Disappointed
⭐☆☆☆☆
I am extremely disappointed with Lola Speak. I signed up for a free trial and ended up being charged twice. I requested a refund and asked for my subscription to be cancelled, but I have received no response, and my cancellation request has not been resolved.
It is incredibly frustrating to have money taken from my account and then be unable to get a response from customer support. I trusted this app when I signed up for the free trial, and this experience has completely damaged my trust in the company.
I want a full refund for both charges and immediate cancellation of my subscription. I would not recommend this app based on my experience with its billing practices and customer service.
Very disappointing experience!
I am extremely disappointed with Lola Speak. I signed up for a free trial and ended up being charged twice. I requested a refund and asked for my subscription to be cancelled, but I have received no response, and my cancellation request has not been resolved.
It is incredibly frustrating to have money taken from my account and then be unable to get a response from customer support. I trusted this app when I signed up for the free trial, and this experience has completely damaged my trust in the company.
I want a full refund for both charges and immediate cancellation of my subscription. I would not recommend this app based on my experience with its billing practices and customer service.
Very disappointing experience!
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DDayaneoliver
Perdi meu acesso
Troquei de tablet e ao tentar acessar no novo. Nao carrega meus dados do premiuim, ja tentei contato com a central de ajuda, mas ninguem responde
CCarolnickel
解約できない。
内容はともかく、サブスクの解約手続きができません。
メールを送っても返信がありません。
その意味で星1です。
メールを送っても返信がありません。
その意味で星1です。
MMaZDA7jp
Response from developer
We’re sorry for the trouble with canceling, feel free to contact us at help@lolaspeak.com.
勝手に課金されてた
一年分の支払いをして契約。全く話が広がらずいかにもAIの回答にがっかり。
一年毎サブスクをすぐに解約したのにその後全く身に覚えのない3ヶ月サブスクが3回も決済されていた。
一年毎サブスクをすぐに解約したのにその後全く身に覚えのない3ヶ月サブスクが3回も決済されていた。
M0My accuracy is 0%
Response from developer
この度はご不便をおかけし、誠に申し訳ございません。help@lolaspeak.com までメールにてご連絡ください。
I already paid for this so you need to fix right now !!!!!!!!!
I paid for a monthly subscription (36 sessions, 600 KRW/day) through a website linked from your Instagram ad. However, after installing the app, I repeatedly tried to log in, only to keep getting an error message.
You need to fix this login issue immediately so I can access the service, or issue a full refund right now. If this is not resolved promptly, I will immediately report this as fraud to Instagram, my credit card company, and the consumer protection agency.
I expect a direct response and immediate resolution to this issue without delay.
인스타 광고를 통해 들어간 사이트에서 한달 36회 일일 600원에 돈까지 지불했습니다. 막상 앱깔고 로그인하려고 계속 시도해봤지만 오류라고만 뜸
빨리 환불 받을 방법을 알려주던가 로그인 되게 해주던가 하세요
You need to fix this login issue immediately so I can access the service, or issue a full refund right now. If this is not resolved promptly, I will immediately report this as fraud to Instagram, my credit card company, and the consumer protection agency.
I expect a direct response and immediate resolution to this issue without delay.
인스타 광고를 통해 들어간 사이트에서 한달 36회 일일 600원에 돈까지 지불했습니다. 막상 앱깔고 로그인하려고 계속 시도해봤지만 오류라고만 뜸
빨리 환불 받을 방법을 알려주던가 로그인 되게 해주던가 하세요
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DKDack kkkk
Response from developer
Hello, thank you for your feedback. Please, reach us out at help@lolaspeak.com so we can solve this issue for you. Sorry for the inconvenience.
