The best app ever!
A fabulous app for learning languages AND an awesome customer care culture!
Really great
Love how they have games, shows, and stories. Very helpful tools while remaining entertaining.
Multiple Options
I like the fact that in Spanish it labels the country of where the content is from its a very useful feature I just wished they added more from different countries (Chile, Bolivia) its just mainly Colombia, Argentina and Spain
Their customer support is incredible
I forgot to cancel my life time subscription after the 7 days free trail which costed me $250 CAD then I reached out their customer support immediately via email then they gave me options to fully refund, down grade to quarterly or yearly and then I choose quarterly for 50% discount and additionally they also gave me 1 months of free group lesson worth $80 which was really kind of them. Thank you so much for incredible customer support. Special thanks to Tatjana for making the process very easy and straightforward.
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Poor content quality and customer service
I wanted to share my experience with Lingopie in case anyone is considering subscribing. I personally wouldn’t recommend it (TL):
The content library is much smaller than I expected. After subscribing, I found there wasn’t enough content that interested me, so I decided not to continue.
The customer support experience was disappointing. My annual subscription auto-renewed, but I don’t recall receiving any reminder before the renewal. I only discovered the charge after reviewing my bank statement about a week later and canceled the subscription immediately. I contacted support right away to request a refund, but they repeatedly refused and instead offered to downgrade me to a quarterly plan. What surprised me is that the quarterly plan costs about half of what I had just been charged for the annual renewal, which made the offer feel like an attempt to retain me as a paying customer rather than fairly resolve the issue. I also asked multiple times whether a renewal reminder had been sent before the charge, but they never directly answered that question and instead kept referring me back to their Terms of Service.
I understand that it’s ultimately my responsibility to cancel a subscription before it renews. My frustration is with the poor customer service, the lack of a direct answer about the renewal reminder, and the inflexible handling of the situation.
If you’re considering Lingopie, I’d recommend reviewing the content library carefully before subscribing and setting your own reminder well before the renewal date if you’re not sure you’ll keep the subscription.
The content library is much smaller than I expected. After subscribing, I found there wasn’t enough content that interested me, so I decided not to continue.
The customer support experience was disappointing. My annual subscription auto-renewed, but I don’t recall receiving any reminder before the renewal. I only discovered the charge after reviewing my bank statement about a week later and canceled the subscription immediately. I contacted support right away to request a refund, but they repeatedly refused and instead offered to downgrade me to a quarterly plan. What surprised me is that the quarterly plan costs about half of what I had just been charged for the annual renewal, which made the offer feel like an attempt to retain me as a paying customer rather than fairly resolve the issue. I also asked multiple times whether a renewal reminder had been sent before the charge, but they never directly answered that question and instead kept referring me back to their Terms of Service.
I understand that it’s ultimately my responsibility to cancel a subscription before it renews. My frustration is with the poor customer service, the lack of a direct answer about the renewal reminder, and the inflexible handling of the situation.
If you’re considering Lingopie, I’d recommend reviewing the content library carefully before subscribing and setting your own reminder well before the renewal date if you’re not sure you’ll keep the subscription.
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