Jumpspeak
Response from developer
It's fantastic to hear that you find our classes well structured and balanced for language learning! We appreciate your positive feedback and invite you to reach out to our support team at https://help.jumpspeak.com if you have any questions or need assistance. Your experience is important to us!
Stay with Duolingo
Intransparent und voller Upselling
Response from developer
Wir nehmen Ihre Bedenken bezüglich des komplizierten Refund-Prozesses und der vielen kostenpflichtigen Erweiterungen sehr ernst. Es ist wichtig für uns, dass unsere Nutzer eine klare und transparente Erfahrung haben. Wir haben Ihre Anmerkungen intern weitergeleitet, um solche Erfahrungen in Zukunft zu verbessern. Bitte kontaktieren Sie unser Support-Team unter https://help.jumpspeak.com, wenn Sie Unterstützung benötigen. Wir sind zuversichtlich, dass Sie auch positive Erlebnisse mit unserer App haben werden.
Tres bien
Brilliant Customer Service
Steals by auto renewal
I don’t trust it
Just Average
Response from developer
Learning Italian is a fantastic journey, and we appreciate your feedback about the volume balance and voice recognition issues. These challenges can certainly affect your experience, and we’re committed to addressing them. We understand that unclear responses in the role play lessons can be discouraging, and we aim to improve this aspect as well. For further assistance, please contact our support team at https://help.jumpspeak.com. Your insights are important to us as we work on enhancing your learning experience.
Much too simple for B2
Best app
Terrible AI generated app
The AI conversation tool is even worse. You can follow the script, but the app docks points because you haven’t brought up the words they requested (even though they didn’t include those words in the script). If you don’t follow the script, the AI still can’t hold a basic conversation so the resulting convo is absolute nonsense. It’s awful, in all languages (I’ve tried a couple). ATP I’m just waiting for my subscription to expire
Response from developer
We appreciate you sharing your experience and recognize the challenges you've faced with the app's AI features, particularly the conversation tool and lesson difficulty. It must be frustrating to deal with lessons that don't meet your learning needs. We are committed to improving our app, and we encourage you to reach out to our support team at https://help.jumpspeak.com. Your insights are crucial for our development, and we hope you find a more enjoyable learning journey ahead!
GJW
Waste of money
Handy!
Don’t believe the hype
Illegal subscription renewal process - do not buy until they fix this!
If you as a potential customer don’t want to go through the same just to cancel, DO NOT buy this product until the company have verified publicly that they have ceased this illegal billing practice and taken some accountability for this completely unethical sales practice. Tech bros who rely on this non reminder approach to exploit the fact that it’s slipped off your radar and steal your money under the justification that this was covered in their t’s and c’s are the literal worst of humanity. Do and be better!
Response from developer
It's clear that you've encountered significant issues with the subscription renewal process, especially with the lack of cancellation options and communication. We take your feedback seriously and are committed to addressing these concerns. Please reach out to our support team at https://help.jumpspeak.com for assistance with your situation. We appreciate you sharing your thoughts, and we hope your future interactions will be much smoother!
Email kerfluffle
Two things about the app that are frustrating right now I’m hoping they can fix them both!
The first - if you sign up on their Instagram ad with one email, and it’s not the email in your credit card account, then the system has a problem letting you into the iOS app.
The second (which is arguably a more serious problem) is if you have completed some lessons and then log out and log back in… the system does NOT remember the lessons you completed to that point.
But wait - it gets worse. Never heard back about the “missing progress” info, so I decided to cancel.
I thought it canceled properly and we get a refund Such a day or so I asked where the refund was. I mean, it seems only fair: if you’re billing me at the start of a trial, when I cancel I want the money back.
So out of curiosity I wanted to see what the status was, and I assume after they confirmed my account information. They said if you canceled within 7 days, you should receive a credit in 3 to 5 days. It depends on your card/bank.
But for some reason, I had a bad feeling about this, because I realized after they should be able to see the date I canceled.
So I googled how to request a refund from these folks. Turns out it’s a separate page and login method to request a refund for the charge on your trial. I’m not gonna say it’s deceptive but the website where I first canceled really looked like I had canceled everything, but apparently that only canceled the renewal.
