Lost my recordings
Customer service says it is because when I turned the screen off on my phone, my phone put the app in the background and didn’t prioritize my microphone which caused my hour and a half recording of my class notes that I need to print to use for my midterm tomorrow not to save to the cloud which in turn caused it to not save to the Genio app. The pictures I added throughout the recording are there so I don’t understand how the photos are still there but the recording is not. I’m going to go back to using the voice recorder on my phone because I’ve never had a problem with that app.
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Slow & buggy
The app is too slow to be functional and constantly crashes
Mobile app is garbage
Enough said
Crashing and unusable
App is constantly crashing on my
iPhone as of two weeks ago. I have been unable to get the notes I need in class because of this. It needs to be fixed. It’s unusable
iPhone as of two weeks ago. I have been unable to get the notes I need in class because of this. It needs to be fixed. It’s unusable
Not as good on IPad
I have used this app on both iPad and MacBook and in has much less features on iPad. Most importantly for me there is no AI transcript and no audio recording from your device browser.
Scribble
The scribble will not let me post my notes to the recording
App is stripped down. Would be acceptable if the web version didn’t punish you for using iOS.
Top right corner menu is buggy, closing by itself unless you treat the cursor with a surgeon’s precision, making changing the settings mid-session exceedingly difficult or impossible. Overall, markedly less functionality than the web version, which, after contacting support, I learned I can’t use in a browser on my iPad anyway. I was told by support that mobile browsers “do not have the functionality needed to run the website version”, which might be true for all I know, I’m not a developer, but from an end-user standpoint it seems ridiculous to me when NotebookLM runs just fine on every browser on every machine I own, and my old crunchy desktop computer is less powerful than the brand new over-engineered iPad I use during grad school lectures and while studying out and about. I’ve informed my case manager to ask for a refund for the license. There must be parity, even if imperfect, between this version and the web version for the purchase to be worthwhile—if I’m not allowed to use the web version. If I can’t use the features that have been paid for on a device the company says is supported, why use the service?
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Disappointing.
Tried this after using Jamworks. Was very disappointed. Weak interface and very clunky. Not a helpful app. 👎👎👎👎
Phone app is horrible
The app keeps crashing before an old event can upload to the computer, much less try to start a new event. This renders the app useless.
Very Poor App Design
When this product was Glean, the App worked perfectly and was very responsive and easy to use. Since the change over to Genio App, it’s worked poorly, with a slow response time, and constantly closes on itself. Basically, the App can’t be used.
Web interface works app is garbage
I appreciate the the web interface of this and have used it for 2 1/2 years now I really really need the ability to edit the transcriptions. I have no idea why we’re adding other features but not that.
My primary problem is with the iPad and phone apps. I want to be able to re-listen to lectures, but I can’t even get them to open on my devices or get the app to stay open for long enough to play them. And because the audio files stay in the app, there’s no option to export them. I’m irked. I talked to support and the solution they gave me was for a problem. I don’t even have. They told me that I needed to offload downloaded files to my phone in order to make it work, but I didn’t have any downloaded files to my phone. They need to put some serious work into the mobile apps especially considering how many students primarily use ipads.
My primary problem is with the iPad and phone apps. I want to be able to re-listen to lectures, but I can’t even get them to open on my devices or get the app to stay open for long enough to play them. And because the audio files stay in the app, there’s no option to export them. I’m irked. I talked to support and the solution they gave me was for a problem. I don’t even have. They told me that I needed to offload downloaded files to my phone in order to make it work, but I didn’t have any downloaded files to my phone. They need to put some serious work into the mobile apps especially considering how many students primarily use ipads.
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Doesn’t work on Macbooks
good concept but it’s unable to be used on safari.. and it doesn’t have an app for Macbooks! the whole point is to make things easier, having to go to a different browser and not being able to connect my phone app to my mac defeats the whole purpose.
Horrible on iPad
If you plan to use this on your iPad you can’t use an Apple Pencil to take notes. All you can do on the iPad is record. The app needs the ability to handwrite notes while recording
Doesn’t work
I rely on Genio for school, but the app is worse than trash. Doesn’t work. Doesn’t update.
PLEASE make Mac app
Would be 5 stars if I didn’t have to use different browsers for taking notes, recording lecture, etc. please make a macOS app.
“Click reduction” is not very great either
“Click reduction” is not very great either
No summary feature
I do not have access to a computer and only use this on my Ipad/Iphone, so I don’t have access to the summary feature since it’s not in the app. It’s one of the main things my institution marketed to me with the software, but it’s not even available to users who use a mobile device. The website isn’t even compatible with mobile browsers, even chrome or edge. Why bother making the app if you’re going to remove key features?
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Crashes after 3 to 5 seconds
App closes by itself everytime I open it
App Problems
I love Glean, but the app does not work, which is BEYOND FRUSTRATING because they won’t let you use the freaking website on your phone. I’m switching to a different platform.
Slide Text Button Needed
I love Glean on my laptop, but if I have to use it on my iPad it’s almost pointless other than for the recording feature. When you post the slide it doesn’t add the Title, and even worse, we can’t add the slide text to our notes. There is far too much to type in my courses, which is a main reason I got this software. I’m hoping this becomes available soon, because my 2013 laptop is giving out and all I’ll have left is my iPad.
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Live Captioning preview not actually available
Updated the app to try the new “Live Captioning” preview as mentioned in the update notes… but surprise, there’s nothing there. Just a popup saying “no features to try.” If you’re going to hype a feature in the release notes, at least make sure it’s actually accessible. This kind of rollout feels sloppy and or misleading — pretty on-brand. Disappointed but not surprised.
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