Lens User Reviews

Customer Experience

Positive experience15.5% of reviews
Neutral0.0% of reviews
Negative experience84.5% of reviews

~ Based on 71 written reviews from the US App Store.

Is Lens Safe?

Lens - PDF Scanner and Editor appears safe based on user ratings. AppsHunter Safety Score for Lens is 89/100.

This assessment is based on 768 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.5% of ratings point to a safe experience
2.6% of ratings suggest some concerns
10.9% of ratings point to a risky experience

~ Based on 768 App Store ratings for Lens.

Is Lens Legit?

Lens - PDF Scanner and Editor appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Lens is 63/100.

Based on 63 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

who the hell is this

this is NOT google. really good impersonation though, props to that. im sure the ‘dev’ will read this, so hello.

Download OneDrive?

This was my go to app for turning a simple snapshot into a document. I’ve hacked my version of Windows to avoid OneDrive and now you require it on my iPhone? No thanks. Based on other one star reviews it looks like vibe coding and AI have destroyed what this app once was. Shame. I will go back to using a Xerox machine before I use this app again.
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Transcription ne fonctionne pas

C'est vraiment vraiment nul

Absolute Trash

First, the app worked smoother when it was the free version with no AI. Second, it automatically takes the picture of the document, only it takes it even if you’re not ready so be prepared to take the picture numerous times in case it has a hard time sizing the image and ends up cutting information off. Third, you size the image crop how you want, but there’s no button to accept the image only back and retake, so all that work goes down the drain.
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Disappointing copy cat

Wow! They used a nearly identical logo to the Microsoft lens app. I imagine they’re trying to grab the former Microsoft lens users by tricking them into their paid app.

I guess the bait and switch logo says it all. They’re trying to trick users into downloading the second rate scanner. No thanks – I’ll look for something else.
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It’s a scan

This is a scam. It’s not the real Microsoft app, it doesn’t work and it’s almost impossible to unsubscribe.

Response from developer

We’re sorry to hear about your experience. If the app isn’t working as expected, please contact our support team so we can help resolve the issue. Subscriptions can be managed or cancelled at any time through your App Store account settings.

Não baixem!

O aplicativo já foi excelente, mudaram as configurações, e agora é preciso pagar!

Response from developer

Agradecemos seu feedback e entendemos sua frustração. Algumas funcionalidades agora fazem parte da assinatura Premium, que nos ajuda a continuar desenvolvendo e melhorando o aplicativo. As condições e os preços são apresentados antes da confirmação da assinatura.

写真スキャンには向いてない

始める前に無料トライアルに登録しないとスキャンを始められなかった。しかも2種類。
光を自動で除去するとどこかのサイトで書いてあったが、除去されない様子。
写真をスキャンするなら某G◯◯gleさんのやつのほうがおすすめです

Response from developer

ご意見をお寄せいただきありがとうございます。スキャン機能や画像処理がご期待に沿えず申し訳ございません。より正確で使いやすいスキャン体験を提供できるよう、検出精度や画像処理機能の改善を進めています。いただいたご意見は今後の改善の参考にさせていただきます。

App horrível

Aplicativo ficou péssimo, antes era muito bom, agora você não consegue fazer nada.

Response from developer

Sentimos que a experiência com o aplicativo tenha piorado para você. Agradecemos por compartilhar sua opinião — estamos trabalhando continuamente em melhorias para tornar os recursos mais acessíveis e a experiência mais simples. Esperamos que as próximas atualizações atendam melhor às suas expectativas.

Pior app que ja vi!

Não baixem! Você tem que pagar, a não ser que tenha paciência de gastar 5 minutos de propaganda a cada clique! E pra piorar, mesmo pagando, não funciona corretamente! Escaneei 6 paginas e ao exportar, ele so manda as duas ultimas paginas ou as duas primeiras, perdi meu tempo e paciência!! Que Ódio de app ruim!!!
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Response from developer

Lamentamos pela experiência frustrante. O problema relatado na exportação de várias páginas não é o comportamento esperado e agradecemos por nos avisar. Estamos trabalhando para melhorar a estabilidade e a experiência de digitalização e exportação. Se o problema continuar, entre em contato com nosso suporte para que possamos ajudar.

Avoid

Total garbage. I have and older version of this app on my phone and it’s great. The current version is almost unusable advert garbage.

Response from developer

Thank you for sharing your feedback. We understand that the recent changes have affected your experience with the app. We’re continuing to review the balance between ads and usability and will take your feedback into account as we work on future updates.

Stopped

It doesn’t work

Response from developer

We’re sorry the app isn’t working as expected. Please try restarting the app and make sure you’re using the latest version. If the issue continues, contact our support team with details about what isn’t working so we can investigate.

Horrible

Used to be a very handy app with limited ads now it’s not even tolerable to use. Constant ads, not worth it even using it if it’s free

Response from developer

We appreciate you sharing this. We know that too many ads can interrupt the experience and make the app harder to use. Your feedback is valuable as we continue adjusting the free experience and improving the app.

WORST APP EVER

this app is the worst, please do not download IT IS SO BAD.
Only ads keep popping up i have been trying to make a document since 30mins and only ads are popping. PLEASE DONT DOWNLOAD.

Response from developer

We’re sorry the ads made it difficult to complete your document. We appreciate you sharing your experience and are working to improve how ads are shown so they don’t interrupt essential actions. Your feedback will help us make the app easier to use.

Too many ads

There are just too many ads, I shouldn’t need to watch 3 minutes of ads to scan one document, and you don’t need to prompt me twice to sign up for $7/week ad free service. You’re better off just avoiding the app

Response from developer

Thank you for your feedback. We understand that frequent ads and subscription prompts can disrupt the scanning experience. We’re reviewing their frequency and placement to make the free version more convenient to use while keeping Premium optional.

Duplicate charges

Even after cancelling the subscription, I have been charged. Also I was charged twice for the same period. Also it is super difficult to find the option for cancelling subscription to this app
Would never recommend this app to anyone

Response from developer

Thank you for bringing this to our attention. Subscription billing and cancellations are managed through your App Store account. If you notice an unexpected or duplicate charge, please check your subscription and purchase history or contact Apple Support for billing assistance. We also appreciate your feedback about the cancellation process and will use it to make subscription management information easier to find in the app.

Worst

Its not the original Microsft lens app. It was so good and this fake one is so worst not good for scanning at all

Response from developer

Hi, Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. Our app is an independent document scanning solution and is not affiliated with any other application or company. We understand that changes in apps and workflows can sometimes be disappointing, especially for long-time users. We're also sorry to hear that you experienced issues with scan quality. Our team is continuously working to improve scanning performance and the overall user experience. If you encountered any specific problems, please contact us via in-app support so we can investigate and assist you. Thank you for taking the time to leave a review.

Garbage app

Genuinely the worst app I have ever used in my life, extremely buggy and unreliable + if you don’t pay for their overpriced subscription you’ll be spammed with ads before u can finally export your files.

Response from developer

Hi, We're sorry to hear that your experience with the app was disappointing. We understand that technical issues, ads, and subscription pricing can be frustrating. Our team is continuously working to improve app stability, performance, and the overall user experience. If you encountered specific bugs or problems while exporting files, please contact us via in-app support with more details so we can investigate and assist you. Thank you for taking the time to share your feedback. It helps us continue improving the app.

Not very good

Not sure what you guys did, but your app sucks now

handy

easy to use