Bad customer service
Not good. Poor platform.
CAMERA ISSUE
For some reason, whenever my job reps try to take pictures in the Leap app, it glitches out really bad. Sometimes it’ll even shut them completely off the app.
Great in Theory but a lot of issues
Update: 10/2025. Not much has changed, still have to delete and redownload leap for it to work. Job Progress/Leap has a really nice system for smaller companies but there are always issues. Always have to redownload the app to fix bug issues. Some options disappear from drop down menu from day to day. App options are different from desktop options. This company was purchased by leap, our monthly rate went up with zero notifications only to have a worse less functional program. We are searching for newer crm options as this place has a lot of work to do and needs to really work on back end problems faster.
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Came a Long Way
System has come a long way. Originally tool was great, then it appeared to fall off, but now with new leadership the system is really starting to be cleaned up appropriately and the bugs are occurring less and less with each update! Looking forward to the future.
BUYER BEWARE
The software is glitchy, slow and causes more problems than solutions. It’ll take you a month or two to realize though.. The support is horrible. They delete comments on the FB page to prevent new suckers from learning how many people are unhappy with the software.
They apparently need a 60 day notice to cancel also which I feel like highlights the money grab better than anything else. We gave them verbal and written notice revoking access to charge our card and they did it anyway. Huge scam.
I would say to keep looking. We found a software similar enough that just works. What this company is doing is criminal.
I don’t usually write reviews but this is all I can do outside of our current credit disputes.
They apparently need a 60 day notice to cancel also which I feel like highlights the money grab better than anything else. We gave them verbal and written notice revoking access to charge our card and they did it anyway. Huge scam.
I would say to keep looking. We found a software similar enough that just works. What this company is doing is criminal.
I don’t usually write reviews but this is all I can do outside of our current credit disputes.
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