Network is fine, customer service poor
When it works, it’s great. When it doesn’t work, customer service go around in circles ticking off obvious steps like reinstalling the app. Quoting days to get an answer from their tech team. I wouldn’t use them again after a poor experience the first time.
Non funziona per niente!
Nonostante l’assistenza di un ora nessuno è riuscito a risolvere il problema nonostante avessi tutto regolarizzato con 2 assistenti ripetendo le stesse cose. Alla fine ho fatto in un altro modo con un’altra applicazione ma su questa applicazione di LEBARA TRAVEL eSIM non ho avuto nessun rimborso,avrebbero ripetuto le stesse procedure cambiandomi assistente per non so quante volte !
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You will have a stressful and expensive experience
I bought the plan 2 days before my travels. One day before my flight, the plan was no longer shown in the app. I texted the support centre and they tell you to reinstall the App every time, which deletes the chat. When I called them, they ensured me that the plan is active and will work. The call cost me £5 and surprise the plan didn’t work. I had to find a public WiFi in order to use the taxi app. Super stressful and unfortunately not at all dealt with by the client support!
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Cant force upgrades on peoplel while travelling
Poor support and app accidentally activated week before holiday meaning it would run out half way through. Support said they could do nothing. After landing tool several hours to activate, bu at least the timer started only then.
Best thing since sliced bread
Easy buying journey and quick installation and activation!
