I love it
It's my favorite customer service application.
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About
This tool enables businesses to engage in real-time conversations with website visitors directly from their mobile devices. It allows for proactive outreach, multi-channel communication, and efficient management of customer interactions, enhancing customer satisfaction and reducing communication costs.
✓Real-time visitor tracking
✓Initiate proactive conversations
✓Multi-channel communication (QQ/MSN)
✓Quick response templates
✓View chat history and messages
✓Respond to visitor messages
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What's New in Live800
5.8.9
December 25, 2023
1.修复已知问题。 2.添加常用文件功能。
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FAQ
What is Live800 used for?
Live800 is a business-grade real-time communication system for websites. It allows customer service personnel to instantly chat with website visitors who click on a dialogue icon, serving as a powerful tool for online customer service and marketing.
Can I use Live800 on my phone?
Yes, Live800 for iPhone allows you to manage website visitor interactions and initiate conversations from your mobile device, providing flexibility and mobility for customer communication.
Does Live800 support multiple communication channels?
Yes, Live800 facilitates seamless multi-channel communication. Visitors can engage with you not only through the website chat but also via platforms like QQ and MSN.
How does Live800 help manage customer interactions?
The system allows a single customer service representative to handle multiple visitor conversations simultaneously. It also provides features to view chat history and messages, enabling timely responses and efficient follow-ups.
What are the benefits of using Live800?
Live800 helps provide higher quality online communication, reduces communication costs, and improves customer satisfaction by enabling real-time engagement and efficient query resolution.
Is Live800 suitable for small businesses?
As a free tool, Live800 is accessible for businesses of all sizes. Its features for real-time chat and visitor engagement can significantly benefit small businesses looking to improve their online customer service.
How often is Live800 updated?
The latest version of Live800 is 5.8.9, which was last updated on December 25, 2023. This indicates regular updates to maintain and improve the application's functionality.
What devices is Live800 compatible with?
Live800 is available for iPhone, iPad, and iPod devices, making it accessible to a wide range of Apple users who need to manage customer interactions on the go.
