Very poor
The Life Leisure (Stockport Active) mobile app is fundamentally unfit for families, plagued by unintuitive navigation, clunky profile management, and a complete lack of transparency around center timetables and facilities. Trying to book a simple activity like a family swim for a 5-year-old is practically impossible: the app locks bookings to the adult primary account holder and provides no seamless way to add child tickets or manage dependents without wrestling through endless broken screens or complex web portal workarounds.
Instead of saving time, the app creates unnecessary friction at every tap, requiring users to repeatedly re-select their local venue, decode vague session descriptions, and ultimately call reception or pay in person anyway. For a core community service, the app’s substandard booking architecture and poor user experience severely fall short of expectations for Stockport residents.
It’s so exceptionally poor that I can’t believe this was a paid developer app.
Instead of saving time, the app creates unnecessary friction at every tap, requiring users to repeatedly re-select their local venue, decode vague session descriptions, and ultimately call reception or pay in person anyway. For a core community service, the app’s substandard booking architecture and poor user experience severely fall short of expectations for Stockport residents.
It’s so exceptionally poor that I can’t believe this was a paid developer app.
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BBestp28
Awful update
Just want to book a gym session. Old app was straight forward. This is rubbish. Jeez what a step backwards.
Wwebby1
Step Backwards
The new Live Well Live Life app and web feels like a step backwards. Booking classes is slow and unreliable, with constant performance issues that make simple tasks frustrating. The old system was far more straightforward, I feel for the staff using this to work each day as it comes across chaotic at sites.
Life Leisure talks about supporting the community, but pushing everyone into a digital‑only setup with this set up limits people. Their vision for full digital use doesn’t feel realistic when the app struggles with basic functions. It needs major improvement to serve the borough.
Life Leisure talks about supporting the community, but pushing everyone into a digital‑only setup with this set up limits people. Their vision for full digital use doesn’t feel realistic when the app struggles with basic functions. It needs major improvement to serve the borough.
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R:Ray :)xo
Incredibly slow and frustrating
This app was launched at the end of June with a lot of hype, but unfortunately it has been a very poor experience so far.
The app is incredibly slow, particularly when class bookings open. Pages take ages to load, and it can take around 10 minutes to book just three classes. The booking confirmation often doesn’t load, leaving you repeatedly pressing “Confirm Booking”. You then receive a message saying there is a clash, which appears to be the only indication that the booking has actually gone through. It is confusing and infuriating when you are trying to book popular classes and have no idea whether your place has been secured.
The calendar feature also requests full access to your calendar in order to add classes. I’m not comfortable giving an app that level of access, so I’m unable to use that feature. There should be a more privacy-friendly option.
There seems to be a lot of frustration among members, and I regularly hear people at the gym complaining about the same issues. The app needs significant improvements to its speed, reliability and user experience.
The app is incredibly slow, particularly when class bookings open. Pages take ages to load, and it can take around 10 minutes to book just three classes. The booking confirmation often doesn’t load, leaving you repeatedly pressing “Confirm Booking”. You then receive a message saying there is a clash, which appears to be the only indication that the booking has actually gone through. It is confusing and infuriating when you are trying to book popular classes and have no idea whether your place has been secured.
The calendar feature also requests full access to your calendar in order to add classes. I’m not comfortable giving an app that level of access, so I’m unable to use that feature. There should be a more privacy-friendly option.
There seems to be a lot of frustration among members, and I regularly hear people at the gym complaining about the same issues. The app needs significant improvements to its speed, reliability and user experience.
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GGymGirl143
Who designed this?
You cannot view swim times without going through the booking process which is rubbish design. I also can’t pay with apple pay? It’s 2026.
Clearly zero user research has been done.
Clearly zero user research has been done.
Mmilsomsam
