So many updates
Hot garbage that you’re forced to use if your health provider uses Leap for their portal.
First of all when you send a message to your provider and you space it nicely/ use paragraphs so that you look like a civilized human being in the way that you write it, ignores them and puts it all in one giant block of text making you look like a raving lunatic.
My Commodore 64 that I owned 40+ years ago was able to do paragraphs. Why can’t this app?
Forgetting about anything else providers don’t want to read through a single block of text to try and figure out what you’re getting at. Paragraphs are a feature that every other app with a messaging function has.
Second, it frequently logs me out, and while I understand the sensitivity of health information it certainly shouldn’t be logging me out more often than my bank or an investment app does.
At least they could get Face ID implemented properly so I don’t have to type in a long complicated password every 10th or so time I launch the app.
Other than that, it’s nothing special but does work.
You’re probably being forced to download it with no alternative because it’s what your provider has chosen as a portal.
However, that doesn’t excuse the issues which just seemed to be lazy coding rather than any kind of technological restriction.
Always requires update, huge app
If you really need to update that much just make a website vs requiring me to have another app
Also >200MB?!
Response from developer
We understand your concerns about frequent updates and app size. We’re innovating quickly to bring you new features and improvements, giving you a richer and more secure experience while keeping your information protected and meeting required standards. The larger app size (over 200MB) is due to added features like telehealth, a smoother digital check-in, and tools that can scan and read documents. If you prefer, you can also use Leap through your browser at https://my.leaphealth.ai with your usual login. It offers the same core features, while the mobile app is optimized for the best performance.
Actual doctor access
Super Convenient
Patient
Works well and easy to use
Patient
Messaging doesn’t work
Response from developer
Hi there, Thank you for bringing this to our attention. Messaging and copy-paste should work normally, and we’d like to look into this for you. Please email us at support@leaphealth.ai or call 934-888-5327 so we can investigate and assist you further. Thank you.
Great Health App
Amazing App
Great Patient Portal
Love this app
Can’t do what i need at all
Basic functions for critical issues
Response from developer
Hi there, thank you for sharing your experience—we understand how critical timely communication is, especially when managing a chronic condition. When notifications are enabled and information is successfully synced from your provider’s office, message notifications should be delivered as expected. What you’re describing is not the intended behavior, and we’d like to investigate this further for you as a priority. Please reach out to us at support@leaphealth.ai or call 934-888-5327 so we can look into your specific case and help resolve this as quickly as possible. We truly appreciate you bringing this to our attention. Leap Support Team
Useless
Response from developer
We understand your concerns and appreciate you sharing your feedback. Leap does support features such as viewing lab results, securely messaging your provider, appointment management, virtual check-in, telehealth, and more. However, each medical practice has control over which features and information they choose to make available to their patients within the app. For example, while the ability to publish lab results and enable direct patient-provider communication exists within Leap, some practices may choose not to enable certain features or may limit the type of information that is shared through the portal based on their workflows and policies. Our goal is to provide practices and patients with a secure, modern, and convenient healthcare experience, and feedback like yours helps us continue improving the platform.
Eh
Response from developer
Thank you for sharing your feedback. We strive to respond to all support requests as quickly as possible, though on occasion, replies may be delayed if multiple members reach out at the same time. We’re reviewing our process to ensure no one feels left unheard. As reflected in the App Store listing (17+), Leap is currently designed for adult use. The app already supports family and caregiver access for patients 18 and older, allowing caregivers to manage the health records of adult loved ones. At this time, however, it does not yet support linking or managing health records for children under 18. We know how important this is for parents and caregivers, and I’m happy to share that our product team is actively working on expanding Leap to include child and adolescent health record management. While we don’t have an exact release date, this is a top priority and we’ll keep our users updated as we make progress. If you’d like to stay connected or receive updates on upcoming features, please reach us at support@leaphealth.ai. Your feedback helps shape the future of Leap, and we’d love to keep you informed.
I enjoy leap
Response from developer
Thank you so much for sharing your experience and for the kind words about Leap - we’re glad you find scheduling easy to use. We also appreciate your feedback, and I’d love to share a couple of features that may help with situations like yours. Leap includes free, secure two-way messaging between patients and their connected practices. Some practices choose to allow messages to go directly to the physician, while others route them through their care team - but in either case, your messages are received and responded to without the need for a visit. Additionally, prescription refills can be requested right from the “My Health” → “Medications” section of the app. When you submit a refill request, your physician receives it instantly in their queue. They can renew with a single click or message you back if a visit is needed first. We want to make sure you’re getting the full benefit of the app. If you’d like help navigating messaging or refill requests, please check out the “Help Center” or reach out to us at support@leaphealth.ai. Your feedback is invaluable in helping us ensure it works seamlessly for you.
Great application
Response from developer
Thank you for your recommendation! We're delighted to hear that you find the app user-friendly. Your feedback means a lot as we continue to improve the experience for all patients. We appreciate you being part of the Leap Health community!
Needs work
Response from developer
Thank you for your feedback. We're sorry to hear about the challenges you've faced with scheduling an appointment. We're glad to know you find the Vitals section strong, and we're committed to making the rest of the app just as reliable. Please reach out to us directly at support@leaphealth.ai with the name of the provider, the date of your last attempt, and any other relevant details so we can assist you. We're dedicated to ensuring your experience is exceptional.
