Lifeline Cares User Reviews

Name: Lifeline Cares
Rating: 4.48632 (329 reviews)

Lifeline Cares

Lifeline Systems Company

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience15.8% of reviews

Neutral21.1% of reviews

Negative experience63.2% of reviews

~ Based on 19 written reviews from the US App Store.

Is Lifeline Cares Safe?

Lifeline Cares appears safe based on user ratings. AppsHunter Safety Score for Lifeline Cares is 89/100.

This assessment is based on 329 user ratings, with an App Store average of 4.5/5.

Safety Analysis

85.7% of ratings point to a safe experience

6.1% of ratings suggest some concerns

8.2% of ratings point to a risky experience

~ Based on 329 App Store ratings for Lifeline Cares.

Is Lifeline Cares Legit?

Lifeline Cares is no longer available in the App Store. AppsHunter Legitimacy Score for Lifeline Cares is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Lifeline???😂😂😂

When we had lifeline for my mom, it was wonderful
I ordered it for my home so my husband would have help if he needed it

From the start, every thing has been a disaster! I’ve called at least three times for return shipping labels. They sent me two units, and I’m about ready to pitch them in the trash
When we had the unit hooked up, the pendulum was faulty. Then the machine never did safety checks
I don’t want them and I’m sick of sitting on hold while to speak with them another person who can’t get anything right

We’re better off with a neighbor calling a neighbor to check on him if I call and he doesn’t answer the phone

Ownwoman

3 years ago

Doesn’t work

I’ve tried repeatedly, over two days, to activate my account, using both the app and the website page. Nothing works

benibelle

3 years ago

device

my device went bad after about 2werks.
i called and they said they will replace it.
thanks

sis sue frye

4 years ago

Impossible to get password reset

I have repeated attempted to have forgotten password to reset and it fails to email me reset link. I’ve phoned and gotten no help. I and my caregiver circle have no way of accessing my account. No customer support. Received email from developer to call for help; called repeatedly and put on wait for over 5 min each time. No way to get help and automated reset connects me with Philips product registration site that has no lifeline support link.
Tech support did a system reset on my data and I am now able to use app. Thank you.

SLLxx

4 years ago

Response from developer

Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app? Please contact us at 1-888-767-5586. Please send your contact information to below email, hope we can help you out: philipscaressupport@philips.com

Review

Not sure about this don’t understand if I have to pay for it or insurance.. trouble filling out paperwork..

ms.luce

4 years ago

Response from developer

Thank you for your feedback, for your question, please contact us at 1-888-767-5586, hope we can help you.

Password & address

This app won't allow my iPhone to save app & password. Can't find address to use!
No face id available.

acbdyxz

5 years ago

Useless

This app does not function. I was able to create a login online, but when this app is opened, no history is shown, no device status appears.
It generated several false incident notifications to my phone overnight, while I was in the same house with the service subscriber.
I have deleted. We will return to email notifications.

frankkc

5 years ago

Device activated/no app update

No idea what happened to her or if she was taken to emergency or if it was false alarm. App did not update anything about event last night and I live out of state from my mom!

DE3292b

5 years ago

Horrible app

This app is garbage. Never never never updates appropriately. When notified of an alert and you click on the app to see a status it just spins like it’s updating and it never does. Timeout error after timeout error. I’m seriously going to look for another option soon. GARBAGE APP

sick of the suckouts

5 years ago

Cannot Reset Password

Cannot create an initial login! Cannot receive password reset emails. All other email correspondence seems to work ok. Web support is slow and disconnected because you cannot talk to them. Would like to access this app for my mom’s account.

StrepThroat

5 years ago

Response time

I am new to using their service but their response time for callbacks have not been good.

Official-Bart

5 years ago

Caregiver

We r new to this but are happy at this point

LDM1946

5 years ago

App froze

The app freezes when I try to update credit card info (I tried several times)
Call center was no help
Greg the sales person that I first talked with gave me his direct phone number ( thank goodness I wrote it down) I called him and he got me help
Everything was good from that point on

Popcorntom

5 years ago

App does not work

After several phone calls and instructions to wait 24 hours for the change to take effect, it still does not work.

Kathy99999999

6 years ago

Just downloaded - doesn’t work

Seriously.....

Universaldogstar

6 years ago

Response from developer

Thank you for your feedback. We're sorry you are experiencing issues in using Philips Cares. Can you please contact our support team at PhilipsCaresSupport@philips.com so that we can solve these issues?

Good Idea, Poor Execution

I really hoped this app would give me the ability to monitor and manage the Care Circle of my Mom’s LifeLine. Unfortunately, many of the features do not work, and despite several calls to Philips, they still do not work. Philips has work to do.

JJL1013

6 years ago

App NEVER works!

This app is so frustrating. It never works. I get updates that are supposed to improve the app but that is a joke.

Arielmoon18

6 years ago

Response from developer

Dear Arielmoon18, thank you for your feedback. Can you please contact our support team at PhilipsCaresSupport@philips.com? We would like to understand what challenges you are facing with using the app so that we can assist you in resolving them. We appreciate you as a customer and want to understand where we may be falling short on providing you with a positive experience.

Too difficult to set up for the caregiver

Elderly parents do not have own emails so cannot manage the account via app. Also no online self-service surprising for such an innovative company. Very disappointing because the equipment is great.

Lawgeekgurl

7 years ago

Response from developer

Dear Lawgeekgurl, thank you for your feedback. Can you please contact our support team at PhilipsCaresSupport@philips.com? We want to solve the account management issue for you. The app allows the flexibility for your parents or yourself, as a caregiver, to manage the service account. Your parents' authorization is needed, such that we respect their privacy. Also, we'd like to understand better your comment "no online self-service" such that our development team can prioritize improvements for future releases. Thanks to feedback from customers like you, we can continue to improve the app and your overall experience.