Impossible to cancel subscription
Response from developer
Hello there! We're sorry to hear about the trouble cancelling. We do provide the ability to cancel your subscription, and we'd like to help get this sorted. Please reach out to support@lingopie.com with your account details so our team can assist you directly. We appreciate your patience
Great way to learn
Não aceita o pagamento
Response from developer
Obrigado por partilhar o seu feedback. Lamentamos que o processo de pagamento não tenha corrido tão bem como deveria. Gostaríamos muito de ter a oportunidade de analisar esta situação e ajudar a resolver o problema. Por favor, contacte support@lingopie.com, e a nossa equipa terá todo o prazer em ajudá-lo.
Deceptive practices.
The best app ever!
Really great
Multiple Options
Their customer support is incredible
Response from developer
That’s such an awesome shoutout! We’re thrilled to hear the support team made things smooth and easy for you, and that Tatjana left such a great impression. Enjoy your new plan and the free group lessons, thanks for sharing your experience and for the kind words!
Poor content quality and customer service
The content library is much smaller than I expected. After subscribing, I found there wasn’t enough content that interested me, so I decided not to continue.
The customer support experience was disappointing. My annual subscription auto-renewed, but I don’t recall receiving any reminder before the renewal. I only discovered the charge after reviewing my bank statement about a week later and canceled the subscription immediately. I contacted support right away to request a refund, but they repeatedly refused and instead offered to downgrade me to a quarterly plan. What surprised me is that the quarterly plan costs about half of what I had just been charged for the annual renewal, which made the offer feel like an attempt to retain me as a paying customer rather than fairly resolve the issue. I also asked multiple times whether a renewal reminder had been sent before the charge, but they never directly answered that question and instead kept referring me back to their Terms of Service.
I understand that it’s ultimately my responsibility to cancel a subscription before it renews. My frustration is with the poor customer service, the lack of a direct answer about the renewal reminder, and the inflexible handling of the situation.
If you’re considering Lingopie, I’d recommend reviewing the content library carefully before subscribing and setting your own reminder well before the renewal date if you’re not sure you’ll keep the subscription.
Response from developer
Thank you for taking the time to share such thoughtful feedback. We're sorry to hear that the content library and your support experience didn't meet your expectations. Our content team is continuously working to add more fresh and exciting titles to our catalog, and we hope you'll see even more variety over time. We've also reached out to request a few more details so we can review how your inquiry was handled by our Support team. We take feedback like yours seriously and will use it to help improve both our service and the overall experience for our users. Thank you again for bringing this to our attention.
Charge without warning
Its pretty good
Misleading Free Trial Billing
I signed up because your app clearly advertised:
$83.99 annually after a 7-day free trial
However, after I entered my payment information, a $41 payment was attempted. Although the payment was declined, that isn’t consistent with what your advertisement stated. If today’s charge was supposed to be $0, why was a $41 charge attempted?
Please explain why this happened and clarify your billing practices, as the information shown before I signed up does not match my experience.
Thank you.
Cool concept
Great Idea
Response from developer
Thanks for your honest feedback! We know everyone has different tastes, and we're always working to grow our library. If you're looking for something specific, we'd love to help—just reach out to support@lingopie.com, and we'll be happy to recommend shows that match your interests. We appreciate you giving Lingopie a try!
Music
Poor customer service and can’t access the app
There is no way to contact app support and get things fixed except writing a review.
1. There’s no way to contact you. The only way to provide feedback is through an app review. There’s no email address or in-app feedback option.
2. The streak system is frustrating. If I practice multiple times a day, I should be able to maintain my streak. Instead, the streak section locks for 24 hours, forcing me to wait until the exact time it unlocks again. If I miss that window, I lose my streak even though I’m using the app regularly. I shouldn’t have to watch the clock just to keep a streak. Please let users access the streak section whenever they want.
3. Some translations are incorrect. I report them using the flag, but they never seem to be fixed. For example, I’ve tapped a French word and the English translation simply repeats the French word instead of giving the English meaning. Are the translation reports being reviewed?
