Great app when it works
Response from developer
Hello, We're sorry to hear that you are facing issues with the app, and we’d like to investigate this further to help resolve the issue. Could you please email us at LivingwithUC-Support@pfizer.com with the following details? • Device model (e.g. iPhone 16) • Operating system version (e.g. iOS 17.2) • Login username • Whether automatic app updates are enabled on your device • Screenshot or Video recording of the issue, if possible To check your app version: 1. Open the Settings app on your iPhone. 2. Tap on General. 3. Select iPhone Storage. 4. Wait for the list of apps to load, then tap on the app you want to check. 5. The app's version number will be displayed under its name on the next screen. To check if automatic updates are enabled: 1. Open the Settings app on your iPhone. 2. Tap App Store (you can also search for it). 3. Look for the "Automatic Downloads" section. 4. Check the indicator next to App Updates. If it's green, automatic updates are on. Thank you for contacting LivingWith™ UC Support Team!
Great app but…
Response from developer
Hello, We're sorry to hear that the app has been freezing frequently, and we’d like to investigate this further to help resolve the issue. Could you please email us at LivingwithUC-Support@pfizer.com with the following details? Device model (e.g. iPhone 16) Operating system version (e.g. iOS 17.2) Login username Whether automatic app updates are enabled on your device To check your app version: Open the Settings app on your iPhone. Tap on General. Select iPhone Storage. Wait for the list of apps to load, then tap on the app you want to check. The app's version number will be displayed under its name on the next screen. To check if automatic updates are enabled: Open the Settings app on your iPhone. Tap App Store (you can also search for it). Look for the "Automatic Downloads" section. Check the indicator next to App Updates. If it's green, automatic updates are on. Thank you for contacting LivingWith™ UC Support Team!
App won’t load
Response from developer
Hello, We were made aware of the issue, and it has now been resolved. We have also just released an update (version 2.0.0). We recommend installing this latest version, so you have all the new and exciting features. Thank you for contacting LivingWith™ UC Support Team!
Great tracker, missing some features
Biggest problem is that data is locked in the app and can’t be exported. So if you want to use something like an Excel spreadsheet or other tracking software, you are very much so locked in with how they present the data. While the app is pretty with how it displays, it shows very little data or trends.
It would be nice if at least bathroom frequency was exportable. Something that makes it easier to present to a doctor when talking about symptoms.
If there were also some level of Apple Health integration this app would be five star. Having all the health trends tied together goes a long way to helping understand one’s condition.
Response from developer
Hello, We appreciate you taking the time to provide us your feedback. Your recommendation has been noted and will be considered for future releases. Please do not hesitate to reach out again if you have any additional comments. Thank you for contacting LivingWith™ Ulcerative Colitis Technical Support!
Update not working!😢
Response from developer
Hello, We are sorry to hear you are having an issue with updating to the recent release. Please email us at “ LivingwithUC-Support@pfizer.com” with more information about your problem so we can help resolve it quickly. Thank you for contacting LivingWith™ Ulcerative Colitis Technical Support!
Nice tracking but too glitchy
Response from developer
Thank you for using the LivingWith™ Ulcerative Colitis app. We appreciate you taking the time to provide your feedback. We recommend downloading the latest version of the app. Please consider utilizing the Trend feature in the trackers to review your tracking history. If you are still having issues, please contact our technical support team at LivingwithUC-Support@pfizer.com
Med tracking
Response from developer
We appreciate you taking the time to provide us your feedback. Your recommendation has been noted and will be considered for future releases. Please do not hesitate to reach out again if you have any additional comments. Thank you for contacting LivingWith™ Ulcerative Colitis Technical Support!
Unable to even create an account
Response from developer
Hello Hugopakul, Thanks for bringing the issue to our attention. To assist you further, request you to get in touch with our support team on livingwithuc-support@pfizer.com with the email address you used to register.
