Can’t even login
Doesn’t even matter how many times I enter my PIN, says it’s wrong. Reset it. Tells me it doesn’t recognise it. Wait 10mins. Recognises it. Two days later, I’m logged out and the cycle repeats. Used to work alright 5 years ago
Not working….AGAIN
Once more can’t sign in to check/renew. Useless.
Worst App in the World
Once again unable to sign into the App, send an e mail eventually it works again for a short period, rinse and repeat, a two year old could do better.
Useless!
Keeps freezing and becoming unusable. Asks me to verify my account but refuses to let me use the camera to identify my membership.
I need to delete it and start over.
But it's now lodged itself within the AppStore and I don't know how to put it back on the desktop, for me to delete it there, and then reboot it.
What's its problem?!Does Libraries West hate all its readers?
I need to delete it and start over.
But it's now lodged itself within the AppStore and I don't know how to put it back on the desktop, for me to delete it there, and then reboot it.
What's its problem?!Does Libraries West hate all its readers?
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Unreliable
After a good few months of actually working this blasted app is once again not recognising my log in. If you can’t rely on it what, really, is the point?
Very Useful
Search the Catalogue, reserve, renew and more. This app has enabled me to use the Library service again. I live in a rural environment and this enables me to do all I need when using the Library. ‘Use it, or lose it.’
Works fine, mostly
This app works fine for me, with only one real issue (I’ve tried reporting a bug or cr but this is unavailable).
When the app is launched, it grabs the phone’s sound. If I’m using the phone’s music app at the time, the music is stopped and I have to manually restart it, even if the Library app is closed again.
The library app doesn’t need the sound, so this needs fixing.
When the app is launched, it grabs the phone’s sound. If I’m using the phone’s music app at the time, the music is stopped and I have to manually restart it, even if the Library app is closed again.
The library app doesn’t need the sound, so this needs fixing.
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More changes = broken app
A few years ago this app used to be great, if not a bit basic. We were promised big changes which in actuality was just chaos in app form!! More recently it had finally been working again but they go and change it again and now it’s not working!! Very frustrating. Please fix it!
Works fine
This app works fine for me and I’ve had no issues at all with it. I would like to see a “loan history” section, as exists in the Libraries West BorrowBox app (for eBooks). I know there’s a reading list section, but why manually manage a list when the app should be able to store that data?
Rubbish
So slow, always logs me out and my linked accounts. Says my pin is wrong even though it’s not.
App not working
App won’t open unless opening through the App Store, but then not working anyway.
The support page doesn’t have anything helpful and no contact details.
The support page doesn’t have anything helpful and no contact details.
Generally good but with flaws
Update: now very slow, presumably reading data from server. The time it needs to be quick is when checking out and you need the bar code. As this is local information I suggest that it is displayed while the server request is happening. The renewal problem may have gone away.
Original: Very handy for checking return dates and renewing but some annoying bugs. E.g. When trying to renew a FastBack it doesn't say you can't, it just comes up with an error.
Original: Very handy for checking return dates and renewing but some annoying bugs. E.g. When trying to renew a FastBack it doesn't say you can't, it just comes up with an error.
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They broke it
This app used to be brilliant and I loved ordering books from my home whenever I liked. It was so easy to renew things and I was always sent notifications when I had books due back. Then they updated the library software and since then it’s got worse and worse. Now I can’t even get in the app. I have no idea when my book is due back as they stopped sending reminders, and I’ve stopped ordering more. Such a shame.
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Abysmal
Terrible, so slow. Repeatedly asks you to log in, then fails to log in. Absolutely not fit for purpose.
Awful app
The worst app I’ve ever used. Since it was spun off from a more global version to a more local one, it’s gone from bad to worse.
I raised a complaint about it losing linked accounts and then had many follow ups where they said the problem was fixed. I must have gone back to them ten times to say it hadn’t. I think it has finally been fixed.
Main issue now is that I cannot refresh, so I see my borrowings from weeks ago. If I try to refresh then it wants my user & pin but then gets stuck in some loop and I end up going on circles.
The commissioning council(s) as well as the app developers should be ashamed. It annoys me that my council tax is paying people to develop and amend this heap of rubbish.
I raised a complaint about it losing linked accounts and then had many follow ups where they said the problem was fixed. I must have gone back to them ten times to say it hadn’t. I think it has finally been fixed.
Main issue now is that I cannot refresh, so I see my borrowings from weeks ago. If I try to refresh then it wants my user & pin but then gets stuck in some loop and I end up going on circles.
The commissioning council(s) as well as the app developers should be ashamed. It annoys me that my council tax is paying people to develop and amend this heap of rubbish.
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Worse than useless
A few years ago this app was functional and allowed me to log in. Now I can’t even do that. Utterly useless.
Almost unusable
Like many other reviewers, I can no longer use this app reliably. I’m regularly logged out, losing mine and my family’s details, and it’s not always possible to log back in. When you can log in it’s incredibly slow. The app developers should refund their costs to the library service as it’s not fit for purpose.
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Useless since the update
The app was working great until the recent IT change. Since the the app is completely useless. It keeps logging out, removes the linked accounts, sends no notifications whatsoever. Very disappointing.
Unusable
Has been ‘unable to connect to server’ for a fortnight now, if not longer. Previously there were occasional issues with that, but could be fixed by signing out and in again, or even uninstalling and reinstalling the app. Now even after doing that, it’s not connecting to its server - completely defunct
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Upgrades made it unusable
Have always used this app to reserve books for our 4 children. Since the ‘upgrade’ last year, the app is unusable. Takes forever load, constantly dropping one of more linked accounts, no longer getting reminders. Please change it back!!
