Good store, poor app
I’m glad they finally include our receipts in the new app va the old one but that is literally the only improvement. Everything else is worse. Many clicks to get to a search (which is the most frequent use I have). Search is slower. Coupon / deal lists showing applicable products don’t have product pictures and aren’t clickable to see price / product information. No native ‘help’ / contact form built in - just sends to the website so can’t use any information from within the app to enter product complaint details.
Show more
My go to store
Lldl is the store I frequent most.
The app helps my shopping for the week ahead and I plan meals around what’s on sale.
I do wish I could activate all deals instead of one at a time. Also on the receipt it doesn’t specify that the deal was actually used it just states overall
Savings so I wasn’t sure if the deal activated was actually used.
The app helps my shopping for the week ahead and I plan meals around what’s on sale.
I do wish I could activate all deals instead of one at a time. Also on the receipt it doesn’t specify that the deal was actually used it just states overall
Savings so I wasn’t sure if the deal activated was actually used.
Show more
I vote Lidl Supermarket the best store
I like Lidl Supermarket, because the people working at the store respect other people’s time and effort of growing food, processing food. Because of that people shopping at Lidl are careful loading food. The store is well organized and clean, food are fresh and loaded to the shelves promptly, quick sell products are clearly labeled with discount prices, one employee would do multitasking works, because the store is well organized and managed, the price of food are fair prices. My family enjoy shopping at Lidl and I recommend my coworkers and friends to try shopping at Lidl supermarket. Thanks for your time and respecting people’s efforts and work
Show more
Card never loads in store
With the new app, it has NEVER loaded my scan card properly at check out. Was never an issue with the old app. Sorting, coupons, and all the features I’m getting used to. But the app crashes at check out every time. Gotta fix that! Especially since you all are pushing staff to not use the phone number. I spend the time I normally would be bagging and removing my items from checkout trying to get the app to open. Ugh!
Show more
Response from developer
Sorry for the trouble you are experiencing with our app! Thanks for the honest feedback. We know this is frustrating, and this isn't the experience we want for you. We’re sharing your feedback with our developers!
Not User Friendly
The new app is harder to navigate. I had to ask a store employee to help me find my list. And the absolute worst is you cannot use your phone number. I can no longer send my husband to the store because the app is on my phone and you can no longer just put in your phone number.
Response from developer
We appreciate your feedback regarding the navigation and account access changes, and we'll share your thoughts directly with our development team.
Horrible experience
What does Lidl even have an app?? If customers are already getting the lowest Prices then we shouldn’t need one. No? (I suspect Germans do not require an app). Needless to say, I couldn’t download in the store because obviously you all are saving rent by getting such a terrible location. It took more than 20 minutes as it kept glitching. My advice- be different, drop the app and gamified savings, be a quality high value, low price grocery store. Thats the money lane.
Show more
IT SUCKS
You really screwed this up!
I AM AN OLD TIME CUSTOMER AND HAVE THE HARDEST TIME TO EVEN SIGN UP FOR THIS. IT SEEMS TO ME, YOU ARE NOT INTERESTED IN KEEPING YOUR SENIOR CUSTOMERS. I WILL PROBABLY NOT BE CONTINUING TO DO MY SHOPPING AT LIDL.
HALLO ALDI.
I AM AN OLD TIME CUSTOMER AND HAVE THE HARDEST TIME TO EVEN SIGN UP FOR THIS. IT SEEMS TO ME, YOU ARE NOT INTERESTED IN KEEPING YOUR SENIOR CUSTOMERS. I WILL PROBABLY NOT BE CONTINUING TO DO MY SHOPPING AT LIDL.
HALLO ALDI.
Lidl Plus sucks!
Another day, execs and hire-ups ruin a good thing out of greed. In today's times, everything costs more, and every day people are getting less and less for their dollar. You took away a points system where we can earn coupons that equal money off our purchases to a point system where we can earn free Lidl items????? And the items are ridiculously overpriced. It's trash! I guess I've got to find a new store that has better savings.
Show more
Used for first time BUT
Everything went well until checking out with 15 items. Initially the $5 off $30 coupon worked. However I had 2 reduced items (25% off) that didn’t scan properly. Had to wait for assistance. She adjusted the two items but then the $5 off $30 coupon discount disappeared. Clerk hadn’t manually enter it even after I rescanned my virtual card/QR code. Fortunately the store wasn’t too busy. Lidl needs to fix the bugs before rolling out a new App. Old one worked fine
Show more
No wallet support, no dark mode
I understand you want people to use the app, but sometimes I want to scan, tap to pay and be out. It's lame that I have to open the app to scan the code and we don't have an option to add it to wallet. What's also lame is not having a dark mode option.
Not great
Don’t see a whole lot of improvement if any, from the previous app. As mentioned no search bar in the home page or location of item. Not sure why the weekly ad is 40 plus pages long in the app. Why not have a copy of the circular? I don’t have the patience or time to scroll through 40 pages when the paper circular is 4 pages long.
Show more
Response from developer
Thank you for sharing your feedback with us! We'll share your comments directly with our app team to help make future updates more user-friendly!
Another “Improvement” Fails
Both my wife and I have tried to implement this app, but to no success. Lidl has been my #1 grocery but that was back when they put the customer first. Sadly, this failed app intro is just one more example of losing their connection with the customer. I mean who introduces an app that two experienced adults can’t open - no verification cade sent by sms or email?!?
Show more
Not the best update
I really loved the old Lidl app. It’s a lot harder to shop with Lidl Plus. Some of the features aren’t working properly (like sorting sale items by category) and with so many start dates (three different sales applied when I was there) it’s hard to use. Seeing prices on the shopping list would be ideal!
Show more
Response from developer
Thank you for sharing! We'll make sure to share your notes with our development team to help guide future updates!
Does not work in our local Lidl
The reception is awful in our local Lidl, and for some reason it insists on loading Lidl plus fresh on each login, so it slows down the queue if everyone’s having the same issue - in this day and age, why not just allow it to be stored in apple wallet like the rest of the loyalty cards?
Not an upgrade
The app is not an upgrade from the previous version of Lidl’s rewards program. Consistent errors in searching for inventory of items, having to force quit the app and restart. Not intuitive in finding the weekly flyers.
New layout can be confusing but great app
The new layout takes some time to get used to figure out where the deals and coupons are. Other than that, it is great. I do wish though that you can see the product description and price for items you had to the shopping list. That was beloved feature before the update that I wish they would bring back. Similar to like the Aldi app because then I can see a price estimate of the items in my cart - this would be so helpful!
Show more
Response from developer
Thanks for sharing your thoughts! We'll be sure to pass your notes to our team for future improvements!
Slow
Good user interface and user friendly. It takes a long time to open up, and that affects a lot.
Original App Was Better
Why did they remove the search bar? They should have just kept the original app.
New App
Simple to use and better product graphics overall. Like the new earning options
Needs Photos
The new app and program seem to be okay. I don’t like that you don’t have images for items. For example, you get one free frozen item, but it just gives you a list. No images