Frustrating and outdated POS system
Lightspeed is honestly one of the most frustrating POS systems I’ve ever used in a restaurant. The app feels outdated, slow and unnecessarily complicated. Simple tasks that should take seconds often require multiple steps, which is ridiculous in a busy service environment.
For a system that claims to be modern, it lacks many practical features and the overall workflow is not intuitive at all. Instead of making restaurant operations easier, it often does the opposite and slows things down.
In 2026, a POS system should be faster, simpler and much more functional. This app seriously needs a major redesign and improvement.
For a system that claims to be modern, it lacks many practical features and the overall workflow is not intuitive at all. Instead of making restaurant operations easier, it often does the opposite and slows things down.
In 2026, a POS system should be faster, simpler and much more functional. This app seriously needs a major redesign and improvement.
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The Worst Pos System Ever
This is the worst pos system I have ever used in my entire life. It updates on the busiest time of the week on Friday night. Keeps loading on so many times.
That blue damn button
Can you please remove that big blue upgrade plan button, I’m sooooooooooooooooooooooo tired of hitting that button by mistake every time I use your app. Move it to an area where it’s not in our way. I’d give you five stars because the app is great to use except for that so if you fix it I will change my rating
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Forced loyalty customers to use payment services
Have been using Lightspeed for many years and got contacted to forced to use payment services and charged fees for payment services even though I refused to use when I have already got that services from other provider.
Feedback message to product owner that it is not ok to for loyalty customer to payment for the services they are not use, it is illegal to charge fees for the services the customer did not signed up.
Feedback message to product owner that it is not ok to for loyalty customer to payment for the services they are not use, it is illegal to charge fees for the services the customer did not signed up.
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Worst Support and Service
Lightspeed have the worst support and customer service I have experience in and business I have dealt with. After purchasing you are left on your own and given surface skimming youtube video to explain the set up. I called support to ask how to set up a particular feature needed for our business to which I was told was impossible to do as lightspeed didn’t have that functionality. Soon after a neighbouring restaurant had the functionality I required and they showed me how to set it up. From then on every time I called support and they were unable to help me, I called an industry friend who was able to solve my issue. Do not bother with this product. We are a newly opened restaurant and as soon as we are in a position to, we will transition away from Lightspeed.
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Dim-witted
This is a poorly-executed app, written by people who clearly don’t use it. It is a vessel for upselling the platform’s already expensive service, and is less usable than its browser interface (mobile included). It has been “experiencing an error” upon opening it for several years now, which means constantly needing to login again for simple tasks like viewing reports.
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Unethical company
It’s a shame as they have a good product. But blackmailing/ forcing existing customers to switch to their new merchant facility is completely unethical. Also their support for existing customers is limited to a voice message system. Good luck trying to cancel your subscription. Should be taken to the ACCC
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Over price
Start with lightspeed for $50/month to $60, then $80 and now $140/month.
Frustrating to set up without previous experience
Happy with the app so far, but the developers need to make small videos for different areas of set up, from start to finish.
A one hour webinar done a such a fast pace, just adds to the stress of setting up a business.
The lack of human contact makes it’s hard to solve problems quickly, typing to the chat person is challenging.
A one hour webinar done a such a fast pace, just adds to the stress of setting up a business.
The lack of human contact makes it’s hard to solve problems quickly, typing to the chat person is challenging.
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Works well, request for sales page
After a sale it goes back to the default sales page for a new sale, this is fine, but would like an option to choose the default category it goes to. It would save so much time if it went back to the last used category. If a default choice per POS device could be chosen, this would be awesome.
Wouldn’t recommend using
The system is adequate so long as you dont require any support as their support service is poor and non responsive. Pay a bit more and get a product that actually has some support.
This kicks me out right now
It kicks me out
Horrible
Please give us upserve by breadcrumbs back. Lightspeed is horrible
Dissatisfied
Since changing from Kounts to Lightspeed this POS has gotten very average. Very slow opening the app, have to reload the app regularly and sometimes multiple times. Can’t say that I’m impressed
Basic and inadequate
The system is bare bones and makes it difficult to do anything other than the most basic of pos duties. Back office is awful and lacks features such as import and export, duplication, etc. requires a large amount of time to do simple things. They talk big, but in my limited experience this system is barely enough for a cafe and likely insufficient for anything more complex.
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Good. But-
I don’t really care about how it works just so long as it’s easy and it’s been just “easy” in terms of what I use it for.
But please! Give us a prompt when you click on “receive order”
“Do you wish to receive this order?”
Y/N
Done.
I can’t imagine that’s too hard to code in please.
But please! Give us a prompt when you click on “receive order”
“Do you wish to receive this order?”
Y/N
Done.
I can’t imagine that’s too hard to code in please.
corey.jpegFrustrating and unworkable for our business
We’ve been with Lightspeed for over 10 years and have loved it until we were forced to change from the Onsite POS version to the Retail POS version (they archived the Onsite version). The Retail POS is truly terrible. We are a photographic art gallery that often takes custom order. At just about every step - from taking an order, to processing the order, to fulfilling the order - is confusing, unintuitive, often not achievable and clunky. (For example - something simple, like emailing the customer the order again, actually isn’t possible.) The Purchase Orders don’t link back to the order or show the customer name, payment and part-payments (deposits) are confusing to take and redeem, searching for an item is difficult.... I could go on and on.
Lightspeeds solution to my many concerns and frustrations was to recommend an add-on app at an extra cost of $100 per month (on top of the $120 we were paying each month). I don’t recommend this POS system at all. Do yourself a favor (if you’re a shop with anything other than basic transactions) and look elsewhere.
Lightspeeds solution to my many concerns and frustrations was to recommend an add-on app at an extra cost of $100 per month (on top of the $120 we were paying each month). I don’t recommend this POS system at all. Do yourself a favor (if you’re a shop with anything other than basic transactions) and look elsewhere.
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been 6 weeks and still can’t fix their problem
Meals come up without being selected, don’t realize this until ready to serve
customers get charged for meal they didn’t order
they know about the problem and after 6 weeks they still can not fix this lost 1000s $$$$$ because of this and they say they can’t be liable if the app isn’t working properly they are still trying to resolve this and are looking at getting it fixed i’m the next 4 weeks
and wee just have to bear the losses till then
customers get charged for meal they didn’t order
they know about the problem and after 6 weeks they still can not fix this lost 1000s $$$$$ because of this and they say they can’t be liable if the app isn’t working properly they are still trying to resolve this and are looking at getting it fixed i’m the next 4 weeks
and wee just have to bear the losses till then
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Appalling Lightspeed non upgrade
Great way to dump on your customers
Been using Kounta for years!
Kounta is great! I’ve been using it for years. Does everything I need it to and more.
