S L O W
Slowest app on my phone. Can’t get into Extras. Wheel just spins. Changing preferred store super slow or fails.
WWilTry
Deceptive
This review consists of 2 parts: the app itself and the in-store experience I had related to me using the app.
I have always been a big fan if the store, having worked at the Maple Ridge LD in their pharmacy department. London Drugs has always been my pharmacy of choice and I get all my prescriptions through LD. I moved around quite a bit but I always made sure to transfer all my Rx to another location. Heck, in all the times I have moved, being near an LD has been a factor when I consider where to live.
I have used the app to refill my prescriptions. It’s convenient. But I have 2 issues with it: Pick-up options, and the text notification.
In my experience using the app, the text notifications do not always work. There have been times when I haven’t received a text and I had to call to see if they have received my refill request. They would say it’s ready. I just knew that I cannot trust the text notification function.
I refilled a prescription using the app last Tuesday, September 29, 2026. It asked me when I wanted to pick it up. I chose the next day. The next day rolls along and I waited and haven’t received a message. I went to the store in the evening and they said it was not ready. And the pharmacy assistant was really rude about it. She asked if I have received a text to which I answered no. I told her that it gave me the option to choose the next day and that in my experience the text notification has not been reliable. She then had the audacity to say that next time, I should wait for the text. I told her that I came to the store late in the evening because I assumed it was enough time for them to process my prescription, as my transaction was allowed, I came to pick it up the next day. Her judgmental racual profiling is a different matter that I intend to bring up to management.
You need to fix the app and how prescriptions are handled. At least give us a timeline. When people placed an order today, and it can’t be ready at the time, let them know that it’s not possible.
And for crying out loud, you need to let your staff use it to see what customers ate seeing so they can understand whats happening, and not just give a blanket statement accusing customers of not following a faulty app.
I have always been a big fan if the store, having worked at the Maple Ridge LD in their pharmacy department. London Drugs has always been my pharmacy of choice and I get all my prescriptions through LD. I moved around quite a bit but I always made sure to transfer all my Rx to another location. Heck, in all the times I have moved, being near an LD has been a factor when I consider where to live.
I have used the app to refill my prescriptions. It’s convenient. But I have 2 issues with it: Pick-up options, and the text notification.
In my experience using the app, the text notifications do not always work. There have been times when I haven’t received a text and I had to call to see if they have received my refill request. They would say it’s ready. I just knew that I cannot trust the text notification function.
I refilled a prescription using the app last Tuesday, September 29, 2026. It asked me when I wanted to pick it up. I chose the next day. The next day rolls along and I waited and haven’t received a message. I went to the store in the evening and they said it was not ready. And the pharmacy assistant was really rude about it. She asked if I have received a text to which I answered no. I told her that it gave me the option to choose the next day and that in my experience the text notification has not been reliable. She then had the audacity to say that next time, I should wait for the text. I told her that I came to the store late in the evening because I assumed it was enough time for them to process my prescription, as my transaction was allowed, I came to pick it up the next day. Her judgmental racual profiling is a different matter that I intend to bring up to management.
You need to fix the app and how prescriptions are handled. At least give us a timeline. When people placed an order today, and it can’t be ready at the time, let them know that it’s not possible.
And for crying out loud, you need to let your staff use it to see what customers ate seeing so they can understand whats happening, and not just give a blanket statement accusing customers of not following a faulty app.
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MMikeVancity
Never works
Can't waste time on this poor design App. Not going to shop at London Drugs unless they fix the app
C6Chucky Bear 67
London Drugs
Totally useless app. …. Reset my password at least 10 times and app works for 2 weeks and then starts kicking me out .. very frustrating and unprofessional ! Talked to LD Extras multiple times times as well at store and on phone .. Going to quit program as no satisfactions … like the store ! Too bad !
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TTopcat00000
London Drugs puts a lot of effort into making sure there’s no way to sign in
App asks for the 10 digit member ID but refuses to recognize the number.
The forgot password link expects a member ID that is an email address and truncates it to 10 characters which is completely useless.
Company sends emails to the email address that the app refuses to accept.
The forgot password link expects a member ID that is an email address and truncates it to 10 characters which is completely useless.
Company sends emails to the email address that the app refuses to accept.
TTttttttccccv
