App shuts battery heating Socks off after period of time
I have a problem where once I set the socks to run on interval of 1 min on and 1 min off set to level 5 for heat it will shut off after a period of time. I have noticed this problem this year. Last year it was not a problem. So it must be something in the last update that made this app malfunction. Please fix. It annoying to have my feet go cold when skiing.
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Avoid these socks
Over 20 days in skiing this year and they keep shutting off. Contacted Lenz and they said it’s a know issue with the December iOS update but they don’t have any plans to update and fix the app. No refunds for a product that doesn’t work as advertised. Avoid at all costs.
Socks, gloves, vest.
Unlike other users, I find this app to work fairly seamlessly. With serious circulation problems I use multiple products and wish they had sections for that on the app. I am only able to control two sets of batteries. I do not find them to shut off randomly as others do and have not had issues pairing.
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App is faulty; socks are great
The app crashes frequently (constantly have to reset my temperature & LED light off settings) and is not compatible with Apple Watch. There’s also no way to turn off the batteries when not in use and they take a long time to charge up.
Requires personal information
This app REQUIRES you to submit personal information to use the app. These are very expensive socks and I don’t expect to be further exploited. I don’t want Lenz junk mail, or my info sold to other for marketing, just to heat my toes. I can’t comment on the app because I won’t give them my personal data. I’m going back to Hotronic, which does what it says and doesn’t require my email address to turn on the heat.
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Zero stars if I could
App is horrible. Randomly shuts off the heating forcing you to take your phone out to turn back on. App doesn’t remember LED off setting. Annoying pop ups. So bad. This company has a good idea but the execution is very poor.
L'application ne fonctionne pas
J'ai des batteries et des chaussettes chauffantes Lenz neuves et l'application ne les voit pas malgré que j'ai suivi toute la procédure demandée. À 350$ la batterie et 200$ les chaussettes, j'espèrais mieux.
Garbage app
This app fails its core functionality, it randomly drops the heat setting to zero. Please make sure it can keep the setting or have a way to lock it.
Need improvement
App on iPhone is working correctly but it’s lacking the Apple Watch connectivity that could greatly improve the overall experience with adjustment on the wrist instead of taking the iPhone out of the pocket each time you want to adjust the equipment. If I have to replace my equipment some day, for sure I’ll look for that connectivity.
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Keeps shutting off rendomly
I dont know why, but after 30 minutes or so, after i initiate heating from my app (apple) my socks are automaticly shut down. My feet starts to chill, I check the app and socks are off.
I tested them sitting on a chair, not moving (to make sure i wasn’t accidentely pressing button on battery pack). No luck they always shutt off ( high temp, low temp, indicator light on or off, intermitent on or off)
I only used them 10 times… and always the same results
I tested them sitting on a chair, not moving (to make sure i wasn’t accidentely pressing button on battery pack). No luck they always shutt off ( high temp, low temp, indicator light on or off, intermitent on or off)
I only used them 10 times… and always the same results
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App crashes when minimized to background
Please fix this. Seems to be a long standing issue based on other reviews from over a year ago. I’m considering returning the socks as a result.
Need watch app
Need Apple Watch app
App use
The new app does not allow for complete battery shutdown. This drains the batteries constantly. Previous versions allowed user to completely shut down the battery which extends battery charge.
App is failing the product
The app has so many bugs, it crashes often but my main frustration is that every time I open it it resets my socks to off. I also wish I knew how much battery time I had left (if kept at current settings). I agree with other reviews there should be an Apple Watch app so I can quickly change settings.
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Broken
Not sure if it’s iOS 17 or the new app but the app is now useless and can’t find my Bluetooth batteries any longer.
Only keeps the heaters in for 15-30 min
The heaters work for up to 30 minutes. After that somehow they magically turn off and I have to dig out the app to turn them back on. Why? No one knows. Pretty frustrating for a $300+ product.
Frustrating
I can get the new app to pair to my iPad but not iPhone. Totally frustrating and impractical!
Mise à jour pour Apple Watch?
Superbes chaussettes! Elles fonctionnent à merveille! Plus jamais froid aux pieds en ski. Suggestion : À quand une mise à jour de l’App pour qu’elle soit fonctionnelle avec l’Apple Watch? (Psst. Votre concurrent Therm-Ic est sur Apple Watch! 😉)
Absolute Trash
The sock heaters keep resetting via the app and basically constantly need to reboot the app because the socks turn off. I’ve asked numerous times for assistance and really have gotten nowhere, total waste to buy the heaters with bluetooth connectivity, save the hassle and just manually operate. What a waste of huge money. Complete regret. Update: now at next ski season and still no updated app to fix the constant bluetooth connectivity. I’ll be looking for a different product next time.
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App crashes every time.
This app opens and functions, then it crashes ever time you go to use it.
Another reviewer mentioned Apple Watch functionality and also presenting percentage of battery level, these are desirable.
Another reviewer mentioned Apple Watch functionality and also presenting percentage of battery level, these are desirable.
