Listen to your customers
Looks and acts like an app built >5 years ago. The basics of good CX are missing. What is frustrating is that other reviews
From 1-2 years ago mention this but the issues remain.
From 1-2 years ago mention this but the issues remain.
Terrible UX
This could be a great app, but the user experience is actually terrible. There’s no way to remove specific ingredients and no possibility to specify any allergens. The pop up that says “let us know about allergies” but then there’s no way to let you know about allergies is just mean to the customer.
Also, when the payment fails, basket is emptied and you have to start your order from scratch.
Also, when the payment fails, basket is emptied and you have to start your order from scratch.
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App
It would be good to be able to add the membership/barcode/QR code to your apple wallet. Especially if you haven’t used the app for a while…
stupid to the point of offense
I downloaded this app as i went to a leon outlet and had a 15% student discount code from student beans. when ordering at the digital kiosk it offered me not a single point to put in my code, and the scanner was redundant as there was no point scanning a set of numbers on my phone screen. I then downloaded this app and tried to mobile order but even that showed only outlets in london, and birmingham new street despite typing in the city I was in and allowing location. I then paid full price, and waited in a queue of 6 other people for the ONE employee to make my bowl of slop behind the counter. cheers now not only will i never buy here again, i’ll never trust a person named leon again.
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Not very good
You can use the app to order but the experience is poor. There’s no integration with Apple Pay, it doesn’t feel like a native app, and it’s generally quite buggy, you’ll get frozen screens and cryptic error messages.
