Great Idea
There is no way to contact app support and get things fixed except writing a review.
1. There’s no way to contact you. The only way to provide feedback is through an app review. There’s no email address or in-app feedback option.
2. The streak system is frustrating. If I practice multiple times a day, I should be able to maintain my streak. Instead, the streak section locks for 24 hours, forcing me to wait until the exact time it unlocks again. If I miss that window, I lose my streak even though I’m using the app regularly. I shouldn’t have to watch the clock just to keep a streak. Please let users access the streak section whenever they want.
3. Some translations are incorrect. I report them using the flag, but they never seem to be fixed. For example, I’ve tapped a French word and the English translation simply repeats the French word instead of giving the English meaning. Are the translation reports being reviewed?
Excited but expectations unmet
Response from developer
Thank you for sharing your insights! We're pleased to hear you enjoyed the concept, and we appreciate your thoughts on the subscription aspect. Your feedback is invaluable as we strive to enhance and adapt our offerings. If you're open to it, please connect with us at support@lingopie.com to share more about your experience. We’d love to assist you further!
Gute Idee - schlechte Umsetzung
Fazit: nicht empfehlenswert.
Response from developer
Thank you for sharing your feedback! We're delighted to hear you enjoyed the playback speed feature, even if other aspects fell short of your expectations. If you're having difficulty finding Italian content, we're here to assist! Reach out to support@lingopie.com for tailored recommendations. We appreciate you flagging the translation issues. Please continue using the flag icon in the player; it greatly aids our team in enhancing the subtitles.
Terrible customer service
Music, and books to learn Spanish!
The best app
Response from developer
Thanks a lot for your kind words! We’re really glad you enjoyed trying Lingopie and found it helpful. Wishing you all the best on your language learning journey!
Beware of Charges!
Great way to learn
Could be better
Not good for learning phrases
The videos do not load
Promising but Disappointed
I hate this app
Scam
Turns Your Brain Up to 11
Response from developer
Thank you so much! We love the “efficiency to 11” comparison, It means a lot to hear that Lingopie has become such a valuable part of your language-learning journey. Wishing you lots of fun and progress as you keep learning!
I LOVE LINGOPIE!! SOOOOO many DIFFERENT ways to learn Korean here 🩷👍
I am retaining & understanding more Korean words - than with other study aids.The cooking and baby videos are helping me the most !!
Lingopie is REALLY such a PHENOMENAL way to learn another language !! It doesn’t feel like study or practice 🤩👍
The search is over
Often on other platforms, like Netflix, the dialogue doesn’t match the closed captions. That’s not the case with Lingopie, which I really appreciate.
I am watching The Daltons, a French animated comedy series. The episodes are short and packed with a ton of new and very specific vocabulary that would have taken a lot of reading elsewhere to find.
The reason I am giving four stars is that the translation of the script sometimes doesn’t make sense. You can report errors and provide a new translation, which is great. However, the content is also very limited. It would be wonderful if Lingopie could mimic Language Reactor and develop an extension that can be used while streaming on other platforms. Lingopie has a nice, easy-to-use interface, and it would be great to be able to use it elsewhere.
Thank you for the great service you provide!
Response from developer
Thank you so much for this thoughtful and detailed review! We’re thrilled to hear that Lingopie is helping you grow your French vocabulary so quickly and that you’re enjoying The Daltons. It means a lot that you appreciate the accurate subtitles and our learning tools. We also really value your feedback about translations and expanding our content and browser extension capabilities. Thanks again for your support and for being part of the Lingopie community!
Great way to learn
Trial period - misleading
However, unlike most apps and services, canceling the subscription immediately revoked all access to the website and product. Since I still wanted to test the service during the trial period, I went back and reactivated the subscription, assuming it would simply restore my trial access. Instead, I was charged for an annual plan.
I contacted support, but I was told they are unable to issue a refund because the annual plan was “activated twice.” It’s important to note that all of this happened on the same day I created the account, and started the trial.
I find this flow extremely misleading and very different from the way most vendors handle free trials, where users typically retain access until the trial period officially ends, even after canceling renewal. Had it been clearly communicated that canceling the trial would immediately terminate access and that reactivating it would trigger a full annual charge, I would have acted differently.
Response from developer
Hi there, Thanks for explaining what happened. I completely understand why that felt confusing and frustrating. Your expectation makes sense, especially since many services handle trials differently. Since this involves billing and account details, the best way to get this properly reviewed is to contact our support team at support@lingopie.com. They can look into your specific case and see what can be done. If you haven’t already, please include the email linked to your account and a short summary of the situation so they can help you faster.
