Immersive app
One thing I will say, sometimes the microphone doesn't pick up certain words that I'm saying very clearly, and sometimes it will also tell me that I fully pronounce the word when I only pronounced half of it. I don't know if this is something that needs to be reviewed by the developer? sometimes it's slow to pick up certain words too and I am trying to pronounce everything to the best of my ability. but i'm going to stick with it and see where it takes me.
Response from developer
Hi! It’s fantastic to hear that you're enhancing your Turkish sentence structure through daily practice, and that the vocabulary journal and color-coding are aiding your memory. Thank you for bringing the microphone issue to our attention. Your feedback is invaluable in enhancing the experience for all users. For prompt assistance, please contact our support team at https://help.jumpspeak.com. We're dedicated to improving speech recognition continually. We appreciate your commitment, and we wish you continued progress on your journey!
No trial
Response from developer
Hello! We understand your concern about committing to a subscription without a trial period. While we currently do not offer a trial for the standard subscription, we truly appreciate your feedback. Your experience is important to us, and we want our users to feel confident in their choices. If you have any further concerns or feedback, please reach out to our support team at https://help.jumpspeak.com. Thank you for sharing your thoughts!
Microphone issue?!
Response from developer
Hi there! It sounds like you're having trouble with the speaking portion of the lessons, and we appreciate you sharing your experience. To help with the microphone issue, we recommend checking your settings. Try toggling the Auto Mic Activation on or off and switching the Speech Engine between Default, Deepgram, and Speechmatics to see if that improves recognition. If the problem persists, please contact our support team at https://help.jumpspeak.com for further assistance. We value your feedback and hope you can get back to enjoying your lessons soon!
Had High Hopes But Not Impressed
Firstly, it starts off by teaching you words and then has you pull words into sentences BUT half the words in the sentences you are supposed to create have not been taught. For me, I know a fair amount of them from using Duolingo, but for someone just starting, this would be very frustrating. It is for me as well as there are still words I don’t know and haven’t been taught in the lesson that I’m expected somehow to know.
Also in the ai chat, it seems to have a predetermined set of responses and unless you respond with what it expects, the responses don’t make sense. For example I was doing a lesson where I’m supposed to be chatting with a cafe owner to get their wifi and I have to buy a coffee to do so. No problem, but when I asked “can I use your wifi?” It came back with “what is the password”?
Lastly, in some lessons it is following a short story and you do a listening, then speaking lesson of the same story but in the listening version part of the conversation is missing so it doesn’t make sense.
I’ll be cancelling.
Response from developer
Hello! We understand that your experience hasn't met your expectations, and we truly appreciate your feedback. The challenge of encountering words not yet taught can be frustrating, especially for new learners. We're also aware that the AI chat responses can sometimes feel limited or out of context, impacting the overall learning experience. Additionally, we take the inconsistency in lesson structure seriously. Your insights are invaluable, and we’re committed to enhancing the experience for everyone. Please reach out to our support team at https://help.jumpspeak.com for further assistance!
Absolutely Disgraceful Business Practice - Avoid
They will renew your subscription without any notification, and if you don't spot it coming out of your bank account within 24 hours, they somehow think this is acceptable
App is poor, customer service is worse.
Questionable business practice at best, criminal at worst
False advertisement
Response from developer
Hello! We appreciate you sharing your experience with us. We understand that the paywall and the challenges you've faced in your language learning journey, particularly with the fluency timelines and sudden difficulty, have been frustrating. We're committed to enhancing the user experience and will escalate your feedback internally. Please reach out to our support team at https://help.jumpspeak.com for further assistance. We genuinely hope you find success in your language learning journey!
Review
Updates and Progress
Too many bugs for the price.
More Enthused
Average
Response from developer
Hello! It sounds like you're feeling a bit overwhelmed with the app's approach, particularly regarding understanding sentences in your native language. We appreciate your feedback about the need for clearer explanations, as it's crucial for effective language learning. Your experience is important to us, and we’re committed to making improvements. For further assistance, please reach out to our support team at https://help.jumpspeak.com. Your insights can help us enhance the learning journey for everyone. Thank you for sharing your thoughts!
Love it but wish the lessons were free like the AI
Interesting approach
Worst application
Bait & Switch
upscale later?
As an update I did receive an answer from Jumpspeak. Was not sure if it was AI as the response was to the main customer service email. I guess they are robots??? I guess the app is programmed to oversell once a fish was on the line.
It took them several weeks to respond.
Pace
Not what it purports to be
Headline: BEWARE: Non-compliant with UK Subscription Laws
In my experience, Jumpspeak failed to send any mandatory renewal notice. When challenged, they initially claimed they didn't need to notify me, then later backtracked to claim I had "unsubscribed" from their emails. This is a violation of UK law:
PECR & GDPR Violation: Opting out of "marketing" emails does NOT exempt a company from sending "service" or "transactional" emails like renewal notices.
Cooling-Off Period: UK law mandates a 14-day renewal cooling-off period for auto-renewals of 12-month+ contracts, giving you a statutory right to a refund. Jumpspeak ignored this and tried to frame a legal refund as a "goodwill gesture."
If you’ve been charged without notice, do not accept their excuses. Demand your statutory refund and, if they refuse, report them to the Competition and Markets Authority (CMA) through Citizens Advice.
Uk law is on your side.
Plus if you’ve been hit this way you can also report them to Apple.
Your response is typically ridiculous. How come I asked Apple, how come I looked through Apple subscriptions and you weren’t there because you have to pay through jumpspeaks channels? How come so many other people on here are saying the same as me? Are we all lying but you are telling the truth? No, you are just trying to protect yourselves.
I did contact you through email and I have the evidence of your replies. You denied UK regulations. Do you wish me to share them on here? I suggest if you don’t you amend your reply with a simple apology!
You refused a refund. I had to argue the law with you before you had to capitulate when I threaten action.
Don’t worry I have not just reported you to UK authorities I have also reported you to Apple now.
UPDATE: Jumpspeak's reply below proves exactly how they mislead users. This is NOT "feedback" or a matter of "opinion"—you broke UK Consumer Law by failing to send mandatory renewal notices and denying my legal cooling-off period. You only refunded me after I threatened legal action and cited the regulations you denied in your emails. Do not call breaking the law an "experience" or "feedback" to look good in the App Store. I have already reported your billing practices to Trading Standards, the CMA, and Apple.
Gibberish
Another time I was trying to talk about food and it just started spitting out complete gibberish like this:
_Appetizers any_coly subsets door Lübelief verb M_asphys coord_iFinding basa_validly e...
Then the AI apologised that its last message was erroneous and nonsensical!
AI sucks! Find a human you can speak Greek with. Throw your phone in the sea. Be free.
App will not load
UPDATE: you finally respond on October 28 (10 months later) and Apple only tells me today -21 Jan 2026 - 1 year later!! But there is no easy way to respond. Just refund my money!! Your app sucks !!!
FINAL UPDATE: Money was fully refunded.
Response from developer
Hello! We understand you've encountered significant issues with the app crashing and the refund process. Your experience is important to us, and we’re committed to improving our service. Please reach out to our support team at https://help.jumpspeak.com for any further assistance. We appreciate your patience, and we hope your future experiences with our app are much smoother!
