Brilliant!
I used this for the first time on a trip to USA. Was a bit dubious at first because it didn’t work as soon as we landed but within a day realised I hadn’t turned on data roaming for the eSIM once I did, I had perfect working data. Will definitely use again and saved so much money by not using my home network provider.
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Great coverage
Been travelling in Japan for 3 weeks and had coverage all day everyday really good value also.
Works fine USA
Lots of people saying this doesn’t work- maybe it’s just the people using it probably not setting it up properly as I have just been to USA and it worked absolutely fine straight off the plane and then no issues for 12 days cannot fault it and at a great price
Network is fine, customer service poor
When it works, it’s great. When it doesn’t work, customer service go around in circles ticking off obvious steps like reinstalling the app. Quoting days to get an answer from their tech team. I wouldn’t use them again after a poor experience the first time.
Non funziona per niente!
Nonostante l’assistenza di un ora nessuno è riuscito a risolvere il problema nonostante avessi tutto regolarizzato con 2 assistenti ripetendo le stesse cose. Alla fine ho fatto in un altro modo con un’altra applicazione ma su questa applicazione di LEBARA TRAVEL eSIM non ho avuto nessun rimborso,avrebbero ripetuto le stesse procedure cambiandomi assistente per non so quante volte !
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You will have a stressful and expensive experience
I bought the plan 2 days before my travels. One day before my flight, the plan was no longer shown in the app. I texted the support centre and they tell you to reinstall the App every time, which deletes the chat. When I called them, they ensured me that the plan is active and will work. The call cost me £5 and surprise the plan didn’t work. I had to find a public WiFi in order to use the taxi app. Super stressful and unfortunately not at all dealt with by the client support!
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Cant force upgrades on peoplel while travelling
Poor support and app accidentally activated week before holiday meaning it would run out half way through. Support said they could do nothing. After landing tool several hours to activate, bu at least the timer started only then.
Best thing since sliced bread
Easy buying journey and quick installation and activation!
Rubbish
Allowed UK purchase of North America eSIM which worked in the first service provider region. As I travelled nothing worked. Lebara online support chat said it wasn’t a UK purchase even though Order ID contains ‘GB’ reference. Waste of my money.
eSIM
Cannot get connected - no matter what- even the email is not easy to access the correct email to send. Paid for a 30 day 25gb but now 5 days gone - still no connection
Appalling app
Keep well away. All seemed good until I actually got to America and the app would not work. I had to pay my phone supplier to get internet.
It didn’t work, I didn’t use any of the data I paid for and they wouldn’t even consider a refund. I don’t write reviews normally but feel people need to be made aware of this totally unreliable & untrustworthy product.
It didn’t work, I didn’t use any of the data I paid for and they wouldn’t even consider a refund. I don’t write reviews normally but feel people need to be made aware of this totally unreliable & untrustworthy product.
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Don’t buy Lebara ESIM
I paid £20 and spoke to their support team before departure, who promised it would be active as soon as I arrived at my destination. However, the eSIM did not work at all on arrival. I was extremely stressed; I tried to use shared hotspots from other people but nothing worked.
I requested a refund, but received no response or information. I am leaving this review to warn others: do not let them rip you off and leave you stranded and stressed far from home.
I requested a refund, but received no response or information. I am leaving this review to warn others: do not let them rip you off and leave you stranded and stressed far from home.
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Poor service and connection
Bought 3 plans for turkey whilst in uk couldn’t use properly had to rely on wi-Fi most of the time, absolute con ! Same happened when I bought plans for Morocco, I should of learnt my lesson then ,Don’t bother buying plans - customer service talks in circles so you never really get to the bottom of it all whilst stuck without internet connection, stick with other providers
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Recommend!!
Excellent service. Used is twice in USA and Netherlands.
No issues with data. Did drop a couple of times but recovered very quickly as well! Would recommend:).
No issues with data. Did drop a couple of times but recovered very quickly as well! Would recommend:).
Waste of time
Would not even give one star waste of time does not work. Purchased 2 destinations, set up as instructions, data did not activate as indicated, therefore left me stranded with no data or WiFi. Stressful, unable to communicate with my contacts at destination. Managed to get free WiFi, chatted with support team for over 1 hour without any success, I just gave up. Used free WiFi & friends data to get by. Other destination just the same.
Recommend using Vodafone travel together, easy set up and worked without any issues.
Recommend using Vodafone travel together, easy set up and worked without any issues.
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Horrendous e sim
Paid 30 for a 50GB eSIM that works across Greece I land in Greece and activate the SIM card and all of a sudden the country in which I bought it for (Greece) has now changed to Austria so was unable to use. Waste of money and time. Completely Unreliable.
think twice
I activated this before I departed hoping it would work right after I arrive in the states but man, it took me over an hour without data signal and I had to find a wifi just to find me an uber cause this is unreliable
Didn’t work - use someone else
The eSIM never connected on my phone. I spoke to support for hours and never solved it. Requested a refund but was never provided. I used a competitor in the end and it immediately connected.
Bad product and service
Bad product and service
Unlock my esim
I am trying to unlock my eSIM on app but can’t do it. I don’t know where to get help from.
Didn’t work no refund
eSim failed no refund
