It’s taken way to long
It’s a very long time to load the information. And bill pay is a pain in the but.
Face login
Love the app except when using Face login as soon as you log out it automatically senses your face and logs you back in. You have to point your phone away immediately when you tap logout. Most of the time I’m faster but there are times, we’ll, you get it
Wireless Service Wasn’t Listed
While setting up my banking, they asked for my wireless phone service. I looked again and again, and it was not listed. How am I supposed to get up a mobile banking, when my phone service isn’t listed?
Great Mobile App
I like the Bill Pay, e-statements, transfers, and deposit by picture.
Crashes when I try to load image of checks
The app is not loading images of checks in my recent transactions. When I tap on the check the screen goes blank and the app freezes up. I have to completely close out and restart the app.
Worst bank/online banking possible.
This bank in general is just beyond horrible. For start, the customer service is just terrible. Then every 30 minutes the amount of money you have changes to random numbers. For example, lets say you actually have $1,000 in your checking account. 30 minutes and it will save you have $6. Then another 30 minutes will go by and it will say you have $20. It continues to do this throughout each and every day. Then when you actually go to spend your money, most places are considered “fraud” to them such as Mexican restaurants, thrift stores, and just about anywhere really. So then you have to call customer service and explain to them that spending $20 to eat at a mexican restaurant is not a scam. At that point not only are you more than likely feeling embarrassed about your card getting declined but you are heated because of the situation that can be easily taken care of. But clearly the higher up people in this company could give two sh*** less. It is sad that a bank can not even do the simplest task in this entire world considering they hire specific people to handle these things. I could not imagine working for this company. Whoever works in the department to deal with customer service as well as dealing with the app, I would highly suggest you to switch companies and go somewhere that treats you right and more than likely pays you better. Beyond sad really.
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Needs work
I was forced to change to Limestone when Republic Bank sold out. We were told nothing would change. For the most part that was a true statement. Except, I didn’t get a card in the mail for all of my accounts. I got to go wait in line with many a disgruntled customer for an hour to get one. The next issue is now all of my accounts are listed 1,2 and 3 on the app. Seriously? You can’t use the last 4 of my account number like republic, BOA, Wells Fargo and every other bank I have does? It’s a guessing game trying to find the account I want to see. Also, why isn’t there a widget? EVERY other app I have has a widget. It sure makes it a lot easier to check my balance a few times a day if I want to see when a large withdrawal or deposit goes through. It’s almost 2020. Embrace the technology.
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Please go back. This version is awful.
The app was good -read-basic, but efficient and effective. Then we had an update a few months ago and it has been chaos since. A charge will show up and an hour later will be no where on your account. Then it’s back the next day. I called the local branch and she even said it was like that, but to call back if it kept happening. Currently, I have 3 different balances shown on one account. Love you all for a bank, but this app stinks
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Great app but
It won’t let me sign into my account once again because my id or password is wrong which it isn’t. Please fix
Very useful
I am constantly going and seldom have time to call or visit the local branch. I truly don’t know what I would do without this app. It is real time and transactions are instant.
I do wish it would show the origin of the credits/debits, currently it only shows the dollar amount.
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Robert Canary
I do wish it would show the origin of the credits/debits, currently it only shows the dollar amount.
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Robert Canary
Was great till...
The app worked great, didn’t have any issues and in the last two weeks the app won’t let me use Touch ID to log in anymore. I activate it on the log in screen and it says it’s activated, then go to the preferences page and it shows Touch ID is not activated. I’ll activate it there and it shows it activated and still doesn’t work and makes me enter my password upon opening the app...first world problems...am I right?
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Works
The app works but since the change I can no longer use my Touch ID. It will say that I have it set up and then it turns itself off. I’ve tried deleting and redownloading but so far no luck.
Eh
When I had an account previously with PBI, before the name switched to Limestone. I was able to view my balances and transactions. But with the new update, I'm not able to see any of that.
Response from developer
We apologize for the inconvenience, but the app update did not change any of the functionality, nor have your username and password changed. Please contact our Customer Resource Center at 1-877-369-2265 for assistance. Thanks for choosing Limestone Bank!
Great app!
I have had no issues with depositing checks online (which other banks charge you to do it online). A friend referred me to this bank, and I haven't used my other accounts near as much due to inconveniences that PBI doesn't have. However, my mom logged into her account once from my phone, and now my Touch ID will not work. Makes me sign in every time. Couldn't get the feature to enable via "preferences." I had to delete the app and re-download.
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Deposit check feature
Do not use the deposit check feature unless you want to wait 3-4 days, if not more, to receive your money. If you decide to cash the same check elsewhere, they will still cash your check through the app then charge you for their own systems inability to deposit your check in a timely fashion. I will be closing this account as soon as I get my money.
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Confused
I went to download the app since website said there was mobile deposit, yet it's not sowing in app pics or in description of app itself
Not that great
This app crashes often, it says my username and password is incorrect frequently, and has errors opening up constantly. This app is more appealing to the eye but doesn't work as effectively as the app before this one. Not pleased at all
Much Better Than Previous Version
This version of the app is much more streamlined and easy to operate than the previous version. Thank you PBI for a great mobile banking app.
