Tracking doesn’t work
Even in tracking mode the map in the app only updates location on approximately a 15-minute delay. The location relative to where your dog was 15 minutes ago updates every 15 seconds so it looks like your dog is moving around where it was not where it is. After speaking to customer service, all the data on their side shows perfect functionality, so I’m guessing the issue is with the app. In the end it doesn’t really matter, you cannot use this product to track a lost dog.
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They Bait and switch you into paying for monthly membership.
When you pay as much as you do for the device, it is crummy that you are suddenly bait and switched into paying additional membership fees. It never really mentioned that too clearly, if they had I would have gotten an AirTag and done many of the exact same things this does.
Link
This is the worst tracker I have ever purchased
Constant false alarms
And now no tracking or daily activity other then unit is charging after multiple support new tracker not sent and the support is useless
Denise Esposito
Constant false alarms
And now no tracking or daily activity other then unit is charging after multiple support new tracker not sent and the support is useless
Denise Esposito
Great Support
I have to say, I’m so glad that I selected the Link device for my dogs. There were other options out there but, based on my prior experience with the first generation Link, I figured it was the right choice. The support from the Link team is outstanding. I made a software suggestion a while back and someone from your team called me a few weeks later to let me know that the change was implemented. This type of service and support should be the standard for any company.
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Lots of great features
I have used this app for years and I love all of the new features!
Like a Fitbit for my dog
I love the Link and app. It easily tracks my dogs activity, houses vet records which I find really useful and of course there’s the GPS. Very customizable for our needs. Works great
Many features, great piece of mind
I’ve been using Link for a little over a month now and I’ve really enjoyed using the many features it provides. We use the tone feature for training recall, the flashlight on dark walks, tracking our hikes using the adventure feature and of course I love to know how much activity he’s getting each day. We have thankfully not had to track our dog Ozzy’s location using the gps feature, but it is a great piece of mind knowing if he does get loose, we’ll immediately be able to track where he is. We can also store his vet and vaccination records, and we will get a notification if he is in an environment that may be too hot or too cold for an extended period of time. I’m sure there are other features I have yet to discover but overall I find this to be a complete smart product for a pet!
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Love my Link!
I LOVE our link! It’s not too big, fits into any collar we have so easily. It helped me locate my dog when she got out the other day.
Peace of mind!
Love this device for the peace of mind that my dog is safe & able to be tracked should she run off. App is so easy to navigate and very user friendly. Especially love the extra features of the light, tone, & vibrate. Amazing customer service as well!
Love it!
Love this app and our link gps device. The device attaches to any collar/harness and then I can use the app to check her activity levels (like a Fitbit) as well as locate her. The app will also alert you via notifications if your dog leaves your home zone or is away from you. This is great for homes where multiple people care for the dog. You can know if they dog has been walked, how much exercise it has, and if it’s been active. The app can also track vet records and even alert you if the temp is too hot or cold for your dog. Great if they are home alone all day.
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Easy to use
The app is easy to use and straight forward! Can find everything easily and love being able to track my pup on all our adventures :)
Keeping Our Dog Safe
We love using the link device and app to keep our dog safe and ensure we know where he is at all times. The app is easy to use and easy to set up. We’re enjoying it & appreciate that there are regular updates as the developers keep improving the app.
Neat product
Peace of mind, never worry about losing my sweet boy
Great App and Product
The app works great and helps me keep up with my pup.
Love it!
I love my Link! Had a quick question trying to figure out the setup and features after purchasing and Melissa with customer service was SO helpful and walked me through everything. Love being able to track my pup’s activity and he is a runner so the peace of mind knowing I will always know his exact location if he ever got out is worth every penny!
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So happy with the upgrades!!
The new link device is awesome! Love the longer battery life but love the new activity details more. The customer service team is always there when I need them and so helpful! Thanks Link!
Great customer service
Great phone support with fast reply time.
Great Tech support
Just signed up for Link, so I can’t comment on the long term. But I had trouble on my end connecting and tech support were great! Very helpful and quick to get a solution. Very happy so far with my purchase 😊
Doesn’t work when it’s cloudy; issues with battery
In theory, this Link collar and app are great. There a light on the collar unit to use in the dark, and you can use the app to make it make a sound if you lose the unit. But the darn thing doesn’t work or update if there is one cloud in sky. And it changes when it’s overcast; when I checked this morning it had activity in the bars but wouldn’t register it on the circle. Then in the afternoon I went for another walk with my dog—at a 17 minute mile pace—and only 7 minutes is recorded for a 30+ minute walk. And, it took away the activity from the morning. I mean I guess I have my watch to prove the activity, but this same situation happens almost every time it’s more than partly cloudy. So frustrating. I know, I know—first world problem. And I don’t need the app to tell me my dog is getting his exercise. But it still would be nice if it worked. Oh—and the battery level changes weirdly. One time I checked it, and it said 25%. I went back into the app 10 minutes later to check something else and it said 75%. That’s a pretty big discrepancy and has happened on more than one occasion; perhaps the firmware needs to be updated by the company and then pushed to the units.
So, after a few more weeks, the thing just shuts off at odd times and doesn’t record walks. The battery and the phone app still are not really in sync—the battery level changes each time I open the app, even if it’s only a few minutes later. It’s also getting so I have to charge the battery every day or it will just cut out. Not really worth the subscription price so I reduced my review from 3 stars to 2 and won’t be renewing in the future unless they make some serious and good changes.
So, after a few more weeks, the thing just shuts off at odd times and doesn’t record walks. The battery and the phone app still are not really in sync—the battery level changes each time I open the app, even if it’s only a few minutes later. It’s also getting so I have to charge the battery every day or it will just cut out. Not really worth the subscription price so I reduced my review from 3 stars to 2 and won’t be renewing in the future unless they make some serious and good changes.
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You can’t customize notification
Every time I walk outside without the dogs I get three separate notifications ( 3 dogs) that they are not around me and then 2 minutes later I would get three more saying there near me. It’s killing my battery on my phone. It’s unnecessary. Also I can’t have all my dogs on one screen it’s a bit annoying. Good idea just really needs work on the app. More user friendly please!
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