The older app was so much better
The new upgraded app is HORRIBLE to say the least. I’m stuck in a never ending loop to try to log in. I haven’t been able to use my Lidl app since the upgrade. Worst app ever!
Nowhere near as good as it was
Used to be excellent now stingy and penny pinching
The old app was better
The UX of the old app was better, not to mention the rewards were much better for the customer. It seems like the new app is just another way to take the shopper’s data, make more money and offer less perks. Navigation in the new app is difficult, as well as locating items in the store. I am not a fan.
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Update
I also cannot update my phone so have been unable to get the new app . Please can you advise me what to do ? Obviously I would buy a newer phone if I was able . Can you please bring back the old App so those of us with old phones can use it ? What is your advice ? Big bum
Discount
I Have been annoyed that after months you tell me my phone is too old when I could use it previously. This is discrimination.To have to buy a more expensive phone just to get goods a little bit cheaper is ridiculous. I have been a Lidl customer for many years. The person on the till couldn’t believe it when I was asked if I had the Lidl ap.
A very disappointed customer.
Very funny
A very disappointed customer.
Very funny
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Horrible…..Bring MyLidl back.
This app is horrible. The MyLidl app was much better. Firstly this app takes way too long to load. Since the new app rolled out i have stood in store with all the other shoppers around me checking out staring and waiting for the app to load just to finally have it load and then when you try to open your QR code that takes just as long to load. The MyLidl app loaded the QR code instantaneously. Fix this Lidl it’s ridiculous. Or even better give us the option to add it to our Apple wallet and have it pop up on our lock screen when we’re in the store. You want us to have a new app make it work right then. Apps are supposed to make shopping experiences better not more stressful. Secondly the blue oval that you have to tap to open your QR code shrinks so much that when you try to hit the Lidl plus card button 95% of the time it opens up to the receipts and shopping list menu instead.
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IOS 16 or above, no good for older phones
It’s a shame Lidl’s has taken away loyalty from its regular users with this new version that’s not compatible with older phones. Been a customer for over 25 yrs, yet now taking my custom elsewhere..
App stopped logging in
A few updates ago, the app stopped being able to log in. Entered username and password and nothing happens. I can log in to the mobile site, but not the app. I’ve tried every fix I can reasonably find but nothing. Was perfectly fine before that and now I can’t use it :(
Rubbish app
Lidl plus card only available in app, which takes 15 seconds to load up every time.
Worse yet, every time I come to use it there’s a mandatory update, not the kind of experience you want when you’re at the checkout or EV charger.
Total lunacy.
Worse yet, every time I come to use it there’s a mandatory update, not the kind of experience you want when you’re at the checkout or EV charger.
Total lunacy.
The discontinued app was better
You used to be able to browse every product in store, the location, see prices, and availability. Now you can only see prices and availability for sale items and a few other categories. Also it lost text product descriptions on items, which is especially important for non-food items.
User experience is dismal. Too many clicks to get to anything. Will give it a try for another week or two but probably deleting it
User experience is dismal. Too many clicks to get to anything. Will give it a try for another week or two but probably deleting it
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Lidl options not working
When you press the options such as food and drink a message comes up saying ‘oops something went wrong’ which needs fixing as this has happened after the new update
Love lidl but this app no good
Let me start by saying I love Lidl. Ever since they migrated this app, I can’t get it to open in the store. I can’t get it to open to try to mine the sales ad and honestly, I’ve reduced my shopping because of it. if I can’t look at the sales and know what what the money savings things are, I’m not stopping in.
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Worse than previous app
Sadly the app isn’t as intuitive and doesn’t show as much information about the in store products as the old app. It is also way slower to load and often won’t load until I’m done with the checkout process.
Needs a serious upgrade
Very slow to load and I am never able to use it in store . It takes forever to load and I cannot wait at the checkout as there is a queue behind me. LIDL tech team needs to seriously look the issues . The UI needs to be redesigned as well.
Not working lately
I can’t open the app. It s a empty page. On my last shopping I couldn’t use. When I go to app it s an empty page.
Still no support for prior to iOS16
The developers still haven’t figured out how to check the box on the compiler to install the previous libraries.
Quite appalling. There’s no reason to exclude users based on iOS version, especially as some phones can’t be updated to newer software. And what’s worse is that the previous version of the Lidl plus app is blocked from use by an “upgrade” message that you can’t dismiss. I actually have a “newer” iOS device that could run the current version. But it’s not as usable as my “good” iPhone, so I’m not going to be dragging that around with me just to go to Lidl. A better option is just to shop elsewhere.
Quite appalling. There’s no reason to exclude users based on iOS version, especially as some phones can’t be updated to newer software. And what’s worse is that the previous version of the Lidl plus app is blocked from use by an “upgrade” message that you can’t dismiss. I actually have a “newer” iOS device that could run the current version. But it’s not as usable as my “good” iPhone, so I’m not going to be dragging that around with me just to go to Lidl. A better option is just to shop elsewhere.
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Awaria aplikacji
Nie działała aplikacja u wszystkich klientów, nie można było aktywować kuponów. Brak oszczędności u klientów.Zrezygnowalem z cześci zakupów
Review
Bad costumer service , I tried to contact with them for my SIM card ,they didn’t answer at my calls!!
Ramsden
I am also a pensioner and. Spend 50 to60 pounds a week to expect me to buy a new phone is unrealistic for the limited savings offered Lots of the prices are the same as other Supermarkets I too think you should offer vouchers to pensioners I have wondered if the move to the neo app was done to cut out a lot of customer s thus increaslng profit
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My favorite store
Lidl is great. Today I accidentally touched an item while searching through the bonus point items and couldn’t undo it. Is there any way this could be updated to add an additional question like Are you sure about this? before committing the points. Thank you!
