Incredibly slow and frustrating
This app was launched at the end of June with a lot of hype, but unfortunately it has been a very poor experience so far.
The app is incredibly slow, particularly when class bookings open. Pages take ages to load, and it can take around 10 minutes to book just three classes. The booking confirmation often doesn’t load, leaving you repeatedly pressing “Confirm Booking”. You then receive a message saying there is a clash, which appears to be the only indication that the booking has actually gone through. It is confusing and infuriating when you are trying to book popular classes and have no idea whether your place has been secured.
The calendar feature also requests full access to your calendar in order to add classes. I’m not comfortable giving an app that level of access, so I’m unable to use that feature. There should be a more privacy-friendly option.
There seems to be a lot of frustration among members, and I regularly hear people at the gym complaining about the same issues. The app needs significant improvements to its speed, reliability and user experience.
The app is incredibly slow, particularly when class bookings open. Pages take ages to load, and it can take around 10 minutes to book just three classes. The booking confirmation often doesn’t load, leaving you repeatedly pressing “Confirm Booking”. You then receive a message saying there is a clash, which appears to be the only indication that the booking has actually gone through. It is confusing and infuriating when you are trying to book popular classes and have no idea whether your place has been secured.
The calendar feature also requests full access to your calendar in order to add classes. I’m not comfortable giving an app that level of access, so I’m unable to use that feature. There should be a more privacy-friendly option.
There seems to be a lot of frustration among members, and I regularly hear people at the gym complaining about the same issues. The app needs significant improvements to its speed, reliability and user experience.
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Who designed this?
You cannot view swim times without going through the booking process which is rubbish design. I also can’t pay with apple pay? It’s 2026.
Clearly zero user research has been done.
Clearly zero user research has been done.
Gym
When tracking weight exercises there is no option for Sled push on the track
Too slow
Taking too long to load when it comes to opening of booking at 9pm assume too many people trying to book so likely miss out on some of the smaller class bookings.
I’d give it zero stars if I could
The app is terrible and it’s almost impossible to book gym classes. The new app was hyped for so long but it’s rubbish, the old one was better.
