Terrible design
It only allows one app per car - so if two people drive the same car, tough luck. Who came up with this stupid idea?
Frustrating Lee Gardens & BOC Promotion Experience
The reward system is poorly designed! To get the rewards, uploading two bills without clear instructions to enjoy half of the rewards is ridiculous. Redeeming the other half at the counter is wastage of resources. The customer service was unhelpful and refused to assist me, claiming I didn’t follow the rules. This process is clumsy and frustrating. Very disappointed and angry!
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Badly designed app
There’s no clear pathway to make a claim for the parking redemption. You need to memorize the arbitrary steps in the user journey, which is badly designed and counter-intuitive. To make it worse, the representatives at the customer services desk are impatient and appear to be fed up with the same question on parking redemption, as if it’s the customer’s problem in having difficulty to make a claim.
Recommend: get a proper app designer to re-design the app.
Recommend: get a proper app designer to re-design the app.
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Low quality service
Today is my first experience to try club
but let me not satisfy. Firstly your staff not introduce what member right in club in details. And club area too small for gold card member. Let me no interesting on this area shopping. I also has harbour city member their club area is ok and has staff take the drink and snack to me. So i am so happy to buy expensive items to earn points for extend one year member.
but let me not satisfy. Firstly your staff not introduce what member right in club in details. And club area too small for gold card member. Let me no interesting on this area shopping. I also has harbour city member their club area is ok and has staff take the drink and snack to me. So i am so happy to buy expensive items to earn points for extend one year member.
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So complicated
I bought something and got my regular parking redemption but then I cannot redeem membership parking? Then why did I bother buying something? Makes zero sense.
