Appalling
This app is a disaster. Not fit for purpose. Excellent way to alienate your clientele
Poor “upgrade”
This app was heavily advertised as an exciting new launch… haven’t been swimming since it launched! The swim timetables aren’t on there like they used to be, so you can’t browse. Probably going to leave soon, looks like they’re trying to cut corners everywhere, despite price increases.
The new app
I’m afraid to say that the new app simply does not work. I have booked a class which shows as Booked, then later it is not booked.
The app is so slow at 21.00 to book 8 days ahead but finally, you manage to get a Booked advice, then as I have said, the booking goes and you are back at the beginning. The previous app worked well so you have to question why change to an app that doesn’t work. If I can’t book my preferred class, you have to question what’s the point of paying membership.
The app is so slow at 21.00 to book 8 days ahead but finally, you manage to get a Booked advice, then as I have said, the booking goes and you are back at the beginning. The previous app worked well so you have to question why change to an app that doesn’t work. If I can’t book my preferred class, you have to question what’s the point of paying membership.
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What have you done
It’s awful!
Disaster
Oh dear.
There was nothing wrong with the old one. There is nothing right with this one.
There was nothing wrong with the old one. There is nothing right with this one.
Awful
Terrible. Fun swim isn’t available on the app
Is this a joke?
This new app was heavily advertised as an upgrade, it’s been a disaster. Slow bookings, crashes, poor UI/UX - bring back the old one please
Not fit for purpose
This app and the system behind it are awful. All members at the gym are complaining but the reception staff keep saying it’s fixed and there are no issues. It’s bad enough that the app is so poor but to insult members intelligence by insisting there are no issues is really poor
It’s ok…
The recently updated app was (over) hyped for a long while before release and let’s be honest, after several updates it just about functions.
I use the app for swimming bookings and once you know how it’s just about worth it.
1. The app doesn’t default to the account you are logged in on when booking, which means it looks like you will be charged until you switch it over.
2. Switching to your own account at the cart is not intuitive. Why not just default to it, or just have a big “book for me” button?
3. There are too many click make a booking for yourself. Why doesn’t the app learn when I use, like every other app out there? Or a fav system?
As with other reviews the UI and Customer Experience is not great, but I will add that once you know then it’s fine.
I use the app for swimming bookings and once you know how it’s just about worth it.
1. The app doesn’t default to the account you are logged in on when booking, which means it looks like you will be charged until you switch it over.
2. Switching to your own account at the cart is not intuitive. Why not just default to it, or just have a big “book for me” button?
3. There are too many click make a booking for yourself. Why doesn’t the app learn when I use, like every other app out there? Or a fav system?
As with other reviews the UI and Customer Experience is not great, but I will add that once you know then it’s fine.
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New app not working
The new app needs a lot of fixing. Has just taken 10 minutes to book a class whilst waiting for screen to refresh. Also so many clicks to actually make a booking. Massive step backwards so far
Terrible
It’s taken 10 mins so far to get to the booking page, then it wouldn’t let me add to cart, when I eventually did add to cart it took ages to go through. Also the app is now doing updates, it’s only a week old, was this not tested before going live
Genuinely a downgrade
Thought there would be better features it’s rubbish doesn’t work tries to charge me for classes and is a horrible design (you need better UX designers)
Looks amazing new app
10 out of 10
Awful UI
Honestly one of the worst gym apps I’ve ever used. It’s so buggy. Asked me update, so I did. Then froze asking me to update again???? When you click a class it returns to the top of the schedule and you have to keep scrolling back down to find your place. This was released far too prematurely. Please invest in fixing it cos it’s hell.
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Not good
Glitching at 21:00 for 10 mins. You don’t know whether you have managed to book of not. Stressful when you can’t access the service you already paid for.
Can’t log in
Imagine take the old app offline completely without giving the new one a bit of time in the wild.
Leisure centres must be losing money on missed bookings.
Leisure centres must be losing money on missed bookings.
Booking a class
This app is terrible and should of never of been released in this state
I have had to add myself to the waiting list of a class that was showing me I was booked on
That’s just one of many faults
I have had to add myself to the waiting list of a class that was showing me I was booked on
That’s just one of many faults
App doesn’t work. Needs improvement
Very hard to find anything. Is difficult on online amd on app it is impossible. Need to fix web version before creating the app unfortunately.
I don’t see classes that i have signed up for in the app.
I don’t understand how to see swimming lessons.
I don’t see classes that i have signed up for in the app.
I don’t understand how to see swimming lessons.
Useless
No account now but I’m paying nearly £80 for 2 accounts and your made to feel like an idiot when you ring up 🤷🏼♀️🤷🏼♀️🤷🏼♀️🤷🏼♀️
Joke
Chaos supposed to make booking easier extremely poor