I can’t get even the flyer on line anymore
Response from developer
Hello Oma's helper, it sounds like you're experiencing difficulty accessing the flyer online, which can be quite frustrating. We appreciate your feedback, as it helps us understand when features aren’t functioning properly. Please email us at customer.service@sobeys.com with your device model, OS version, and details about the issue. Thank you for your patience as we look into this. We're here to assist you!
Absolutely horrible app
Response from developer
Hello morph1138, we acknowledge your frustration with the app, particularly regarding the repeated password and verification requests. Thank you for sharing your experience, as it truly helps us understand the challenges our users face. The shopping feature is meant to be seamless, and we are checking into this issue. Please email us at customer.service@sobeys.com with your device model, OS version, and the details of the issue. Your patience is appreciated, and we hope to improve your experience moving forward. Thank you for your valuable feedback!
ATTN APP DEVELOPER
- Overall glitchy and slow
- Search bar returns completely unrelated results to item being searched for (example: I looked for sugar and it brings up yogurt)
- The total price is no longer displayed in shopping lists. A lot of people make lists so they know how much they’re spending, especially with groceries being so expensive!
- A lot of items do not have sample pictures next to the name. People need to be able to SEE what they are buying to ensure they are buying the product they want.
We as customers are getting frustrated with the declining quality of this app AND the website and will start to take our business elsewhere if improvements are not made.
Response from developer
Hello do gfdfgf, we truly appreciate you taking the time to share your thoughts. It’s clear that you’re encountering several significant issues, including the app's performance, search functionality, and missing price displays in shopping lists. These are important features, and we recognize how essential they are for your shopping experience. The lack of product images is also a valid concern, as visuals play a crucial role in making informed choices. We will look into these matters internally. Please email us at customer.service@sobeys.com with your device model, OS version, and issue details. Thank you for your patience and loyalty!
Awful app
Response from developer
Hello ㅇㄱㄴㅁ, we acknowledge your frustration regarding the recent updates that have impacted your experience. Thank you for sharing your feedback about the difficulties with ordering and staying logged in. We are checking into these issues and would appreciate it if you could email customer.service@sobeys.com with your device model, OS version, and any details about the problems you're facing. Your patience is greatly appreciated as we work to improve the app. We hope you will consider giving it another try in the future.
Lost access in the supermarket.
I guess this is some kind of data protection, but not being able to look at my supermarket shopping lists when I’m in the supermarket is a big point of failure.
Response from developer
Hello lostinasia, it sounds like you’re experiencing significant challenges with accessing your shopping lists while in the store, which can certainly be frustrating. We appreciate your feedback about the app's performance at home versus in the supermarket. To help us better understand the issue, please email us at customer.service@sobeys.com with your device model, OS version, and any additional details. Thank you for your patience as we check into this, and we hope you continue to find value in planning your shopping and discovering deals from home!
