Refused a Refund
However I am learning that in this climate the best way to get help is thru leaving a review because before this, it’s impossible to connect with someone.
I was able to speak with Hannah and she was very helpful in resolving the issue in making sure to offer a goodwill gesture which is decent considering the circumstances.
Thank you
Response from developer
We acknowledge your concerns regarding the difficulties you faced with customer service and the refund process. It’s encouraging to know that Hannah was able to assist you with a goodwill gesture despite the challenges you encountered. Your experience underscores the need for effective communication, and we truly value your feedback. For any further assistance, please reach out to our support team at https://help.jumpspeak.com. Thank you for sharing your thoughts with us!
Pure Frustration
JUMPSPEAK IS A SCAM
This absolute scam is part of a wave of criminal behavior within the online world where they will bait well meaning people to giving them money via a third party and then leave them with nothing. I have even met one of these people at a foot massage place in Southeast Asia and was taken aback at how shameless he was about these businesses practices; it was even creepier since he was rubbing his hands together the entire time he was speaking jovially about how the third party subscription trick made them enough money to refund all the website subscribers while paying for a reverse engineered Frankenstein app created in the basement of an abandoned 3 star hotel in rural Cambodia. Buyer beware!
Response from developer
We genuinely appreciate you sharing your concerns. It's clear that you feel strongly about your experience, particularly regarding financial security and support interactions. We take such feedback seriously and have escalated your comments internally to ensure we address these issues. Your insights are invaluable in helping us improve. For further assistance, please reach out to our support team at https://help.jumpspeak.com. We hope you find a more positive experience in the future.
Abofalle & Fehlerhafte App
Response from developer
Es ist bedauerlich zu hören, dass Sie Schwierigkeiten mit Ihrem Abonnement und der Kündigung hatten. Wir nehmen Ihre Erfahrungen bezüglich der falschen Jahreszahl und der automatisierten Kommunikation ernst. Bitte kontaktieren Sie unser Support-Team unter https://help.jumpspeak.com, damit wir Ihnen bei der Klärung dieser Angelegenheit helfen können. Ihre Rückmeldung ist uns wichtig und trägt dazu bei, unseren Service zu optimieren.
