Hardware good but the app feels dated
It would be good if the app and experience could feel more “modern” - more smart. It has the feeling of an engineers solution, not a users solution with a desirable user interface.
Not Supported on Apple Watch
App still not available on Apple Watch which is pretty big deal for me. I don’t think it ever will be. Lightwave which was ahead is starting to fall behind other manufacturers.
Works well
Great app, works well nothing to complain about. I just wish the app looked a bit more up to date, just modernise the look a bit. But other than that great products, great app.
Flakey
Sorry guys, but your Philips hue API lets you down massively. It’s very unreliable and often leaves my downstairs lights turned on at night when they are commanded to close either by automation or manually via a Lightwave switch / device. Some days it works perfectly, other days it doesn’t work at all… not good enough!
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Push notifications
Despite ensuring marketing is turned off in settings, I keep getting push notifications through trying to sell me more Lightwave products, even though the entire house is set up with them. It’s not cool when companies use push notifications in this way, but really not acceptable when it still happens even if it’s apparently turned off. Sort it out!
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Advertising
This app has recently been sending push notifications for sales and promotions which is frustrating and entirely against the preferences that I’ve set in the app to not send ‘promotional push notifications’. Please fix this! It’s not fair to have an app you need to operate hardware in your home taking advantage of notifications for marketing purposes.
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Doesn’t work
I just found my old JSJSLW930 hub and tried to set it up but this new app won’t find it even when the lights are green on the hub. It seems I can no longer use it so won’t be buying into the LightwaveRF eco system again.
Excellent App & Technology Solution
I purchased Lightwave “smart switches” recently (feb/mar 2023) and found their products, installation instructions & c/service first class.
My recommendation is this, if your looking for easy to install app and technology, look no further than Lightwave!!
My recommendation is this, if your looking for easy to install app and technology, look no further than Lightwave!!
Concept is great but still a bit buggy
Have been a customer for years, using Dimmer switches, relays and then TRV’s. Reliability is good for the most part but disappointed it’s still a bit buggy, with some activations triggered in error by system. e.g. lights switched on by heating signal or wrong light activated by timer. (and TRV’s are noisy) Frustrating, given that it’s not new software/hardware. Tech support is variable - generally ok but not great. Still on the slow side. Overall still good but a lot that still has to be done to improve reliability and customer experience for products that are by no means low cost.
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Superb products
Use them for all our outdoor lights brilliant system
Good control for smart home kit
We use a variety of Smart Home apps to control various things around our home. The Lightwave app makes it particularly easy to programme schedules compared to some other devices. Pairing a Lightwave device to the Lightwave hub is very smooth too. But connecting that hub to Apple Home takes a bit of perseverance. Would be five stars of the Apple Home integration was slicker.
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Gen 2 hub
Brilliant
Latest update has removed ability to add older dimmers
After the latest update the app has “forgotten” half of my dimmers. All are the older connect series and they have now removed the option to add these so now cannot use the app to add or control older connect series. Very poor show this needs to be added back immediately.
Lightwave first experience
Extremely intuitive, worked first time. Love the features.
Good quality, stable dimmers
They’re good quality, they work reliably, and they’ve stopped trying to charge for core features like calibrating the dimming curve.
Fantastic system for lights and power sockets
Great control of the lights and sockets and combined for endless automation possibilities. New products being added and software adapting all the times to improve the products.
Seriously Lacking Important security features
Lacks features from the previous Lightwaverf app. Automation can only turn the lights on/off either at the same time or at dusk/dawn or a set delay after dusk. Who sits there in the virtual dark? You turn your lights on before dusk, the app doesn't allow this, you can only set a delay, not an advance. Not so in the previous app.
There is also no ability to add a random factor in to vary switching time. Lights switching at the same time is a dead giveaway that there is no one home. This was possible in the previous app.
There is also no ability to add a random factor in to vary switching time. Lights switching at the same time is a dead giveaway that there is no one home. This was possible in the previous app.
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Great app
Great App, but continually prompted to upgrade to paid for version.
App was great until 24 hours ago
I’ve been using the app for a few months now without hiccup. That changed yesterday when the App failed to load. Ticket raised with support but no response yet. The technology is integral to every day life now and needs out of hours support.
Poor use of accessibility features in app
I would like to be able to give your excellent app five stars, but I'm unable to because the review panel fails to give me anything other than three stars when using Voice control with an overlay of names or numbers. I have a screenshot to illustrate the problem but can't attach it here. Please email me if you'd like to see it.
Once you have fixed it, I will be more than happy to update my review to 5 stars. This issue happens in many places on the app, put the rating panel is a great example of somewhere to fix it.
Cheers
John
Once you have fixed it, I will be more than happy to update my review to 5 stars. This issue happens in many places on the app, put the rating panel is a great example of somewhere to fix it.
Cheers
John
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