horrible service
Customer service is horrible. No response to complaints and multiple people turn to Instagram to get an answer with no reply. People are paying extra for quicker shipping and still not getting them in time. Not only that the candles that are received either smell too strong or don’t smell at all. Don’t waste your time or money. Home goods offers better candles.
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They stalked my son and DIL
Yes you read that right. I wouldn’t believe it if I didn’t see it with my own eyes. My son ordered candles and the order went missing or didn’t come. When they contacted customer service then SENT SOMEONE TO THEIR HOUSE in Texas to take pictures of other boxes and orders on their front porch! And basically said if you got those you did get the candles. Even though that candle order was weeks before and never arrived. They emailed them and told them they went to their home and took photos. And said they were going to contact the companies that had sent the other boxes on their porch to tell them em not to do business with them They literally stalked them to their HOME over an order that didn’t show up!’ And refuse to help or process an insurance claim they paid for at checkout. The whole thing is crazy. They had to file harassment and trespassing charges against the company and Jen Reed! This just happened today. Don’t do business here. That’s acting MENTALLY deranged behavior
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Quality Candles, No Customer Loyalty Program
I absolutely love these candles…so much in fact that I’ve order 16x since the first launch in 2021!! I just wish they had a loyalty program.
Not worth it
Diffusers are packaged well and look nice. However they do not smell up the house or even small room as promised. I believed they are a bit pricey before buying but bit the bullet because of Jen and message she sends about them smelling up the whole house, They do not! Even tried to place in a smaller room and still can’t smell. Return policy is a nightmare. Still haven’t received my refund or a response.
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Great products, excessive cart notifications!
Products are great BUT this app spams you with notifications about items in your cart! Even in the middle of the night, I woke up to numerous this morning and I hadn’t been in the app for well over a week! I appreciate cart reminders BUT this app is excessive recently! Recommendation: after you download, turn off notifications.
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