Not working since march 2026
❗️ Extremely disappointing experience.
The Lexus Connect app has been completely unreliable since late February or early March 2026, and it still hasn’t been properly fixed. This is extremely unprofessional from a company like Lexus.
How is it possible that after more than six months, the server and app issues are still not resolved? The app is an important part of the connected-car experience, and customers should not have to deal with a service being unavailable for this long.
Honestly, this issue has become so frustrating that I am seriously considering selling my Lexus because of it. Lexus needs to take this matter seriously and provide a permanent solution.
The Lexus Connect app has been completely unreliable since late February or early March 2026, and it still hasn’t been properly fixed. This is extremely unprofessional from a company like Lexus.
How is it possible that after more than six months, the server and app issues are still not resolved? The app is an important part of the connected-car experience, and customers should not have to deal with a service being unavailable for this long.
Honestly, this issue has become so frustrating that I am seriously considering selling my Lexus because of it. Lexus needs to take this matter seriously and provide a permanent solution.
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Very bad1
Very bad needs more attention
The app hasn’t been working since February 2026
The app has been basically useless for all users since February. Even simple features like remote start are now obsolete because it’s only available in the app and not from the key as a backup.
Km
Why still not working ??
Not working since 1st of March
The app hasn’t been working since 1st of March with no timeline on when it will be fixed. With the hottest months here in the UAE, this is very annoying. No other ways of starting the car AC remotely.
Not satisfied
The app doesn’t work at all
Not working
The app has not been working for a while now, and this is causing a lot of inconvenience. There are no clear alternatives or proper support options available, which makes it even more frustrating for users who rely on the app. I hope the issue is fixed urgently and that users are provided with a temporary solution or proper communication until the app is fully working again
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App not working but subscriptions completed successfully
App was not working properly from march or april most of the time trip history and other informations are not available but somehow i was able to renew my subscribe. Is there an option to refund?
UAE
سيئ جدا
Not working
The app since March is not working. Features were very important such as starting the vehicle stopped.
App is not working
The App is not working for more than a month. They don’t tell it at time of selling the vehicles.
app not work from march !!!?
app not work from march !!!?
Not Work
Didnt fix the disconnect in app
Not working
The app is not working, request failed!! Can you fix this issue…
App not updating information
It was working good and useful application (helped locating the car or near flat tire forgotten lights or closing doors or windows . However totally frozen since 1st of march … information are there but not updated and no message other than last update date
When will it be fixed ?
Thanks
When will it be fixed ?
Thanks
App Fix
When will you fix the app?
Renewal fees !!!!
My car is RX350 2023, and this is the 3rd year, the application needs to be renew and I have to subscribe for 599dhs/year ???? It’s a software why should i pay this much?!!!
Very bad
Very bad needs more attention
برنامج سيء والدعم فني اسوء
تجربتي مع هذا البرنامج كانت سيئة جدًا، والدعم الفني للأسف أسوأ من ذلك.
قمت بالاشتراك في البرنامج واتّبعت جميع خطوات التفعيل المطلوبة بدقة، ومع ذلك لم يتم تفعيل الخدمة حتى الآن. حاولت التواصل مع الدعم الفني أكثر من مرة، لكن لم يتم تقديم أي حل فعّال أو توضيح للمشكلة.
من الواضح أن هناك خلل أو مشكلة من جهة الشركة، وليس من المستخدم، ومع ذلك لا يوجد أي تعامل جدي أو مسؤولية في حل المشكلة.
لا أنصح بالتعامل معهم حتى يتم تحسين مستوى الخدمة والدعم الفني.
قمت بالاشتراك في البرنامج واتّبعت جميع خطوات التفعيل المطلوبة بدقة، ومع ذلك لم يتم تفعيل الخدمة حتى الآن. حاولت التواصل مع الدعم الفني أكثر من مرة، لكن لم يتم تقديم أي حل فعّال أو توضيح للمشكلة.
من الواضح أن هناك خلل أو مشكلة من جهة الشركة، وليس من المستخدم، ومع ذلك لا يوجد أي تعامل جدي أو مسؤولية في حل المشكلة.
لا أنصح بالتعامل معهم حتى يتم تحسين مستوى الخدمة والدعم الفني.
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App not working
Customer service told me it will take 2 weeks for the issues to be solved. Now 2 weeks have passed and still same issue the app is not working. Please fix the issues ASAP.
