Letz | Request a ride Reviews: Is It Legit?

Customer Experience

Positive experience31.8% of reviews
Neutral0.0% of reviews
Negative experience68.2% of reviews

~ Based on 22 written reviews from the US App Store.

What users say about Letz | Request a ride

Is Letz | Request a ride Safe?

Letz | Request a ride appears safe based on user ratings. AppsHunter Safety Score for Letz | Request a ride is 95/100.

This assessment is based on 335 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.6% of ratings point to a safe experience
0.9% of ratings suggest some concerns
4.5% of ratings point to a risky experience

~ Based on 335 App Store ratings for Letz | Request a ride.

Is Letz | Request a ride Legit?

Letz | Request a ride appears to be a legitimate app. AppsHunter Legitimacy Score for Letz | Request a ride is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Disappointing App — Inaccurate Routes, Times, and Fares

After using this app for a week, I’ve had a consistently negative experience. It does not provide optimal routes or reliable travel times, and the fare estimates are only approximate. Drivers appear to take advantage of these shortcomings by taking unnecessarily long, roundabout routes to increase the fare. Overall, I cannot recommend this app based on my experience.
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Нет кода авторизации телефона

2 раза запрашивал код авторизации, так и не получил.

Taxi

Very good service. Like Uber, quick and easy.

Beniamin

Foarte bună

Самое глюченное приложение

Хочу заказать несколько поездок, навигация по карте зависает, добавил несколько адресов, а они не зафиксировались. Закажу лучше Яндекс, там хоть стабильно всё!

Overrated expensive regular cars

You order a comfort car and you get a prius - paying an extra 30-40% more for a prius

Taxi letz

Sunt niște nesimțiți … când suni la ei răspunde o operatoare care nu știe a vorbi cu clienții ți se face impresia ca stai de vorbă cu o persoana care nici clasa 1 nu a finisato , de șoferi nici nu zic , nu găsesc adresele merg cu viteză mare , vorbesc urat , îți strica ziua să zicem …. O companie fără respect față de clienți
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Very happy for service!

Thanks

Still needs work.

Scheduled order functionality does not work as expected. Driver would cancel your order 15 minutes prior to the scheduled time. Do not use for airport transfers.

Doesn’t work unless you have a Moldovan phone number

The app only lets you in if you confirm via text message- but it does not send a text to a number unless it’s Moldovan. Useless for any visitor

Response from developer

Hi Chris, Thank you for your feedback. Please send us your phone number at support@letz.md so we can check the issue and help resolve it. – Letz team

How Much

How much do you think this App costs you in customers everyday?
You can not force this app to pick you up in the right place. Like dragging heavy bags a mile or so to meet your driver? This is the app for you!

Unable to get SMS without Moldovan number

Same problem as mentioned before. Cannot get the SMS confirmation to make an account

Şofer de nota 10!

Am avut o călătorie scurtă, doar foarte plăcută! Super șofer, amabil, și automobilul lucea de curățenie!

Response from developer

Mulțumim mult pentru recenzia ta! Ne bucurăm să auzim că ai avut o experiență plăcută cu Letz! Șoferii noștri se străduiesc mereu să ofere servicii excelente, iar curățenia mașinilor este o prioritate pentru noi. Sperăm să te avem alături și pentru călătorii viitoare!

Nu corespunde prețul din aplicație cu prețul real , înțeleg să fie o diferență aproximativă

De la 82 lei aproximativ in aplicație a ajuns la destinația finală 111 , mai degrabă era yandex in așa caz , pun prețuri inițiale mai mici , și când ajungi la destinație ahuesti

Several serious bugs

The app definitely has quite a few of bugs!

I’ve cancelled a trip on the app, but the driver apparently didn’t know that and he shouted at us when he arrived!

Out of the 4 trips I took - the address was chosen wrongly by the app twice and we had to walk to the taxi with heavy bags!

The drivers don’t read comments at all! I requested a minivan to the airport with a comment that we have 5 people and lots of bags, and the car that arrived clearly wouldn’t fit us all.
There’s no way to order two taxis at the same time, so we had to wait for 30 minutes while the first order completed to order a taxi for the second part.
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Terrible App if Not Moldovan

No chance to confirm your phone number unless you have a Moldovan number. Just like some else already mentioned, if you have a US number, zero chance to confirm it as the SMS won’t come. Idiotic.

Tracking & price

Not the best tracking of the car and timing. Also, prices aren’t fixed considering online congestion awareness on the roads.

Can’t receive SMS code

I downloaded the app and have a US number that is activated while traveling but I wasn’t able to receive the SMS code that you need to confirm when signing up for an account so I’m not able to use. I tried resending the code several times.

Response from developer

Dear user, Thank you for bringing to our attention the encountered issue. We apologize for the unpleasant experience and assure you that our team is already în the process office resolving this matter. We commit to making every effort to provide a better experience în the future. Best regards, The Letz Team.

Cannot sign up

Confirmation code is not being sent for +1 phone number

Nu sunt mașini??

De 5 ori încerc să comand un taxi și de 5 ori nu găsește nimic. Dacă vă grăbiți undeva — pierdere de timp. De la Râșcani în centru.

Response from developer

- Bună ziua. Vă mulțumim pentru că ați ales compania noastră de taxi. În primul rând, ne cerem scuze pentru orice neplăcere care ați întâmpinat. În această perioadă, suntem bucuroși să vedem o creștere semnificativă a numărului de comenzi, ceea ce ne motivează în același timp să oferim un serviciul nostru de calitate tuturor clienților.