Worst delivery and refund process
My order supposed to be delivered 10 days back still it’s not delivery finally one product came which is wrong size I’m tired of this daily waiting so I initiated return request and the refund money is showing 1634 where I have actually paid 1984 for that product. It doesn’t make any sense neither proper reasons provide I just want to know the developer who wrote this logic kudos buddy you must be employee of the year got looting customers money and don’t even get me started on there customer service, I can’t even cancel my pending order as they were supposed to be delivered by third party people, even if I somehow cancel or they cancel by themselves I’m not sure I will get my full money.
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Refund the money I paid you
I’m terrified reading the first review. I just did my first order today and the moment I paid a notification came from the app that it was successful and right after that i got a email that the order couldn’t be processed,how is this possible? And in the first order you give this service to your customers? Very dissapointed. They say wait till 24 to 48 hours how could we wait for so long when the payment was just done in 1.14s, i can show the screenshot too as proof,and after reading the first review I think same thing is happening with me. You will make us wait for months without refunding im terrified,vey terrible experience it’s a huge amount of money for me. I put my trust in your service and you give us this service,specially in my first order I wouldn’t recommend any people to buy products from this app. Kindly refund my money back. It’s our fault to trust this kind of service. Stop fraud,scamming people very bad refund policy
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Refund of ₹6860 not received yet.
This is the worst shopping experience ever. I ordered a perfume on 15th July and paid ₹6860. I cancelled my order on 16th July. The app says that refund has been credited but I have not received any refund yet. Their customer care executives have no knowledge about refund reference ID whatsoever. It has been a week and till now the status of my refund is FAKE on the app and I have not received my money back. I have sent 5 emails to their email ID but no response has been provided yet. I have also rated the product online, they have no response yet. It’s better to take this matter to the National Consumer Helpline. Worst app! Do not order or install from this. You cannot trust on Lifestyle for returning your money in the time they claim: 5-7 days! Pathetic.
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Worst customer support and the app experiences
One of the worst customer support experiences I've ever had. The response time was delayed, and the customer representative didn't seem to check the emails thoroughly. I had to repeat everything even though I had already provided clear details in my initial email.
Lifestyle delivered a product to me without a printed tag; instead, they had hand-written the product details on a piece of paper! I never wanted to interact with such irresponsible customer care again.
Personally, I prefer shopping at offline stores rather than using this pathetic online app and service. However, I must admit that the product quality is good but not matching as per the picture shown in the app ; I just can't overlook the subpar customer experience
The app is experiencing occasional lagging issues, and it also unexpectedly closes when performing searches. This disrupts the user experience and needs to be addressed by the developers. It is frustrating for users when an app becomes unstable and interrupts their usage. I hope the developers will work on resolving these performance and stability issues to improve the overall usability of the app.
Lifestyle delivered a product to me without a printed tag; instead, they had hand-written the product details on a piece of paper! I never wanted to interact with such irresponsible customer care again.
Personally, I prefer shopping at offline stores rather than using this pathetic online app and service. However, I must admit that the product quality is good but not matching as per the picture shown in the app ; I just can't overlook the subpar customer experience
The app is experiencing occasional lagging issues, and it also unexpectedly closes when performing searches. This disrupts the user experience and needs to be addressed by the developers. It is frustrating for users when an app becomes unstable and interrupts their usage. I hope the developers will work on resolving these performance and stability issues to improve the overall usability of the app.
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Bunch of liars and fraudulent people.
You guys are a bunch of frauds and liars. Your customer care service staff, they are highly unprofessional and useless. They don’t know how to resolve the issue. You guys should shut your online portal. I received an incomplete product, shared pictures and everything but till now the issue hasn’t been resolved. You guys can’t meet the level of online shopping portals like Myntra and Nykka. Pathetic, pathetic, pathetic. Also, u guys hold the money even if I opted for a refund in my bank account. This lifestyle cheaters made a refund in their own My credit account. Bekaar application. I would suggest you to refrain shopping from Lifestyle online portal. They are useless they take ages to answer your call. Highly disappointed.. mann karta hai case kardun consumer court mein jaa ke. Bakwaas
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Extremely bad service. Clearly avoid. Want to go online without expertise.
I ordered few items. Some were dirty and some were damaged. Was able to return some of the item. However, one of the sling bag that I received damaged could not be returned bcz of no return policy. I sent them images over the mail but they kept saying it’s not returnable. How convenient for them to deliver damaged and dirty products and get rid of it which otherwise would not have sold at the stores and ended up being a dead stock. My first order and I had a very bad experience. I am going to complaint about it to governments consumer forum. Hope my review helps in making informed decision.
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Worst app ever
You just lost a customer because of a terrible app. I am not returning until the app gets better. Why do you have an annoying email link process at login. Let me login with my phone number and OTP and shop first. Annoying email link has another login after phone number and OTP. I reset my password and the new password hasn’t synced. It takes for ever. After 6 OTPs I give up. Entering the OTP on the iPad is a pain. Was this app even tested in QA environment? Before releasing to production. It is full of bugs. Why only landscape mode on iPad? I like to use it on portrait mode. The filters don’t work properly. Selecting a filter is a task. Multiple taps and nothing would happen. Get a better Development team. Invest some money.
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Not refund received
I have ordered wrangler men solid full length slim straight black jeans but recevied Arrow sport track pant with having a tag of same value of Rs 2599 . I have not received the invoice of this product and i have already submitted return request of wrong product recevied but one of your executive refuse to picked the product and i had called so many time on customer care no. but they didnot resolve my problem and declared the product is non returnable . Even i had email to the senior management to raveena kaur and she also not respond to my emails They arenot taking the product and not providing my refund .
Sorry to say you that. Your customer service is worst. RIP Customer Service. Feeling Cheated.
Sorry to say you that. Your customer service is worst. RIP Customer Service. Feeling Cheated.
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Worst customer care and worst experience from lifestyle
I order items from lifestyle n I have received the parcel as well. But my order status is still showing as shipped, so I called more than 10 times to mark my orders status as delivered but they kept on telling me that it will be done within 24hrs it’s already more than 10 days it’s always showing the same as shipped. Because I have to return one of my parcel, but until they mark as delivered I cannot able to return that item. So I complained almost everyday but they always told the me the same thing and it never worked out at all. So irresponsible customer care. I never face an app like this lifestyle. Worst experience, and I will never ever shop again.
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Never buy online from Lifestyle
I order Lakme liquid foundation Rose silk shade they sent me warm sand shade for 830 rupees . Where as the actual price is 750 MRP . I was ok to pay more cause i was getting the shade I wanted but then when i recieved the parcel i saw they have sent me wrong product. I tried calling customer service and raised a complaint. Dropped them emails with images of the product and parcel but they said they cant do anything . No return no refund. They made me wait for 2 days saying they are investigating it and them reverted sayin their warehouse ppl have said thy have sent the right product. They never believed my words and the photos. They said thy cant do anythin at all as they have sent right product.
Very bad experience ,please don’t order any cosmetics from lifestyle .
They are big time liers and they dont trust thier customers .
Very bad experience ,please don’t order any cosmetics from lifestyle .
They are big time liers and they dont trust thier customers .
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Worst app and customer care executive
I had ordered 3 items, were amount was debited. However there was no error displayed in the app, and my cart was still in the unpaid status. When I called the customer care on the same day i was told that by 24hrs my cart status would be updated. When I called the next day another executive told me that the order has been canceled. I didn’t receive any order cancellation email or notification. Also he argued telling an junior executive has conveyed the wrong information. My amount is still not refund and also the way the executive spoke was all a name sake false explanation. I will never ever purchase via lifestyle app.
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Logged me out from online lifestyle store
I don’t understand how u people can ask the customer to loggin every other day. I never logged out my account so why are you people asking me to loggin everytime i use lifestyle. I also had a credit balance of 1530/-. And now when m trying to loggin it is not accepting my email id and password (enter valid email id and password) How is this possible. I used to loggin from the same email id and password. I want you to fix this soon.
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Response from developer
Dear Customer ! This is certainly not what we wanted our customers to experience! Request you kindly share your contact details and screenshots of error at review@lifestylestores.com. We would like to connect with you and resolve your app issue.
Twice wrong size for the same product!!
I ordered an Indya Palazzo pants. I received XS in the place of XL the first time. When I returned this XS, it showed on their app and website that XL was no longer available and that 2XL was available. I thought I’d buy that and downsize it. When I ordered for that 2XL, I received S. What is wrong with these people!!!. Now, it shows that 2XL is also unavailable!. I bought the top hoping to pair it with this palazzo and it has become impossible now!. No other online app has ever delivered absolutely unrelated sizes like this before!!. It says clearly on the invoice and packing that it is XL when they place an XS inside!. Please hire some educated people to do your packing
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Response from developer
Dear Customer!We are sad to know that your experience on the app was not satisfactory.We take all feedback with open arms to help us improve our customer experience and grow as a company. We will make a note of your feedback and forward your suggestions to our relevant team. We will ensure to serve you better..Happy Shopping.
Received a wrong product
I have ordered Casio youth combination watch what actually I received was lakme kohl ultimate Kajal
I have received the parcel on 26 jan 20 and on that day itself I have informed to the customer executive that I have received a wrong product so they asked me to send the images of the product so that they Can solve the issue so I had sent them the images and asked me to wait for 48hours to solve the issue after 48hours I called them again and they saying that this issue has been sent to the concerned team and you have wait for few more days
And I waited for few more days I have called them and still they are saying that they need 48 hours more
Worst customer service they are not at all serious about their customers still the issue has not been solved
Although 2264 rupees may be a small amount in your point of view but for me every rupee has a worth
So I suggest everyone not to use this app and don’t order from lifestyle online
If you order like me you would me facing the same like me so suggest not to use this app
I have received the parcel on 26 jan 20 and on that day itself I have informed to the customer executive that I have received a wrong product so they asked me to send the images of the product so that they Can solve the issue so I had sent them the images and asked me to wait for 48hours to solve the issue after 48hours I called them again and they saying that this issue has been sent to the concerned team and you have wait for few more days
And I waited for few more days I have called them and still they are saying that they need 48 hours more
Worst customer service they are not at all serious about their customers still the issue has not been solved
Although 2264 rupees may be a small amount in your point of view but for me every rupee has a worth
So I suggest everyone not to use this app and don’t order from lifestyle online
If you order like me you would me facing the same like me so suggest not to use this app
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Response from developer
This is certainly not what we wanted our customers to experience! We request you please help us with your order number at review@lifestylestores.com, we will get back to you at the earliest.
Worst. Don’t use
First time ever i am buying something from lifestyle and regretting it. I ordered one jacket in September 2019 and didnt like it. I raised the return request next day of the delivery day but till now the product is not picked up. Every time i am calling customer support they are saying it will be resolved in 48 hours and i even asked to talk to some senior person but saying the same thing again and again. Even dropped a mail also but no reply.
You guys are making fool of your customers. I don’t understand how this company is even running its business when it can not resolve a single return request.
Now after 4 months i feel like they are more interested in keeping my money with them instead of processing my refund.
They are making customer suffer without any reason. I wont ever suggest anyone to use this lifestyle india ever.
You guys are making fool of your customers. I don’t understand how this company is even running its business when it can not resolve a single return request.
Now after 4 months i feel like they are more interested in keeping my money with them instead of processing my refund.
They are making customer suffer without any reason. I wont ever suggest anyone to use this lifestyle india ever.
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Response from developer
Hi Shalu, We are sorry that you had tough phase with us. As per our telephonic conversation, your return product has already been picked up and we will process the refund in the next 48 hours.
Refund not received.
This has by far been the worst shopping experience of mine . I had ordered 2 products on 26th August and as it dint look good it had to be returned. These products were under different order nos . But there logistic is so pathetic that they returned both the products under the same return id . I mean how is it even possible ? And now when I am asking for the refund they are asking me the return receipt . In order to give that to you , your pickup person should have given it to me . Now after 3-4 calls they understood what thr problem was . Initially they werent even aware of the mistake that had happened . And even after that every week they tell me to wait till monday and that they are gonna update me but no update is provided. Being such a big brand still this is the service you provide ?
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Response from developer
We deeply regret for the inconvenience caused to you.We would like to personally connect with you and help you resolve your query. Kindly share your concern at review@lifestylestores.com for further assistance.
Refund not received - 30 days over
This lifestyle online shopping has no proper service provided regarding refund ...... I hav ordered 2 things on June 4th and returned June 8th ₹1798 ....... till now there is no refund being initiated....... everyday I’m callin the customer service and they are also foolin me by sayin. Wait for 24 hrs or 48 hrs so plz I suggest not to order online from lifestyle......... they are cheatin customers by holding customers money ₹1798 ........ it might be small amount to the company but a big amount to meee ........ cheaters Nd holding customers for 1 month so bad ....... plz return my money ....... I hav tried everywhere ....... the last option is to do complaint about this .......... they said it is my bank problem and I hav travelled for 1hr to reach the bank .......... infact the bank doesn’t hav problem....... it is the company which is not giving my money back ........ horrible services and cheaters 😡😡😡😡 tested my patience for 1 month
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Response from developer
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to review@lifestylestores.com along with the contact details so that we check this.
Retail Stars
Last 16 years i have spent into Apparel industry. Seen in and out of retail but Lifestyle Stores are just amazing and worth every valued customer across India. Right from the Management, Buying & Merchandising, Operations and Sales teams are well focused and well aware of the consumers demands. With all the demand is the supply that is truly a challenge but with all the experience in the middle east as Landmark the store plan, visuals and logistics are well planned. If you would ever visit any store you can always find a wide range of merchandise which is very appealing. Good Product synchronisation is the key to success and that is what lifestyle is well know for over the years. I wish good luck and all the success to the entire team.
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Response from developer
Hey! Thank you so much for the feedback. Truly appreciate your love. :)
worst service
you guys have seriously very bad service. you have so many issues, 1st of all you guys have very slow service, return takes place in 10-15 days.. and above all refund of money takes place more than that. And it’s a height of your poor service when i tried to use my credit money for another order you immediately cut it from my credit even the order was not placed. no order placed and you cut all my money. refund my money in my bank account as soon as possible or atleast in your credit money account so that i can use that for the last order from your site. your online shopping site is seriously pathetic. learn from other online shopping websites.
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Response from developer
We're extremely sorry for the hassle. Please write to us at: help@lifestylestores.com, we'll get in touch with you.
The most pathetic online shopping portal
Wish I could give zero stars to the team of frauds... each one of them from executives to delivery boys are bunch of crooks and frauds... on each and every single call you make to them .. they would tell that no executive is available to take your call.. and even if someone takes calls... they are such undertrained and imposters that they hardly sort out the matter... you can’t even reach the levels of online portals like myntra... useless app... no follow ups ...no professionalism...
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Response from developer
We're extremely sorry for the hassle. Please write to us at: help@lifestylestores.com, we'll get in touch with you.