LoJack User Reviews

Customer Experience

Positive experience45.7% of reviews
Neutral6.1% of reviews
Negative experience48.2% of reviews

~ Based on 245 written reviews from the US App Store.

What users say

Is LoJack Safe?

LoJack appears safe based on user ratings. AppsHunter Safety Score for LoJack is 97/100.

This assessment is based on 90,787 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.3% of ratings point to a safe experience
1.9% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 79,938 App Store ratings for LoJack.

Is LoJack Legit?

LoJack appears to be a legitimate app. AppsHunter Legitimacy Score for LoJack is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Worthless

Doesn’t update cars location. Doesn’t show active recalls. Not sure what it does besides cost money they won’t refund you when the app shows your car at a location you visited 2 weeks ago after you hit update location… don’t waste your money.

Car stolen, had best case scenario bc of LoJack

My car was stolen yesterday at 3am. Bc of LoJack, I was able to locate it by 6am when I woke up, and by 8am, I was with my vehicle again. I was able to find it faster than the police would have been able to (still filed the police report).

LoJack sent me to the *exact* address that it was left at. And bc I found it so fast, due to the LoJack, the thieves did not have an opportunity to strip it. It was in one piece, and literally all that needed to be fixed was the recalibration/key fob (thieves used some device to make my fob useless).

Yesterday was easily one of the most stressful days I’ve had in a while, however, thanks to LoJack, I still have my vehicle. It literally paid for itself multiple times over. 10/10 would recommend.
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Vehicle location is out of date by more than 6 weeks

seriously, what good is that?

Needed assistance to register LoJack on my new car

After 3 mos, 6 visits to the dealership & Service appt to replace my LoJack unit they still could not help me get my account activated. Was finally referred to call LoJack directly. I spoke to a gentleman, Maurice J.
He was very patient & kindly guided me through steps to start the process all over, which was finally completed. This young man is very good at his job! If I could, I would give him 10gold stars 🌟and a raise. Thanks again Maurice!!
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Terrible

The app does not work all the time . Customer support is terrible too

Nice

Nice

All good!

The app appears to be well organized. Excellent and patient customer support.

Love LoJack

Have used this device in my cars for the past 30 years. Would not leave a dealer’s lot without having one installed

honda

percfect

I know when I over the speed limit so it’s no worries

Surprised

Amazing customer service

Thank you to Andrea with customer service for providing an exceptional service!

Inaccurate

The app doesn’t accurately locate the car in real time. There a lag between 5 mins to whole hours sometimes and the history isn’t as descriptive as i would think if your trying to locate a stolen car.. there has been time I know my car is not at a specific place and it still shows there for hours. I would not trust this if it was an emergency better off air tagging the car or installing your own tracking system
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Car location not up to date

I used to love this app back in 2021 when it actually kept my cars location up to date… as of May 04 my cars location has not changed it’s now June 21st. In case of emergency this would be useless.

I just bought a ram

This app makes it where no one can steal your ram. I like that idea. 5 stars for such an idea.

No sirve

No sírve la aplicación pero en el diller te la venden ala fuerza cuando compras carro es un fracaso la aplicación

Love the concept

I love LoJack. It would be great however, if we would receive a text when our car goes out of the geofence area. We could then react SOOOOOO MUCH FASTER if our car was stolen! Thank you.

Batman

Awesome

Love it

Love it

LoJack

Easy

App doesn’t show where my car is

I’ve been working with LoJack support for months! They’ve ghosted me for the past six weeks or longer, so I’m writing this review. The app doesn’t work at all for short trips of 2 miles or less. It works intermittently for trips of about 10 minutes. It works pretty well for longer trips.
When I’ve taken a short trip if 2 miles or less, the locator portion of the app cannot find my car. It usually takes a couple hours for my app to correctly show where my car is located!
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