Extremely Unreliable
The basic design of this App is horrific and not the least bit user friendly. I have repeatedly been locked out of my account, specifically for the pharmacy side. It seems highly risky to try and combine two completely different apps into one.
Separate these and focus on making the pharmacy side reliable.
Separate these and focus on making the pharmacy side reliable.
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Absolutely useless
The *only* reason I even bothered downloading this app was to make refilling my prescriptions easier. But instead of just being able to enter the information off my latest refill, it asked for a photograph. And then I couldn’t upload the photo. Completely useless. Deleted.
Overly complex
You need to make extras, your incentive to shop a lot easier. Your system is stupid.
Painful authentication.
App is fine but the logging on is cumbersome especially after not logging in for a while. Please make it easier to login via sms or another authentication method
Can’t sign in
Extremely poor instruction such that I was unable to input a user name or password and there was no ready explanation as to why. Now that points are only redeemed through this app they are now effectively useless to me. Inconvenient and unhelpful.
Keeps Updating…
This app keeps updating. Deleted, reinstalled, still updating 🤦♂️
iPhone repair
I was very pleased with the customer service at London Drugs.
My phone needed a new battery.
Santoki helped me with the complicated reset problems .
He was very helpful and patient.
Carol G
My phone needed a new battery.
Santoki helped me with the complicated reset problems .
He was very helpful and patient.
Carol G
App updates
Been trying for days keep updating the app and it keeps coming back where it hasn't been updated. I've tried reinstalling the app. Research says a lot of people have been having this problem fix it. It's annoying.
Meh. App tracks you and shares your info.
Update? It won’t even install!
Non intuitive, only useful for points, and painful at that. A bit of a joke. Painful login and just what the heck is this? Do you get the computer department at a slower store to make this app at home?
Right here in the app store, app shows it collects tracking info that is used across other apps and sites, so they share data about you. App is also painful and logging in is also painful. Really don’t like it.
This is horrible for good ole LD.
Non intuitive, only useful for points, and painful at that. A bit of a joke. Painful login and just what the heck is this? Do you get the computer department at a slower store to make this app at home?
Right here in the app store, app shows it collects tracking info that is used across other apps and sites, so they share data about you. App is also painful and logging in is also painful. Really don’t like it.
This is horrible for good ole LD.
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Very difficult app
Sign in is terrible & won’t ever work if you are in a LD store. Impossible sign in & can’t get my rewards.
The old program (years ago) worked at the till with your phone #. It was flawless.
The old program (years ago) worked at the till with your phone #. It was flawless.
Terrible App!!
I’m glad to see I’m not the only one dealing with this incredibly frustrating app. What a joke it is!
I’d like to buy things online from your store but this app makes it impossible to shop. I went to another website just to make sure it wasn’t my phone. Nope!
I love your stores but why even have an app like this, you’d be better off without one than making your customers so annoyed to the point we’ll happily give our money to a retailer who makes shopping easy.
I’d like to buy things online from your store but this app makes it impossible to shop. I went to another website just to make sure it wasn’t my phone. Nope!
I love your stores but why even have an app like this, you’d be better off without one than making your customers so annoyed to the point we’ll happily give our money to a retailer who makes shopping easy.
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Online shopping challenges
The app needs a lot of work. It’s inconvenient that the app boots you to the browser for online shopping and even when logged in, you have to reset your preferred store. Images are painfully slow to load, and the scrolling functionality is faulty when trying to get to the description of the item and see the quantity available in-store. Online shopping feels clunky. It’s just not a pleasant experience on mobile.
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Unreliable
Tried to re order my meds through app Was told there was a “glitch” when I called. As a result, missed my daily meds for three days! Unacceptable LD!!
Worst app
The sign in method is different in the same app . And never works . The app just doesn’t run
Can’t add to Apple Wallet?
Probably going to stick to shopping with Shoppers Drug Mart for this reason.
Confused.
Why did London Drugs, take a perfectly good App, and make it perfectly, useless?
Prescription renewals work well.
It is easy to now verify prescription renewals. Thanks!
App is awful
I like the stores, staff is great but the app is the worst I’ve ever used. To redeem points you have to sign on to the app with a password, activate the points and then redeem. PC Optimum, Starbucks, MacDonalds etc. just open the app, tap on rewards and you’re done.
Needs upgrades!
Love London Drugs. Hate the app. it is so frustratingly slow, search bar is painful, when you click on a product, it doesn’t take you back to where you left off, it starts all over again. My husband thinks it’s great, because I get frustrated, leave my cart full of stuff and close the app. Unfortunately, for you and him, I just go somewhere else to spend my money. Lol
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Point Collection
Point collection on all purchases will be more incentive to do more shopping in store.
