Useless!
Not even worth downloading. Not enough space to say what is wrong with the app, just use a browser. Absolutely dog water application.
Worthless
You can book a room, that’s it. I don’t know my status, don’t know my membership number, don’t know anything. Have to login to the website to see anything. Can you either make this app useful or just get rid of it like Omni and their lack of an app
LHW app is horrific!
LHW iPhone app doesn’t put reservations in order of check in date. It puts them in order of when you made the booking. It’s absurd. It is so nonsensical. And when you open the LHW iPhone app, it cuts off your Spotify or any other audio you may have playing, despite the LHW iPhone app having zero audio component. Also nonsensical! Poorly made app! Disorganized disaster of this app!
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Glitchy
Throws an error that I’m not on WiFi/connected to the internet when I am… can’t use the app
Why does opening this app cut off Spotify audio?
Why does opening this app cut off Spotify audio? Also: Need to be able to sort my stays by check in date- instead of this disorganized disaster of this app
Not working properly
Each time I open the app on cellular data, it says I’m not connected. It will not let me access the app unless I’m on WiFi.
Awful
Doesnt save information completley frustrating!
Glitchy
Doesn’t always show availability - just blanks after choosing dates and setting number of rooms and adults.
Latest update failed
Before the update, the app was working adequately. Showing my bookings, easy to search new potential bookings. However since the update 2 days ago the app keeps freezing. It can’t recall my existing bookings, and loses search history. Needs another bug fix update!
App ISSUES
Stays do not sort into chronological order of arrival date. Which is absurd. So it’s just a jumbled mess. Additionally, whenever opening the LHW app, it cuts any music or sound from another app- which is completely unnecessary, as there is zero sound component to the LHW app. Please fix.
App does not work!!
App keeps asking for internet when clearly I have full bars. What is going on?!?
Apple wallet support
I hope there is a feature to add my membership card to apple wallet.
Very poor
Encouraged by the hotel to sign up but they can’t add my current stay to the account - hardly makes me feel welcome. Also a very, very slow app. Search functionality is very poor.
Fails to load, hangs
The app basically fails to load, it gets to a white screen then hangs .. utterly useless app
White Screen on iPhone 16 Pro
Still not fixed on the latest version!
Did not work
Each time when I tried to open the app, it went blank! Please fix this issue please!
Response from developer
Thank you for sharing your feedback and bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the blank screen issue. Our team is actively working on resolving this bug and will release an update as soon as possible. We greatly appreciate your patience and understanding. In the meantime, if you need immediate assistance, please contact our support team at reservations@lhw.com. Thank you for being part of the LHW community.
White screen
Logo pops up, goes to a white screen and you can’t do anything with the app
App does not work on iPhone 16 Pro
Extremely frustrating that the LHW app continues just to white screen on opening. Please get this fixed so we can see our reservations.
Doesn’t work
The app doesn’t work. It plays the opening graphic and then just freezes on a white screen
Doesn’t Work
Always very glitchy. Mostly just get a white page on start and never opens. Please fix. Not okay for an establishment like LHW.
