The best app ever!
A fabulous app for learning languages AND an awesome customer care culture!
Really great
Love how they have games, shows, and stories. Very helpful tools while remaining entertaining.
Multiple Options
I like the fact that in Spanish it labels the country of where the content is from its a very useful feature I just wished they added more from different countries (Chile, Bolivia) its just mainly Colombia, Argentina and Spain
Their customer support is incredible
I forgot to cancel my life time subscription after the 7 days free trail which costed me $250 CAD then I reached out their customer support immediately via email then they gave me options to fully refund, down grade to quarterly or yearly and then I choose quarterly for 50% discount and additionally they also gave me 1 months of free group lesson worth $80 which was really kind of them. Thank you so much for incredible customer support. Special thanks to Tatjana for making the process very easy and straightforward.
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Poor content quality and customer service
I wanted to share my experience with Lingopie in case anyone is considering subscribing. I personally wouldn’t recommend it (TL):
The content library is much smaller than I expected. After subscribing, I found there wasn’t enough content that interested me, so I decided not to continue.
The customer support experience was disappointing. My annual subscription auto-renewed, but I don’t recall receiving any reminder before the renewal. I only discovered the charge after reviewing my bank statement about a week later and canceled the subscription immediately. I contacted support right away to request a refund, but they repeatedly refused and instead offered to downgrade me to a quarterly plan. What surprised me is that the quarterly plan costs about half of what I had just been charged for the annual renewal, which made the offer feel like an attempt to retain me as a paying customer rather than fairly resolve the issue. I also asked multiple times whether a renewal reminder had been sent before the charge, but they never directly answered that question and instead kept referring me back to their Terms of Service.
I understand that it’s ultimately my responsibility to cancel a subscription before it renews. My frustration is with the poor customer service, the lack of a direct answer about the renewal reminder, and the inflexible handling of the situation.
If you’re considering Lingopie, I’d recommend reviewing the content library carefully before subscribing and setting your own reminder well before the renewal date if you’re not sure you’ll keep the subscription.
The content library is much smaller than I expected. After subscribing, I found there wasn’t enough content that interested me, so I decided not to continue.
The customer support experience was disappointing. My annual subscription auto-renewed, but I don’t recall receiving any reminder before the renewal. I only discovered the charge after reviewing my bank statement about a week later and canceled the subscription immediately. I contacted support right away to request a refund, but they repeatedly refused and instead offered to downgrade me to a quarterly plan. What surprised me is that the quarterly plan costs about half of what I had just been charged for the annual renewal, which made the offer feel like an attempt to retain me as a paying customer rather than fairly resolve the issue. I also asked multiple times whether a renewal reminder had been sent before the charge, but they never directly answered that question and instead kept referring me back to their Terms of Service.
I understand that it’s ultimately my responsibility to cancel a subscription before it renews. My frustration is with the poor customer service, the lack of a direct answer about the renewal reminder, and the inflexible handling of the situation.
If you’re considering Lingopie, I’d recommend reviewing the content library carefully before subscribing and setting your own reminder well before the renewal date if you’re not sure you’ll keep the subscription.
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Charge without warning
Will charge you without warning and also increase price on subscription without any email notice as well.
Its pretty good
Manor bug. 🐛 you can download content but everytime i try to open the app in the airplane it wont open. It needs internet to even open kind of making offline worthless.
Misleading Free Trial Billing
Hello,
I signed up because your app clearly advertised:
$83.99 annually after a 7-day free trial
However, after I entered my payment information, a $41 payment was attempted. Although the payment was declined, that isn’t consistent with what your advertisement stated. If today’s charge was supposed to be $0, why was a $41 charge attempted?
Please explain why this happened and clarify your billing practices, as the information shown before I signed up does not match my experience.
Thank you.
I signed up because your app clearly advertised:
$83.99 annually after a 7-day free trial
However, after I entered my payment information, a $41 payment was attempted. Although the payment was declined, that isn’t consistent with what your advertisement stated. If today’s charge was supposed to be $0, why was a $41 charge attempted?
Please explain why this happened and clarify your billing practices, as the information shown before I signed up does not match my experience.
Thank you.
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Cool concept
Good app based on a great idea. Watching movies and TV (and reading) have always been great ways to be exposed to a language. This app takes this to another level, providing language exposure and consistent, systematic study based on that exposure.
Great Idea
It’s a good idea to have an app like this but the selection of shows and movies isn’t very large. It may be better to stream find another website online but this can be a good starter for beginners.
Music
Can set filters to Puertorican music
Poor customer service and can’t access the app
I was charged $13.99 for a monthly membership on July 2. Then a day or 2 later I tried to access the app and it’s telling me my credentials are wrong. My credentials are saved into my iPhone passwords app so I don’t know how they could be wrong. Messaged support about this matter on July 4 and it’s now July 12 and still no response from Lingopie about this issue.
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There is no way to contact app support and get things fixed except writing a review.
I have three suggestions:
1. There’s no way to contact you. The only way to provide feedback is through an app review. There’s no email address or in-app feedback option.
2. The streak system is frustrating. If I practice multiple times a day, I should be able to maintain my streak. Instead, the streak section locks for 24 hours, forcing me to wait until the exact time it unlocks again. If I miss that window, I lose my streak even though I’m using the app regularly. I shouldn’t have to watch the clock just to keep a streak. Please let users access the streak section whenever they want.
3. Some translations are incorrect. I report them using the flag, but they never seem to be fixed. For example, I’ve tapped a French word and the English translation simply repeats the French word instead of giving the English meaning. Are the translation reports being reviewed?
1. There’s no way to contact you. The only way to provide feedback is through an app review. There’s no email address or in-app feedback option.
2. The streak system is frustrating. If I practice multiple times a day, I should be able to maintain my streak. Instead, the streak section locks for 24 hours, forcing me to wait until the exact time it unlocks again. If I miss that window, I lose my streak even though I’m using the app regularly. I shouldn’t have to watch the clock just to keep a streak. Please let users access the streak section whenever they want.
3. Some translations are incorrect. I report them using the flag, but they never seem to be fixed. For example, I’ve tapped a French word and the English translation simply repeats the French word instead of giving the English meaning. Are the translation reports being reviewed?
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Muy bien
I’m learning Spanish and this has been a fun way to connect the dots. I hope the shows that are available only on mobile will move to TV app soon! I really like that you can save words while watching TV then go onto the app and study them through games.
It’s too fast
It would be 10 stars but the slowest speed .65 is too fast. Adjust it or provide another option of .4 other than that, it’s incredible. Interactive and you control your own journey.
Really engaging!
I am a beginner in learning Spanish and I really like how this puts learning Spanish into a real context. Instead of just learning words you’ll never use you can choose what type of video/book you want with potential words you want. It also is so much fun!
Deceptive Advertising
When they say you can cancel anytime they neglect to tell you that you do not get a refund for the unused portion of your subscription. Also, I found several mistakes and ambiguities in their Italian translations … pretty bad considering I am a B-1 level student
Limited & bad content & app
There was a very limited amount of shows & movies and none of them were good. Most of the content were 3 minute “shows.” I actually want to watch full length shows and movies. The app is terrible. Tried canceling my subscription but they make it awfully difficult. I do however like the concept.
Shoddy
The app itself is in very poor shape and the translations are embarrassingly bad and obviously AI-generated.
Excited but expectations unmet
It was a great app concept but the subscription is not great
