Charged annual fee
Response from developer
Hello there! We’re really sorry to hear about this experience. Unexpected charges and refund concerns are things we take seriously. Please reach out to support@lingopie.com with your account details so our team can look into it and help resolve this directly.
Nathan
Response from developer
Hello there! Thanks for letting us know, we’re sorry for the confusion this caused. Please reach out to support@lingopie.com with some details so our team can look into it and get this sorted for you.
It’s actually helping
Complement
Response from developer
Thank you! Thank you for your review, we are glad to receive nice words from our users. We work to ensure that you get only a positive experience.
Really like this app
I’m going to try to be objective.
So I’m using the Apple app and I’m also using the TV based app available on Amazon fire. These two slightly different apps work together hand in glove. It’s possibly not a great idea to use just the phone app as you are dealing with video, subtitles, rewinding, looking up words and all that jazz. So if you don’t have Amazon fire/ Roku etc then your experience might be suboptimal.
Something else is that this isn’t really a ‘course’. What it is is a really terrific way to get contact with your target language as it is spoken more or less in real life.
Because of this I think that you need to be on about B1 or thereabouts to benefit properly.
All in all this app complements Duolingo ( other systems available !) as Duolingo does all the stuff that this app doesn’t and vice versa. But if you’re starting on a new language I would stick with Duolingo and add lingopie to your armoury sometime later. Most learners are only able to deal with live real life language after the basics are learned.
Anyway, I like the programmes I have seen so far. Generally lively/ funny or otherwise engaging. There’s a range of levels from beginner to advanced. And there’s a fairly cool system that records words that you look up which are then used to play flash card/ recall games.
All in all I’m pretty impressed. Never thought I could use Amazon fire stick to do anything but watch films etc.
Impossible to cancel subscription
Response from developer
Hello there! We're sorry to hear about the trouble cancelling. We do provide the ability to cancel your subscription, and we'd like to help get this sorted. Please reach out to support@lingopie.com with your account details so our team can assist you directly. We appreciate your patience
Great way to learn
Não aceita o pagamento
Response from developer
Obrigado por partilhar o seu feedback. Lamentamos que o processo de pagamento não tenha corrido tão bem como deveria. Gostaríamos muito de ter a oportunidade de analisar esta situação e ajudar a resolver o problema. Por favor, contacte support@lingopie.com, e a nossa equipa terá todo o prazer em ajudá-lo.
Deceptive practices.
The best app ever!
Really great
Multiple Options
Their customer support is incredible
Response from developer
That’s such an awesome shoutout! We’re thrilled to hear the support team made things smooth and easy for you, and that Tatjana left such a great impression. Enjoy your new plan and the free group lessons, thanks for sharing your experience and for the kind words!
Poor content quality and customer service
The content library is much smaller than I expected. After subscribing, I found there wasn’t enough content that interested me, so I decided not to continue.
The customer support experience was disappointing. My annual subscription auto-renewed, but I don’t recall receiving any reminder before the renewal. I only discovered the charge after reviewing my bank statement about a week later and canceled the subscription immediately. I contacted support right away to request a refund, but they repeatedly refused and instead offered to downgrade me to a quarterly plan. What surprised me is that the quarterly plan costs about half of what I had just been charged for the annual renewal, which made the offer feel like an attempt to retain me as a paying customer rather than fairly resolve the issue. I also asked multiple times whether a renewal reminder had been sent before the charge, but they never directly answered that question and instead kept referring me back to their Terms of Service.
I understand that it’s ultimately my responsibility to cancel a subscription before it renews. My frustration is with the poor customer service, the lack of a direct answer about the renewal reminder, and the inflexible handling of the situation.
If you’re considering Lingopie, I’d recommend reviewing the content library carefully before subscribing and setting your own reminder well before the renewal date if you’re not sure you’ll keep the subscription.
Response from developer
Thank you for taking the time to share such thoughtful feedback. We're sorry to hear that the content library and your support experience didn't meet your expectations. Our content team is continuously working to add more fresh and exciting titles to our catalog, and we hope you'll see even more variety over time. We've also reached out to request a few more details so we can review how your inquiry was handled by our Support team. We take feedback like yours seriously and will use it to help improve both our service and the overall experience for our users. Thank you again for bringing this to our attention.
Charge without warning
Its pretty good
Misleading Free Trial Billing
I signed up because your app clearly advertised:
$83.99 annually after a 7-day free trial
However, after I entered my payment information, a $41 payment was attempted. Although the payment was declined, that isn’t consistent with what your advertisement stated. If today’s charge was supposed to be $0, why was a $41 charge attempted?
Please explain why this happened and clarify your billing practices, as the information shown before I signed up does not match my experience.
Thank you.
Cool concept
Great Idea
Response from developer
Thanks for your honest feedback! We know everyone has different tastes, and we're always working to grow our library. If you're looking for something specific, we'd love to help—just reach out to support@lingopie.com, and we'll be happy to recommend shows that match your interests. We appreciate you giving Lingopie a try!
