The app hasn’t been working since February 2026
The app has been basically useless for all users since February. Even simple features like remote start are now obsolete because it’s only available in the app and not from the key as a backup.
Km
Why still not working ??
Not working since 1st of March
The app hasn’t been working since 1st of March with no timeline on when it will be fixed. With the hottest months here in the UAE, this is very annoying. No other ways of starting the car AC remotely.
Not satisfied
The app doesn’t work at all
Not working
The app has not been working for a while now, and this is causing a lot of inconvenience. There are no clear alternatives or proper support options available, which makes it even more frustrating for users who rely on the app. I hope the issue is fixed urgently and that users are provided with a temporary solution or proper communication until the app is fully working again
Show more
App not working but subscriptions completed successfully
App was not working properly from march or april most of the time trip history and other informations are not available but somehow i was able to renew my subscribe. Is there an option to refund?
UAE
سيئ جدا
Not working
The app since March is not working. Features were very important such as starting the vehicle stopped.
app not work from march !!!?
app not work from march !!!?
Not Work
Didnt fix the disconnect in app
Not working
The app is not working, request failed!! Can you fix this issue…
App not updating information
It was working good and useful application (helped locating the car or near flat tire forgotten lights or closing doors or windows . However totally frozen since 1st of march … information are there but not updated and no message other than last update date
When will it be fixed ?
Thanks
When will it be fixed ?
Thanks
App Fix
When will you fix the app?
Renewal fees !!!!
My car is RX350 2023, and this is the 3rd year, the application needs to be renew and I have to subscribe for 599dhs/year ???? It’s a software why should i pay this much?!!!
Very bad
Very bad needs more attention
برنامج سيء والدعم فني اسوء
تجربتي مع هذا البرنامج كانت سيئة جدًا، والدعم الفني للأسف أسوأ من ذلك.
قمت بالاشتراك في البرنامج واتّبعت جميع خطوات التفعيل المطلوبة بدقة، ومع ذلك لم يتم تفعيل الخدمة حتى الآن. حاولت التواصل مع الدعم الفني أكثر من مرة، لكن لم يتم تقديم أي حل فعّال أو توضيح للمشكلة.
من الواضح أن هناك خلل أو مشكلة من جهة الشركة، وليس من المستخدم، ومع ذلك لا يوجد أي تعامل جدي أو مسؤولية في حل المشكلة.
لا أنصح بالتعامل معهم حتى يتم تحسين مستوى الخدمة والدعم الفني.
قمت بالاشتراك في البرنامج واتّبعت جميع خطوات التفعيل المطلوبة بدقة، ومع ذلك لم يتم تفعيل الخدمة حتى الآن. حاولت التواصل مع الدعم الفني أكثر من مرة، لكن لم يتم تقديم أي حل فعّال أو توضيح للمشكلة.
من الواضح أن هناك خلل أو مشكلة من جهة الشركة، وليس من المستخدم، ومع ذلك لا يوجد أي تعامل جدي أو مسؤولية في حل المشكلة.
لا أنصح بالتعامل معهم حتى يتم تحسين مستوى الخدمة والدعم الفني.
Show more
App not working
Customer service told me it will take 2 weeks for the issues to be solved. Now 2 weeks have passed and still same issue the app is not working. Please fix the issues ASAP.
التطبيق لا يعمل بشكل جيد
أرجو تطوير البرنامج والاهتمام به
Very Disappointing App
I wanna share another feedback on the Lexus app experience in the Middle East, with the sincere hope that these can be considered for future updates in our region.
While the app is generally functional, its performance feels noticeably slower than expected. More importantly, a number of key features that enhance convenience and user engagement appear to be unavailable in the UAE,
including:
• Remote vehicle unlocking
• Digital Key functionality
• Integration of the Digital Key into Apple Wallet / Samsung Wallet
• The ability to send navigation destinations directly to the vehicle
• Remote parking
• Even simple personalization features like adding a profile photo
These capabilities are now widely available across other premium automotive brands such as BMW and Mercedes-Benz, as well as in several more affordable brands like Kia, all of which offer a more seamless and feature-rich connected experience.
Given Lexus’s position as a leader in luxury and innovation, I kindly urge your team to consider enabling these functionalities in the Middle East region, as they are already available in other global markets.
I truly appreciate the craftsmanship and engineering behind Lexus vehicles, and I share this feedback with the intention of enhancing the ownership experience for myself and many others across the region.
Looking forward to seeing continued improvements in this area, and I wanna know what is the plan for UAE to have these features like other countries and brands in UAE.
While the app is generally functional, its performance feels noticeably slower than expected. More importantly, a number of key features that enhance convenience and user engagement appear to be unavailable in the UAE,
including:
• Remote vehicle unlocking
• Digital Key functionality
• Integration of the Digital Key into Apple Wallet / Samsung Wallet
• The ability to send navigation destinations directly to the vehicle
• Remote parking
• Even simple personalization features like adding a profile photo
These capabilities are now widely available across other premium automotive brands such as BMW and Mercedes-Benz, as well as in several more affordable brands like Kia, all of which offer a more seamless and feature-rich connected experience.
Given Lexus’s position as a leader in luxury and innovation, I kindly urge your team to consider enabling these functionalities in the Middle East region, as they are already available in other global markets.
I truly appreciate the craftsmanship and engineering behind Lexus vehicles, and I share this feedback with the intention of enhancing the ownership experience for myself and many others across the region.
Looking forward to seeing continued improvements in this area, and I wanna know what is the plan for UAE to have these features like other countries and brands in UAE.
Show more
crashing
App keeps crashing
