Refused a Refund
However I am learning that in this climate the best way to get help is thru leaving a review because before this, it’s impossible to connect with someone.
I was able to speak with Hannah and she was very helpful in resolving the issue in making sure to offer a goodwill gesture which is decent considering the circumstances.
Thank you
Response from developer
We acknowledge your concerns regarding the difficulties you faced with customer service and the refund process. It’s encouraging to know that Hannah was able to assist you with a goodwill gesture despite the challenges you encountered. Your experience underscores the need for effective communication, and we truly value your feedback. For any further assistance, please reach out to our support team at https://help.jumpspeak.com. Thank you for sharing your thoughts with us!
Pure Frustration
JUMPSPEAK IS A SCAM
This absolute scam is part of a wave of criminal behavior within the online world where they will bait well meaning people to giving them money via a third party and then leave them with nothing. I have even met one of these people at a foot massage place in Southeast Asia and was taken aback at how shameless he was about these businesses practices; it was even creepier since he was rubbing his hands together the entire time he was speaking jovially about how the third party subscription trick made them enough money to refund all the website subscribers while paying for a reverse engineered Frankenstein app created in the basement of an abandoned 3 star hotel in rural Cambodia. Buyer beware!
Response from developer
We genuinely appreciate you sharing your concerns. It's clear that you feel strongly about your experience, particularly regarding financial security and support interactions. We take such feedback seriously and have escalated your comments internally to ensure we address these issues. Your insights are invaluable in helping us improve. For further assistance, please reach out to our support team at https://help.jumpspeak.com. We hope you find a more positive experience in the future.
Abofalle & Fehlerhafte App
Response from developer
Es ist bedauerlich zu hören, dass Sie Schwierigkeiten mit Ihrem Abonnement und der Kündigung hatten. Wir nehmen Ihre Erfahrungen bezüglich der falschen Jahreszahl und der automatisierten Kommunikation ernst. Bitte kontaktieren Sie unser Support-Team unter https://help.jumpspeak.com, damit wir Ihnen bei der Klärung dieser Angelegenheit helfen können. Ihre Rückmeldung ist uns wichtig und trägt dazu bei, unseren Service zu optimieren.
Jumpspeak beginner
Do NOT Download - SCAM
Dont download this app
I downloaded the app out of curiosity and signed up only for the free trial. I cancelled the subscription immediately on the same day because I did not want to continue using the service.
Despite this, I was later charged €37.32 on 16 June and another €37.32 on 16 July. I have also been informed by Jumpspeak Support that there was a €129 charge on 2 July for a “Premium AI” subscription. I do not recognize this purchase and I never knowingly subscribed to this service.
The most concerning part is that when I log into my account, it shows that I am NOT subscribed and even offers me the option to upgrade to Premium. I have checked my Apple subscriptions, and there is no active Jumpspeak subscription there either.
I contacted support to ask for an explanation and a refund, but instead I was told that these charges were renewals and that some payments were non-refundable. This does not answer my questions: how could I be charged for subscriptions that I cancelled, that I cannot see in my account, and that I did not knowingly authorize?
I find this situation completely unacceptable. Customers should have clear visibility of their subscriptions, and they should not continue being charged for services they believe they have cancelled.
I am still requesting a full refund and a complete explanation of these charges.
Please be extremely careful and check your subscriptions carefully if you use this app.
Response from developer
Your experience is truly concerning, and we acknowledge the confusion surrounding the charges you've encountered. It's essential for our users to have clear visibility of their subscriptions. Please contact our support team at https://help.jumpspeak.com for assistance with this issue. Your feedback is invaluable, and we are committed to improving our processes to better serve our users. Thank you for sharing your thoughts with us!
Refused a Refund
I had not way of accessing the app as it will no longer download on my phone.
Trying to make contact was a nightmare and when they finally responded, it was more than outside of the 24 hour period so absolutely not impressed by the level of support received.
Orta
More transparency
Not good at all, especially if you have any previous knowledge
Bait and pay
Terrible support
Then 2 weeks later I was charged $179. Support is MIA and the Ai agent is terrible. Still unresolved so considering legal action.
App is ok…but needs offline cache for travelers
Money grab
Impossible to cancel and expensive
Attempting refunds require requires 20 emails
Response from developer
We acknowledge your experience with the refund process and how challenging it can be. Refund requests for purchases made through the Apple App Store or Google Play need to be directed to those platforms, as they manage all transactions. We appreciate your insights, as they help us improve our processes. For any further questions or assistance, please reach out to our support team at https://help.jumpspeak.com. Your feedback is valuable to us!
Great way to learn and get better
Abofalle (auch bei Kündigung)
Avoid! Scam!
Response from developer
We acknowledge your experience with double charges and unresponsive customer support, and we want to address this. Duplicate charges can be resolved, and any unfamiliar charges may relate to separately purchased plans. To get the best assistance, please contact our support team at https://help.jumpspeak.com. Your feedback is important to us, and we are committed to enhancing our service for all users.
