Very disappointed with Lidl
Having been a customer since Lidl opened many years ago near where I live, I agree with reviewers who feel very let down and forgotten by Lidl as many customers including myself can no longer get the App on their phones, we are missing out and it isn’t fair just because we are not able to have the App on our phones any more. We are long time loyal customers watching everyone else enjoying the Lidl perks!!!!
Show more
New app
I too am disappointed that i cannote update Lidl so miss out on offers. My phone is working well and i cannot afford the buy new one. There must be thousands of people mostly pensioners in the same situation.
The new app is a total disappointment
Getting rewards has been reduced by about 90% with the points based system. Even with high prices it takes me two months to get £5 off, when before I could strategically do a big shop for 10% off. Very disappointed. I might not bother much longer
New App
As a lot of people are saying. New app won’t work on my iPhone.Cannot afford new phone .My have to use another store ie Asda.
Only for expensive new phones
I loved the Lidls app, but they recently covered my I phone 7 screen , blocking my usage. Once, I managed to do a bakery spin before it got covered, so I know it’s under there. They cover it with a sign saying upgrade of the app is available. Online I can activate coupons, but customer service didn’t tell me that, so I lost out for a while. Online I can’t do things like bakery spins. I looked at the prices of new phones. WhatsApp also upgraded their app, but I could upgrade theirs. An I phone 7 is just short of the required iOS for the new Lidls app.
Show more
New app sucks
New app focuses on coupons that never apply to me. The old, more simple app used to show you the isles the food was in so you could make one pass in the store and get everything. I wish we could go back. This is what happens when developers have nothing better to do but make an app worse
Latest upgrade
Utter RUBBISH. Wont work on my iPhone 11 l’m not buying a new phone for a 1p in the pound reward. Clowns.
This update
This up date is terrible I just can’t do anything to get the app up if it is because my phone is old it is not fair to have to spend a lot of money upgrading my phone just to get the Lidl’s app my phone works perfectly with all my other apps so why do you have to change things I am not in a minority as I know other people that this affects ERW
Show more
Poor
Everyone I try to use the app it forces me to update. Usually when I’m in line to check out haven’t used it yet because it forces you to update
Very disappointed
The recent App update which excludes people using older iPhones is very disappointing. It feels like we are being penalised for not being able to afford nor need a newer phone. Come on Lidl look after your older loyal customers!
Need more time!
I hate that we only get two days for rewards coupons now! Please change it back to a week or whatever it was before. You’ve got the 1 million event going on right now and it’s looking like I’ll have to go THREE TIMES this week just to get everything. Gas is expensive or haven’t you heard?? Guess that’s the point though, you want customers to think you’re being generous when really you expect them to skip grabbing every freebie so you can actually save the money.
Also why am I getting pushed coupons that aren’t even for the state I live in? Clipped one the other day, saw it didn’t come off my receipt, so I looked at the fine print and it was only valid in one state five hours away from me. Get it together.
Oh and make the search bar easier to get to. That should be front and center when you open the app.
Also why am I getting pushed coupons that aren’t even for the state I live in? Clipped one the other day, saw it didn’t come off my receipt, so I looked at the fine print and it was only valid in one state five hours away from me. Get it together.
Oh and make the search bar easier to get to. That should be front and center when you open the app.
Show more
Response from developer
We appreciate your feedback and we will share your comments directly with our team for future updates.
Your Lidl plus update software.
I no longer shop at Lidl. My old apple phone can’t update to your new software for Lidl plus. So no offers or discounts available to me. I’m off to tesco or Aldi. Even sainsburys are a good deal now with nectar.
Totally agree with esso s
Why would I buy a newer phone to save 25p on spring onions. Bring in a card like most other supermarkets!!
New app
Annoyed that I cannot use my points etc as I have an older phone - what is the point of sending me these offers if I cannot use them! I will go to Sainsburys for my shopping now as I can see my points adding up and they give me special offers on things that I buy regularly every week.
Update
Will not be shopping at Lidl anymore. I am not going to buy another iPhone to get rewards at my age 83 . I am disgusted with the way you have us if this is what you do to loyal customers
Change.
An easy answer is to NOT shop at Llie and return to the other Supermarkets in the area. I will be doing just that from now on..
New App
I can’t upload new app to my phone so you expect me to get a new phone so you can give me a few offers to help gather marketing information from my phone… Forget it if you want my information you provide a app that suits my life style ..!
Massive downgrade from previous lidl app
The previous lidl app was so much better than this new one. The new one gives awful rewards and coupons. Every coupon in the new app also expires within a couple days, so I never get to use them anyways. Please bring back the old app, I had a much better experience with it
Problem
Can not sign in on iPad, only on iPhone. That is ridiculous
App updated
I’ve just been reading other shopper’s reviews and like them I can no longer use the Lidl+ app it asks me to update but again like other shoppers my phone doesn’t support the update my phone is an iPhone 7 but software is IOS 15.8 again I can’t afford to go pay out for a new phone just to use the Lidl app other apps give you the option to update using an older version of the app which still do exactly the same so I’ve stopped shopping in Lidls for the time being these companies don’t think about people who have issues to update apps so another unhappy ex Lidl shopper 😒😒😒
Show more