transport options
✓Disruption alerts
Show original description

What users say

Summarized from real user reviews of Île. Based on 4.5K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Navigation app.

Positive things

  • 🚀Easy to use
  • 💡Convenient for travel
  • 🚀Quick to get and easy to use

Negative things

  • 🐛Buggy and unreliable
  • 🚫Not user-friendly for tourists
  • 🚫Confusing and complicated
  • 💰Charges money but doesn't deliver tickets
  • 🚫Doesn't work as advertised
See all reviews

What's New in Île

10.0.11

September 24, 2026

NEW! The Île-de-France Mobilités app keeps evolving! You can now access new communication channels during your route search. Thank you for using the app!

More

Charts

Top Free

📊 25

Navigation

The app has maintained its position at 25 recently.

Last updated on October 3, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Trapped as Tourist

Couldn’t login with my international number so I purchased ticket without account. It showed issue in adding apple wallet and app crashed. I lost my 14 EUR. I need refund from you!!
Aroraanmol3Aroraanmol3

Can't create an account

To build a buy a ticket for my phone or Apple Watch use you need to have an account. No matter how I try it keeps saying that my device is blocked and that I have to email the provider to get it unblocked to prove that I'm not nefarious. In this case, it will not let me buy a weekly or monthly pass until I can set up an account. And it will not let me set up an account even though it says it's so easy. I've rebooted, I've been on Wi-Fi and off Wi-Fi and Anne no matter what I do it somehow blocks me and says I cannot create an account. Pointless! Trade it on my wife's phone--same thing!
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Pws12345Pws12345

Response from developer

Hello, we acknowledge receipt of your email and thank you for it. Regarding your inability to create an account, we would like to inform you that account creation outside the European area is not possible. However, we would like to clarify that all transport tickets are available for purchase without the need to create an account, except for the Navigo Weekly, Monthly, and Annual passes, which require a login. We apologize for this inconvenience and remain available for any further questions. Wishing you an excellent day, Fabio - Île-de-France Mobilités

Easy!

I used this in the UK before travel and no issues at all. I know there used to be problems but I had no problems at all. Excellent.
BobamserBobamser

Response from developer

Hello, thank you so much for your comment and great rating about the app! I'm delighted that it meets your expectations. Have a nice day. Fabio from the IDFM team.

Not friendly to tourists - way to go Paris!

Purchased two five day passes for 156 Euro on my iPhone for my wife and me. The second pass did not work. I verified the issue with a Service desk, and they said I needed to contact Ile-de-France Mobilites direct for technical help and would not issue me a refund (they could not issue a refund if purchased online). I tried to remediate the issue by downloading this app - could not set up. I called and unfortunately, my French is limited and they could not speak Anglais. So, I ended up wasting 78 Euro for a pass that I could not use. What a cluster. And so typical French. Stay away from the mobile app to purchase tickets. If you like aggravation and are desirous of being scammed your money- try it out!

Update: I tried contacting the developer on several occasions, to no avail. No response. Nothing. If I could change my rating to zero, I would. Stay away from using the app or purchasing online. Worst service ever.
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vincewhirlwindvincewhirlwind

Response from developer

Hello, I am sorry for this inconvenience. I invite you to write to us directly at the address: mobile-vianavigo@iledefrance-mobilites.fr. We will be able to analyze the situation and provide you with a personalized response. See you soon, Mina from the Île-de-France Mobilités team.

Зависает

Тормозит. При выборе станции приложение зависает. Приходится перезапускать приложение. Работает только если знаешь название станции. При поиске проезда из одного места на карте в другое место на карте есть проблемы с построением маршрута на общественном транспорте,
smtd789smtd789

Response from developer

Здравствуйте, не могли бы вы предоставить больше информации по адресу: https://www.iledefrance-mobilites.fr/aide-et-contacts/nous-ecrire. (в разделе жалобы/О сайте или приложении)? Таким образом, мы сможем провести расследование и предупредить соответствующие отделы. Хорошего дня, Фабио из команды Île-de-France Mobilités.

See 452 more reviews

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User experience

🐞

Reported Bugs

5 issues

App freezes during ticket purchase

Bug

Tickets don't load properly in wallet

Bug

Account creation issues

Bug

Inconsistent error messages

Bug

Incompatible with older iOS versions

Bug
✨

Requested Features

4 requests

Allow account creation without French phone number

Feature

Improve ticket purchasing and loading process

Feature

Integrate with contactless payment

Feature

Provide better support and refund options

Feature

FAQ

What does the Île-de-France Mobilités app do?

The app assists users with daily travel in the Île-de-France region by providing route planning for various transport modes, real-time schedules, traffic information, and the ability to purchase digital tickets and manage transport passes like Navigo. It aims to make organizing and undertaking journeys easier.

What types of tickets can I buy through the app?

You can purchase various tickets including Metro-Train tickets, Bus-Tram tickets, one-way tickets to/from airports, Navigo daily, weekly, or monthly passes, special fares like the Anti-pollution pass and Paris-Visit Passes, and daily Vélib' passes. Some tickets require specific iPhone models and iOS versions for storage and validation.

How much does the Île-de-France Mobilités app cost?

The app itself is free to download and use. While the app is free, users will need to purchase transport tickets and passes through in-app purchases for their travel needs within the Île-de-France region.

Which devices are compatible with the app and its features?

The app is generally compatible with iPhones. Specific features like storing and validating tickets directly on the iPhone require iPhone Xr and iOS 17.5 or later. Loading tickets onto a Navigo pass requires an iPhone 7 with at least iOS 13, with iPhone XR and XS compatible from iOS 14.5.

What are the main benefits of using this app for travel?

The app allows you to avoid queues at stations by purchasing tickets digitally, plan your journeys with real-time information on public transport, car-sharing, and bicycle routes, and stay informed about disruptions and traffic updates. You can also save favorite destinations and customize your travel preferences.