My use of the app is almost exclusively for casework calls. I much prefer to use a headset both for hands free purposes and for clarity. It is a frustration that Bluetooth headsets are not supported. I have to manually disconnect from the computer. This is new as I ave not had this issue until today afforded a year or more. Also new, the phone call screen provided a defined box for the number. Today that changed. I can type the number but I cannot paste and that is somewhat inconvenient. If I copy and paste I know I have the right number, no too issue or need to check back to the file screen. It is inconsistent open catching text messages. Most appear but not all. Generally useful but it has quirks. It will not send a text to a group, also problematic.
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