I’m only using this app because there is no alternative
Honestly one of the worst mobile apps I’ve used in recent years. It appears to have been designed by a rookie with minimal developer experience and no concept of usability, UX, or WCAG compliancy. Even the sports centre staff are apologetic that we have to use this abomination of an app. Pleeeeease get someone with more design experience involved!
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What happened?
I’ve been using this app for the past year and not had any issues and would have given it 5 stars. However for last few weeks the app just wont load just before 10.00pm ie before bookings open, hence the 1 star. Is it overload with users trying to log on?
Was great
Was great until yesterday. It now won’t open and deleting it and reinstalling has not fixed the problem.
Won't let me turn off notifications.
I'm not even logged in. The notification section has "all" or "just my centre".
I don't want "workout of the week" notifications from LED AT ALL!!
I don't want "workout of the week" notifications from LED AT ALL!!
LED APP
The app is so badly designed, it is impossible to find the swimming time table without assistance and when you do find it it is totally unclear with no end time for sessions and way to know if things run exclusively or concurrently. Tottering inadequate.
New interface
The latest upgrade has caused major issues with booking. Original shortcuts have disappeared and app continues to “time out” continually. Previous interface was far superior!
Rubbish
Can’t get in any of the classes or the car park. Hugely disappointing.
Exmouth LED
Amazing staff and a wonderful mix of activities. I leave buzzing every time, been so good for mental health.
Terrible
I credentials for not work on the app. There is no log in button on the app.
Despite being able to login to view my subscription I am unable to login anywhere else and unable to request a new pin. I’m met with the message saying “unable to send pin. We don’t have your email address” despite logging in with said email address. Links sent in email to change pin do not work. So far this is the worst experience I’ve had with LED. I rejoined 2 days ago and I’d love to cancel but there’s no way to do so. Can’t do it in person right no as I’m too furious. I’m starting to feel like LED is purposely scamming people out of there money.
Despite being able to login to view my subscription I am unable to login anywhere else and unable to request a new pin. I’m met with the message saying “unable to send pin. We don’t have your email address” despite logging in with said email address. Links sent in email to change pin do not work. So far this is the worst experience I’ve had with LED. I rejoined 2 days ago and I’d love to cancel but there’s no way to do so. Can’t do it in person right no as I’m too furious. I’m starting to feel like LED is purposely scamming people out of there money.
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Pool
Great facility. Online booking a real time saver😊
Julie
Enjoyed my first few sessions - looking forward to a new me
App review
Very easy to use, very straightforward, which for me is a god send!!!
Payment function not working
Have topped up my cashless account and can’t use it for bookings. £20 quid lost!
Awful app
Terrible. Doesn’t work properly, useless user interface and hard to use as a new member
Not functional and useless if you are a family
The application is designed for one person. If you are a family or have children under 17 years old you cannot book a family swim and have to rely on staff picking up the phone …… functionally doesn’t work for anyone other than single people.
17+
Can’t the rating be a lot lower so that younger people can make their bookings on their devices. The 17+ age rating prevents my 15yr old being able to book the swim sessions that they would like to attend.
Ruined by clunky payment process
This app would be quite useful if it wasn’t for the awful payment process. There is no Apple Pay integration, and it’s not even a proper payment form that will allow you to fill in the card details with something like LastPass. Even once you’ve entered them, there is no way to save them for future bookings.
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Functionality needs work
Too many notifications and the functionality isn’t clear ! Look at pure gym app for inspiration
App
App works well, would like to be able to add notes to court bookings.
