Renewal Nightmare
I strongly recommend thinking twice before signing up for Jumpspeak.
What initially seemed like a simple language-learning subscription turned into an expensive, easily forgotten recurring charge.
I was charged $106 in May 2025 and another $99 in May 2026 — $205 total for a service I wasn’t actively using.
When I finally discovered the charges and canceled, I learned that Jumpspeak’s refund policy reportedly allows only 24 hours to request a refund after a renewal. That’s an extraordinarily narrow window for an annual subscription.
This is exactly the kind of subscription model consumers should be wary of: easy to sign up, easy to forget about, and extremely difficult to recover your money once you’ve been charged.
I’m not suggesting the charges were fraudulent, but I find these renewal and refund practices deeply unfriendly to consumers.
My advice: Stay away. There are plenty of language-learning alternatives that don’t leave customers feeling trapped by recurring charges and restrictive refund policies.
If you do sign up, immediately check the automatic-renewal settings, set a calendar reminder, and carefully read the refund terms.
I regret spending $205 with this company.
Poor
Auto renewal
Later, on October 25th I noticed I was charged $111 Cdn for an additional 3 months subscription. Contacted them to cancel and refund but as you suspect they will not
Avoid!!!!
Response from developer
It's clear that the auto-renewal caught you off guard, and we appreciate you sharing your experience. Subscriptions do auto-renew unless cancelled beforehand, which can sometimes be overlooked. Unfortunately, renewal charges are only refundable within 24 hours of the transaction. We’ve noted your feedback regarding the clarity of our communications and are dedicated to enhancing your experience. For further assistance, please reach out to our support team at https://help.jumpspeak.com. Thank you for your insights, and we hope to provide a better experience moving forward.
Bad customer service
Watch for the bait and switch
Overpirced
Really bad at learning Swedish or anything
Buyer Beware!!!
Lots of charging, not a lot of content
Response from developer
Your experience regarding the content and charges is noted. We strive to provide valuable learning opportunities, and it's clear that we haven't met your expectations. Jumpspeak features over 1,000 lessons crafted by skilled native-speaker curriculum specialists, and we are constantly working to enhance our offerings. We appreciate your feedback as it guides our improvements. For any billing concerns, please reach out to our support team at https://help.jumpspeak.com. Thank you for sharing your thoughts; they truly help us serve our users better.
Too far, too fast
The Mechanics Are Frustrating
Too many mistakes - far too frustrating to use - money wasted ☹️
Update: Got caught out by their automatically taking money without sending a notification e-mail. App is pretty much useless and not fit for purpose so I deleted it (but apparently didn’t cancel the subscription). They’ve taken $79 without notifying me that the payment was due. Ethically poor business practice. Refund requested.
Scam
Trash app money scheme
Response from developer
We appreciate your insights about the app's payment structure. It’s clear you’re eager to learn French, and we’re glad to hear you see potential in our offerings. We recognize that the additional costs can feel overwhelming, and your experience is important to us. We’ve escalated your concerns internally to help improve our services. For further assistance, please reach out to our support team at https://help.jumpspeak.com. Thank you for sharing your thoughts; they help us strive for a better experience for all learners!
False advertising
Not good for beginners
No tutorial
STAY AWAY!
STAY AWAY!! THEY TRAP YOU.
